Joe Cooper Ford - Yukon

Service SNAFU Service was in a mess yesterday (7/23/15). It took three hours to get an oil and filter change for my 2013 F-150. It would have been longer had Jody o Service was in a mess yesterday (7/23/15). It took three hours to get an oil and filter change for my 2013 F-150. It would have been longer had Jody of Cooper Ford not intervened after I inquired why my vehicle had not been serviced. Don't know if they were missing some key tech folks yesterday or what. Perhaps this dealership is being sold...who knows? Had the Joe Cooper Service Dept. been upfront with me about their personnel problems I would have left and come back another day. My time is valuable to me. More

Too pushy I used the ford website to find a nearby dealer. They contacted me. After I showed interest in a particular vehicle the would not leave me alone. They I used the ford website to find a nearby dealer. They contacted me. After I showed interest in a particular vehicle the would not leave me alone. They called day and night, they emailed texted and just bothered me until I told them that I was going somewhere else. I was excited at first but after a while it just became a bother. They didn't act like they respected my work schedule and were unhappy when I stated that I was unsure when I would be able to come in. More

Very dishonest.. Stay away Bought a used car.. supposedly had inspection done...Since this was a "Dealership" I didn't bother to do an outside inspection...came home and my brot Bought a used car.. supposedly had inspection done...Since this was a "Dealership" I didn't bother to do an outside inspection...came home and my brother drove the car and slapped me ( no really but close) for not taking him for the purchase ( he knows more about cars and I should have taken him with me). The breaks were gone, tires were flaky on the inside which I did not see, and the wiper rubber was hanging of the blade and batteries were almost dead and all these passed their "inspection"..Called the agent and he would not pick up the phone..They did change the batteries for half the cost when I took it back to them, wow great...they pretty much washed it and gave it to me..This place did not even have the standard of one of those smaller used car places...why I am writing this? ... I recently had another experience from a dealership in Dallas..Let me begin by saying that this was not a certified car but just a good regular Lexus meaning the dealer can sell it to me ASIS and it is my responsibility to inspect the car. Every dealership says about the 161 point inspection but these guys actually did it and showed me the report ( ya, I learned my lesson and also my brother was with me), and a changed my CV boots that was leaking ( which I probably would have never found out ). Now comes the best part...after I took the delivery and headed to Oklahoma and on the way we found that there was a chip on the windshield which was way down and was kinda hard to see and we all missed it..went back to the dealership and the manager, came out inspected it and immediately offered to REPLACE the windshield..they could have denied it or at the most fix it with filler since I already bought the car..to make things sweeter they offered to do it in Oklahoma and paid for it...came to oklahoma and after a week my wife said the breaks were squeaking...called them again and guess what, THEY OFFERED TO CHANGE IT (again) ..That was a DEALERSHIP... More

Probably the worst dealership experience I've ever had I went to Joe Cooper Ford in Yukon, OK looking to purchase a new vehicle. I already knew exactly what I wanted to purchase and already had the leasing I went to Joe Cooper Ford in Yukon, OK looking to purchase a new vehicle. I already knew exactly what I wanted to purchase and already had the leasing numbers that were *PROVIDED BY FORD* so it should have been an easy transaction. I receive Ford X-Plan pricing thru my work so literally all they had to do was help me find the vehicle and write up the paperwork and it would have been beneficial to both of us. But that's not what happened... After the initial back and forth, their finance manager (can’t remember his name, older man, buzzed hair) came to me with the numbers which were WAY off (higher of course) from what Ford had provided in their leasing offer. Thinking there was a simple error or honest mistake, I explained what the lease offering numbers were then asked him to refigure them because there was no reason they should be so different. He went back to his office and did his thing then came back with numbers that were better than before but still nowhere near acceptable. I explained yet again why they were wrong then even showed him the offer ON FORD'S WEBSITE and his response was that the website "must be wrong" because there was "no way he could do that." Somewhat surprised by this response, I asked him to justify that statement. His only explanation was that they had "encountered this issue with customers and the Ford's website before" where we (the customers) failed to read some fine print. Basically, he was telling me that it was my fault but for the record, I had in fact read all of the fine print, thats not where the problem was. This is where it really went downhill. After some more back and forth about he finally flat out said to me "maybe you need to go somewhere else because I can't give you that deal." I was not in any way being disrespectful or rude during any part of this, I simply wanted a reasonable explanation why the numbers were so different and I ultimately just wanted to buy the car but simply put, this is the type of guy that just doesn't like having what he says questioned and certainly doesn't feel he needs to justify what he says regardless of how little sense it makes. I should have just trusted him and signed right away simply because he said so I suppose. Even after telling me (the first time) that I needed to go somewhere else I was determined to get this car purchased so I decided to let that one pass. I walked him over to the computer in their lobby and pulled up Ford.com and walked him thru exactly where the offer was and how I had configured the car, ultimately coming to the exact numbers I had provided him. He just seemed baffled and again said the website must be wrong because it just wasn’t possible to get to those numbers. Then he said my favorite sentence of all… “Maybe we (being Joe Cooper Ford) need to call (he said my employer name as I was wearing a company shirt) and tell them not to send us any more X-Plan participants and like I said, maybe you need to go somewhere else.” That’s right, he not only told me he didn’t want MY business, but also didn’t want any business from anyone at my employer. So thank you Joe Cooper Ford in Yukon, I did as YOU asked and helped you with BOTH of your requests in your final statement to me. I went to another dealer, had a GREAT experience AND got the EXACT car I wanted with the EXACT deal offered by Ford. Odd how another dealer could honor their parent company's offer yet Joe Cooper Ford could not. I bet Ford would be interested to know this dealer claims to honor X-Plan purchases then tries to add money into the deal they can't/won't explain. This place is why other car dealers get a bad name. They operate under the idea that everyone is a moron or stupid by default and it’s up to the customer to prove them wrong. I guess I should have known when I heard this same guy talking crappy to another customer when I first got there so not sure why I expected anything different. More

