Trying to give Jimmy Granger Ford my loyality has proven, time-after-time, to be a waste of time, effort, and MONEY. Last week (the straw that broke ...), instead of using the oil change mailer from Wray Ford in Bossier for $23, I elected to go to Jimmy Granger and use their mailer for $40.
Already you can see I'm stupid by spending an extra $17, I know, but I'm a sucker for loyality. They used to honor Wray Ford's coupons, but evidently that has proven too costly ... and that was fine, because my purpose was to help them stay in buisness.
OK, we're writing out the service ticket and I'm telling Terry (one of the service managers) about my $17 loyality. I also tell her that since I just bought the new tires on my car from Jimmy Granger, that I didn't need the tire rotation which was included on the mailer. So she goes off to talk to the head guy - Mr. Ezranek.
I'm thinking, "great," she'll get a discount from the $40 oil change with the price of a tire rotation .... with my $8 worth of loyality bucks I've earned, that will still get me back into the $20 price range I had with the Wray Ford mailer.
But NO ... NO tire rotation, no discount ... only a full price of $42 plus tax. Yep, as I took my mailers home vowing to never darken their doorway again and getting my oil changed else-where they did wish me (and I them) a Merry Christmas.
I had stored Jimmy Granger's phone number in my cell phone because he'd given it to me from a previous incident - this was not the first time I'd run up against their stupidity ... only to find that you can't use that number to call him anymore. So I'm hoping this critique reaches him. Jimmy is a really nice guy. Terry the service manager is a really nice lady, and Mr. Ezranek also is a nice guy. He even offered me a free oil change after he saw how badly his decisions had effected my loyality to Jimmy Granger Ford. So - if you'd have taken the free oil change - you should go out there. What kind of service do you think you'd get??
Screw me once, same on you .... screw me many times, and I keep coming back - SHAME ON ME.
Shame-on-me, JD Mast
P.S. I've purchased one car, always used them for my service over the past 5-6 years. Do you think I'll take the short drive to Stonewall now?