Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

FRIENDLY AND VERY QUICK TURNAROUND TIME. My daughter's 2015 Jeep Renegade (not even purchased here) was a lemon from the day we purchased and these guys have been great. Unfortunately they ha My daughter's 2015 Jeep Renegade (not even purchased here) was a lemon from the day we purchased and these guys have been great. Unfortunately they have had the vehicle on 8 different occasions but managed to make the horrible experience we had with the Savannah dealership (KIA COUNTRY) we purchased from at least bearable. They have been quick, accommodating and helpful. Zack in service is great! More

First time Service was quick and fast. Great customer service and friendly environment. I will be back to do additional work in the future. Thank you . Maurice Service was quick and fast. Great customer service and friendly environment. I will be back to do additional work in the future. Thank you . Maurice More

Oil Change James Stansell did my oil change and was quick and friendly. He has worked on my car before and is very knowledgeable and helpful. He fixes whatever I James Stansell did my oil change and was quick and friendly. He has worked on my car before and is very knowledgeable and helpful. He fixes whatever I need done. Definitely recommend asking for him specifically!! More

Question Training of Tech. Was told that front bumper of my 2014 Grand Jeep Cherokee had to be removed in order to replace drivers side low beam head light, and that the labor w Was told that front bumper of my 2014 Grand Jeep Cherokee had to be removed in order to replace drivers side low beam head light, and that the labor was 1.5 hours to perform. The day before I google the procedure on how to replace the head light and taking the front bumper off the vehicle was not the way to perform this task. The head light is replaced by removing the breather box which allows access to the rear of the light. So instead of it taking 1.5 hours the repair took .5 hours. On a separate note, would like to say the call center answering service is not working well. I would rather call directly to the service department to schedule services. It took me several attempts to schedule an appointment. More

Went to get bolt fixed, job wasn't done and time wasn't righ I went to get a bolt fixed on my Jeep after having an oil leak repaired. I called on Tuesday of the previous week to see if the part was sent in and t I went to get a bolt fixed on my Jeep after having an oil leak repaired. I called on Tuesday of the previous week to see if the part was sent in and the customer service rep said it had not come in and that he would call when it did. It came in Friday, but I had to call the following Monday to check on the bolt delivery. He apologized for being busy and forgetting and we scheduled for 3pm on Tuesday to replace the bolt. I was told it would be a 30 min. job and I would be in and out. I went on Tuesday and was greeted and taken care of in a well manner, BUT after about 20 min. the customer service rep came in and explained that the tech told him it was a 2 hour job and that it couldn't be done. I asked if they had a loaner and he replied with that they did not due to just lending out the last one. I informed him that he would need to call me when he received a loaner i could use (because at this point I am not sure if this is a 30 min job, 2 hour job or a 2 day job) and we would schedule an appointment. I am not sure if the communication between the front desk and the shop is clear or if someone is taking/adding time on the "bolt fixing". either way it was a bit of a waste of time and gas. :( More

Oil leak fixed The customer service was really great. They were helpful in getting me a loaner car and on the road. Unfortunately because of short staffing they coul The customer service was really great. They were helpful in getting me a loaner car and on the road. Unfortunately because of short staffing they couldnt have my car fixed on time. Then when I picked up the car a bolt had been broken and I will have to go back to get the bolt fixed. More

Great Service DEpartment I am always impressed with the timely, courteous, and efficient manner in which the Service Department deals with my car repairs. They are also prett I am always impressed with the timely, courteous, and efficient manner in which the Service Department deals with my car repairs. They are also pretty accurate on how long they anticipate the repairs taking. More

Prompt and honest service. Came in for a oil change and tire rotation. My car was taken in immediately. When finished I was told tire rotation was not needed .Most places would Came in for a oil change and tire rotation. My car was taken in immediately. When finished I was told tire rotation was not needed .Most places would have charged for the job whether they did the job or not .Honesty and integrity rate high with me. More

Recall Performed as expected for a recall service. Had tires rotated. Best part of waiting for my vehicle to be serviced, was the lady I had a very pleasan Performed as expected for a recall service. Had tires rotated. Best part of waiting for my vehicle to be serviced, was the lady I had a very pleasant conversation with. More