Warranty work on my Raptor, Rear defrost failed. Up front i was told it was not covered under warranty. I called ford and pulled my paperwork from purchase it clearly stated it was on the back of my Up front i was told it was not covered under warranty. I called ford and pulled my paperwork from purchase it clearly stated it was on the back of my paper. Took it back to show them they agreed it was a mistake and was covered. Darcy and Jody both did a great job to insure i was 100% satisfied after the work was done. We hit a hiccup, but it was fully taken care of and the work done to my raptor was with the quality i expected. Glad to use Joe Cooper in Yukon, we have had many many vehicles through them and my work continues to have our fleet trucks serviced there at my recommendation. Customer service goes a long ways! More

Crooked and dishonest! Joe Cooper ford of Yukon was selling a Jeep Wrangler on Autotrader.com. I decided I wanted to purchase the vehicle and called them to work through the negations and purchase pro selling a Jeep Wrangler on Autotrader.com. I decided I wanted to purchase the vehicle and called them to work through the negations and purchase process. I had already been approved for a loan through my credit union so I got the salesman in touch with my credit union to work through the purchase agreement. That all seemed to go well. Keep in mind I live in Kansas City so I had to travel to pick-up the vehicle. I called the salesman and my contact at the credit union to make sure everything was squared away. I told the salesman that I would be there by 7pm to pickup the Jeep. He said they would have it gassed up and ready to go for me. I purchased my plan tickets and was on my way. No direct flights, so I had to catch a connecting flight in Dallas, TX. When I got to Dallas, I received a phone call from the salesman. He told me they had sold the Jeep. Needless to say I couldn't believe it and I really didn't for a few minutes. I really thought he had the wrong number and didn't realize who he was talking to. I actually responded by saying, "yeah, I know, I am in Dallas right now and everything is on time so I should be there by 7pm". Long awkward pause, then he responds with "really?". That's when I realized this was not a joke or someone who called the wrong person. When I asked how that could happen, I was told that they don't hold any vehicle. It's first come first serve. They never mentioned that when were discussing the purchase. I know, I should have asked, but it didn't even cross my mind, plus they new I would be traveling down from Kansas City so you would think they would mention it. I told them they shouldn't be selling vehicles over the internet or if they are then they really need to rethink their policies. They did say they would make it right and at least refund me the cost of my plane tickets. That was in November 2013, as I write this in January 2014 I still haven't seen one dime even after several back and forth communications over a period of a month following this whole ordeal. During that time they kept promising me a check was in the mail. I even have it captured in text messages to prove it. I will never do business with this dealership again and I am writing this hoping that it saves at least one other person from the painful experience that they put me through. This dealership should not be in business, at a minimum they shouldn't sell cars over the internet. It cost me over $400. More

On 10/1/13 I brought my 04 6.0L F350 dully in because it would start and die. I explained in detail what the truck was doing. Tow days later I was told the truck was ready. I was told the codes indicated th would start and die. I explained in detail what the truck was doing. Tow days later I was told the truck was ready. I was told the codes indicated the glow plut control module was bad. $367.00. I took the truck home and the next morning it did the same thing. On 10/12/13 I was headed on a trip when the truck quit on the turnpike. I called the service advisor at Joe Cooper Ford Yokon and he sent out a wrecker. On 10/14/13 I was told the proplem was the IPR ( pick up screen to the oil pump). Later that day I was told that the problem was the oil pump which would cost $700. On 10/16/13 I was told the truck was ready. The Service Advisor said they would talk to the Service Manager to bring the bill down that there was quite a bit of wiggle room on the price. I picked up the truck that afternoon and it cost me a whapping $2956.77. Not only did I pay for all the parts that I didn't need, but it cost me $260 for the tow also. If you need work that is not under warrenty, you can't afford Joe Cooper Ford Yukon. Go some where else! More

An Excellent sales experience. Darren was very easy to work with. Eric poston in finance was professional and honest. Would definitely return and refer others. work with. Eric poston in finance was professional and honest. Would definitely return and refer others. More

I would recommend Eric PostonI in the financial office. He saved the deal. When the the salesman and his manager backup assumed agreement and nothing was agreed to I wanted to walk out. The practice of no He saved the deal. When the the salesman and his manager backup assumed agreement and nothing was agreed to I wanted to walk out. The practice of not showing the final numbers until you get to the signing phase is unacceptable. Why assume all customers are dumb as a rock. Eric made the difference and saved the rebate and the purchase. He relised immediately that my numbers matched what I'd been told and not what he was handed on paper. Lesson learned. Demand the numbers before getting sent to the finance office. You may not get an Eric. More

Wonderful experience. We had a good saleswoman. Eric Poston for the financial end was the best I have ever had work with me. We were in and out of the dealership is less than 3 hours!!!! Best car buyi Poston for the financial end was the best I have ever had work with me. We were in and out of the dealership is less than 3 hours!!!! Best car buying experience I have ever had!!! More