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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,430 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,430 reviews

February 29, 2024

Very friendly reps and quick efficient service. Everyone was so polite and courteous. Will definitely keep going here. More

by racedad11884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Joey was very clear in what needed to be done at this visit as well as what would be next on the agenda. Service was quick, even with the addition of a new battery, and Joey kept us informed and taken c More

by PWILSON74104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your awesome review! We're very happy to hear that Joey was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Friendly, quick service, informative I don’t have anything else to add. This is ridiculous making us fill this out. I give the service man 5 stars. I’m done More

by ltomey88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Good experience every time! Zeb is awesome in the service department you should promote him! Great dealership! More

by JPBARNABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Zeb was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Very happy with visit yesterday. My car was completed in timely manner. Josh Pippin advisor. More

by FRANNYG67
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the kind words, Franny. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jim Norton Toyota, we value our customers and we look forward to seeing you down the road. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Great dealership. My second car within 2 years. The purchase experience was short and painless. More

by DS476
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Reimbold, Neng Yang
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share with us! The goal of the Jim Norton Toyota team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

Easy to work with. Wish it was a little raiser to in traffic to get to More

by jeh7833
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We're glad to hear that our team provide you with friendly, courteous, and pressure-free customer service. Unfortunately we cannot identify you by your username. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 29, 2024

If David Holmes is the gentleman that checked us out, I can say he was kind of polite in a very cold way. I could tell he did not like to answer my questions. In his way , I think he thought he was bein More

by PURPLEMAGNOLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team. Unfortunately we cannot identify you by your username. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

I would like to thank Mr. Arnold and his team for all their help and great service. Everyone was great professional and showed great enthusiasm in helping me get qualified. So More

by C.nicholson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Honeycutt, Jonathan Arnold, Adrien Anderson
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

The staff was very nice and friendly and helpful, I had no problem getting in and out in a timely manner More

by phillipssammy49@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla , Steffanie McCarthy
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Phillip, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

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