To anyone who buys Ford products: I would just like to
To anyone who buys Ford products:
I would just like to take a minute and point out how not to treat customers. I bought an used 250 truck from Joe
To anyone who buys Ford products:
I would just like to take a minute and point out how not to treat customers. I bought an used 250 truck from Joe Cooper Ford in Yukon. The original salesperson, Dustin Langley, was very pleasant. I have had his kids in school and they were polite and well behaved. As soon as we agreed to buy, service went way down hill.
The finance person immediately started to badger us for the useless extended warrantee. You expect that since it is basically free money for them. But he literally badgered us 17 times before taking no as an answer . That is Too Much. I should have realized right then that this dealership thought they could bully old folks .
Joe Cooper was too cheap to provide 2 sets of keys, or even an extra door key. And didn’t bother to say so until you bought the car. I would have thought twice about dealing with such a cheapskate. But the truck was what we needed and needed fast to haul horses to Texas that weekend.. Plus, we were already out in the truck with the papers signed. We needed to get home so made a note to self to get another set, and not deal with them anymore.
Then a person who shall remain nameless locked the keys in the truck at the house. Our bad. So there my new truck sat in my drive, blocking everything on the farm. This started the most aggravating and time consuming experience of my life for so little satisfaction.
We called the dealership and they said they could make a door key from the Vin number. We tried to go to a closer Ford Dealership, Diffee Ford and they said since we didn’t have the registration papers, only all the paper work from the other dealer, they couldn’t help us. I guess I understand the poor parts person not recognizing what I had as proof of ownership. I am glad to be protected . But it would have helped if he had asked someone about what he didn’t understand.
We drove back to Jackie Cooper, 45 miles from home, 90 miles round trip. They made us a door key. $4.25. Got home and it didn’t work.. Mistakes can happen. Little did I know that this was the modus operandi for them.
Went back to Joe Cooper Ford. I asked to see a manager. I wanted a chance to point out that the cost of the $4.00 key to begin with could have saved a lot of aggravation. And that they looked bad because they were too cheap to include a second chipped key. My husband wasn’t feeling well so I left him sitting in a comfortable chair. First the “manager” made me sit quite a long time while it looked like he was finishing his computer game. That wait just started my ire. I am a 6th grade teacher. That lets you know how hard it is to make me mad. When he came out, he appears to have taken one look at a grey haired woman and decided I didn’t rate the time of day. He just marched up and demanded to know If I was “these people , the Westlings”. (Do I look like two people?) In the middle of the show room he asked “what my problem was” without the courtesy of his name, a greeting or a handshake. I told him I didn’t want to talk out there in front of everyone. I made the mistake of believing I deserved to be heard.
He grudgingly found a private office . Walked in and he plopped in the chair behind the desk AND LEFT ME STANDING UP, like he couldn’t wait to get rid of me. He mumbled a first name, and when I asked for it to be repeated and in writing, HE REFUSED TO GIVE IT TO ME. And said he would get a card later. I still don’t know his name. By now, I was hopping mad. I told him I didn’t like the way they treated customers, In no uncertain terms.
He proceeded to tell me to my face:
As soon as I signed the papers, I was not their responsibility.
Why was I bothering him when I should have called the Ford road service, all I had to do was look in the owner’s manual for the number. HELLO,,, BOOK LOCKED IN THE TRUCK.
That they got charged too much to provide a second set of chipped keys. It was the same 80$ charge as I paid. DOES HE THINK I WILL BELIEVE THEY SELL ALL THEIR PARTS AT COST? Don’t like liars. Really don’t appreciate people who tell such transparent lies. If I am wrong, I will apologize.
If I got a lawyer, he didn’t care. He wouldn’t take the truck back.
He had gotten posted on Angie’s list and Face Book and didn’t care. I began to get the feeling this was often.
He said he wasn’t used to being talked to that way. I guess he was use to getting his way. Oh well. ..I didn’t cuss or call names or say anything rude,. I told him I was not happy with their treatment. He just didn’t appreciate that someone brought him to task for breaking the most basic of good business rule, simple courtesy. If no one has taken the time to teach him some manners, I would be glad to. No charge. If his mom tried, and he still acts this way, she is probably embarrassed and should take him to task. I won’t be relegated to someone who doesn’t count and I will stand up for aged women everywhere, demanding at least the most basic courtesies and 5 minutes of time when I have spent that much money.
When I didn’t back down from his bullying, he started back tracking and asked what he could do. I said he could get me a key that worked. He took our key, that I had put a scratch on, and went back to the department. When I followed him back you could hear him complaining about the old woman in not so neutral words. Big macho honcho making fun of the old woman when he thought she wasn’t there. On his return, he admitted he was discussing me with the parts department! Then , He GAVE ME THE SAME KEY BACK!! Childish spite because he didn’t get his way fast enough to get back to his computer. I didn’t say anything else, just left. I had already been insulted and driven 180 miles for nothing. We called roadside assistance and got a very polite and helpful man to open our truck.
But from Joe Cooper Ford we never got a simple “I’m sorry you are not happy. In fact we never got an apology of any kind for his rudeness. If my kids failed in the simple amenities of politeness you give to older women like a smile, a handshake, a name, an introduction, a seat in a chair, don’t sit before your guest, let women go through the door first, I would do some retraining. I expect my 6th graders to do better, and they do.
So the moral of the story is, don’t go to Joe Cooper in Yukon if you want them to be polite after the sale. Don’t go if you have gray hair and are a woman.
Certainly don’t deal with them if you want any other help after you sign. It just isn’t their problem….