Joe Cecconi Chrysler Complex - Service Center

Recently had my 3500 ram in your service department for DPF filter issues. Dan Macdonell and Alex Bevacqua did a great job getting the part ordered and follow up was great. Being I am from out of town and DPF filter issues. Dan Macdonell and Alex Bevacqua did a great job getting the part ordered and follow up was great. Being I am from out of town and was in town for a family emergency it was great to see your service team and parts team perform so well. Bottom line is they went above and beyond to make sure my truck was ready an entire day before it was supposed to be completed. When it comes time for my next Ram I will be back to purchase from a dealer who understands service. Thank you Again Jim More

I am beside myself thinking how a company that I have delt with over the years can one day decide to disregard the customer and turn the tables back at you the customer! I bought a Jeep from Joe Cecconi delt with over the years can one day decide to disregard the customer and turn the tables back at you the customer! I bought a Jeep from Joe Cecconi and part of the deal was to take the dash cam and the train horn out of my old jeep and put it in the newer one that I was buying. They took it out of the old jeep and when I went back with the newer jeep they looked confused and skeptical that they could do it as the newer jeep that i just bought had a different bumper on it. I told them that it had to be mounted underneath the vehicle because it couldn't be mounted where it was mounted before because it had a WINCH bumper. Before I left that day they quoted me a price and I agreed to that price. I asked them if they were sure they could do the job if not I new other places that could do it. Now I've owned many jeeps over the years and had different businesses mount that same horn in different places underneath the jeeps but when I picked up the jeep late that evening I noticed that the horn was mounted on top where you would mount the WINCH. I tried the horn and it didn't even work! I called the service department and told them the situation and that I had a winch in the back of the jeep that I planned on having mounted on the bumper. After taking the jeep back to them and them walking around the jeep while it was in the bay they said I needed to purchase a skid plate to mount it on. Now why in your right mind tell the customer to go buy a strike plate??? Why wouldn't they go buy it to solve the problem? I went home. Thought a couple o days about it and called the service department again and said have you found a solution to the problem. They said no. Now at this point I feel they are avoiding the fact. I told them I was taking it to my mechanic and have them look at it. I took it to Service Tech on Grand Island and he said that he could mount it right so that I could mount the winch, that I didn't need to purchase a strike plate. He could winterize the air tank and the horn so it could stand the salt from the road They removed it in about an hour while the jeep was on the ground meaning to me that Cecconi's didn't even put it on the lift to do the work they did. I had them put the WINCH where it was supose to go and mounted the tank and the horn underneath and next week they will finish by hooking the hose to the compressor and wiring it back up to the switch on the dash. I called the sales person to tell him and her that I was enjoying the "xxxx" out of the jeep and explained the situation about the horn and how dissatisfied I was with the work the service department did and it seemed t like they were avoiding the situation. She said she would have them call me. The head of the service department called and said he was going to talk to the guys who did the work and get back to me on Wednesday.......I had to call him back on Friday which to me seems he wants to avoid the situation. At this point I am getting mad. I left a nice message to give me a call back. He called me Saturday morning. At which point after talking to his employees he doesn't feel I should be refunded any of the funds, ($527.00), I paid them because I took it elsewhere to have it done correctly. Then actually came out and told me to bring the vehicle back in to show how it was done! I would have to make an appointment with him to discuss it. I told him I will bring it in but when I had the time and on my time. Anyway this ended up in a big shouting match and I hung up. I'm tired of being taken advantage of! More

I really want to thank your dealership and specifically apologize to the service advisor, Chris. I, unfortunately, had a VERY bad week and had an attitude. I did wait 20 minutes in my car before Chris fina apologize to the service advisor, Chris. I, unfortunately, had a VERY bad week and had an attitude. I did wait 20 minutes in my car before Chris finally greeted me. I was 15 minutes early for my appointment but was strongly urged to be prompt. That aside, my service was great. For an unplanned visit, my car was done in 2 hours!! I want to thank the dealership and especially thank and apologize to Chris. I'm very grateful I bought my car through this dealership!!! More

Sat in waiting room 4 hours was never told my car was finish I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so appar I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so apparently I waited a half a day for nothing very upset very unprofessional never go back More

Scheduled appointment Had appt. @ 7:30 ... took my vehicle at 730 ... technician took vehicle ... vehicle sitting on the side of the building @ 8:41... pretty funny...why m Had appt. @ 7:30 ... took my vehicle at 730 ... technician took vehicle ... vehicle sitting on the side of the building @ 8:41... pretty funny...why make an appointment if they take the vehicle and put it on the side of the building? More

DO NOT PURCHASE FROM HERE! I purchased a 2013 Jeep Wrangler Unlimited Sport on July 21st. I took it for a test drive and notice a few minor issues such as a broken trunk hatch a I purchased a 2013 Jeep Wrangler Unlimited Sport on July 21st. I took it for a test drive and notice a few minor issues such as a broken trunk hatch and the passenger rear door not being able to open. Asked them to fix these issues in order for me to purchase and they agreed. They fixed the trunk lath right then and there and told me a part needed to be ordered to fix the door. As I drove home from the dealer that day I hit a small pothole which cause a condition called the death wobble. Not knowing what this was I figured it was a one time thing but over the course of 3 days the issues happened 6 times. So on Tuesday I called the dealer back to tell them about the problem. I was told to bring the car in at 10am that day. When I got there after researching the issue I told the service tech that it was having death wobble issues. He responded by saying “oh the issue all lifted Jeeps have and isn’t curable”. I got out and waiting for them to check on the vehicle. 2hrs later he returned to tell me that they drove the car around and it had no issue that they could tell the test drive. I said that’s impossible, there is no way that is normal, somebody could crazy and get seriously hurt. He said well I’ll have our “Jeeps Guy” come speak with you. The Jeeps guy proceeded to tel me there was nothing wrong until I showed him a YouTube video of what was happening. He agreed with me that it wasn’t normal and could be fixed. I was there told to come back on Thursday at 1pm and he would handle the problem himself as he has Jeeps of his own and could recreate the problem easily in a test drive. Thursday I returned and just dropped my car off as I figured it would take a long while. I called for an updat at about 6:30pm because I knew it wasn’t long before the shop closed. I was told that they were “still plugging away on it. I was also told that I would be called at 10am with a update if it wasn’t ready. 12pm the next day I received no call so I called myself, A service rep told me that they were fixing the ball bearing on the right side and would be done soon. At 3pm my truck was ready to be picked up. I picked it up at 4:45 and by 7pm the death wobble reoccurred while I was driving on the expressway. I had to wait till Saturday morning to call about the continued issue but when I did I was told to just bring them the truck at the very moment so I did so. When I arrive the service rep came to me to ask what the issue was. I told him the death wobble was still occurring, he then said ok and walked into a office to talk to another guy. 2 minutes later he came back and said my Jeep guy isn’t here today come back Monday morning. Considering 30 mins prior to that convo I was told to come right up I was angry. I told the guy this wasn’t going to work. He respond in a smart tone “bring it Monday morning or don’t be seen untill the end of August”. I had no choice but to take it. He didn’t care that I had drove 30 minutes in each direction 3 times in a week for the same issue for a truck that I had only had for 7 days. Driving home I almost caused 2 accidents due to this death wobble issue. They did not properly check this car before selling it. They sold it to me completely unsafe. Nobody cares about the time I’ve had to spend driving back and forth from buffalo to Niagara Falls to resolve this issue. How does a dealer this size have one Jeep guy?! I would not tell anyone to purchase from here or do any dealing with this place. More

Great Service Great Guys Very painless car buying process and nice friendly faces all around in every department. Pancho made it easy to maintain my busy work week and get th Very painless car buying process and nice friendly faces all around in every department. Pancho made it easy to maintain my busy work week and get the whole deal done with minimal texts and phone calls. When on site at the dealership these guys are attentive and efficient. More

Sales and Service I purchased several vehicles over the last 3 years and Ceconni's have never let me down. I've been to 11 dealerships and have found the best deals her I purchased several vehicles over the last 3 years and Ceconni's have never let me down. I've been to 11 dealerships and have found the best deals here. Sales people are great and the service with the included oil change program is terrific. Gary at service says what he means and means what he says when he promises to get your vehicle in and out ASAP. I never had a problem. "I'll Be Back!!!!!" More

Great Experience I was very happy with their service they did exactly what they said they were going to do. I would go there again and continue to buy Jeep products. I was very happy with their service they did exactly what they said they were going to do. I would go there again and continue to buy Jeep products. More