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Joe Machens Capital City Ford - Service Center

Jefferson City, MO

4.3
1,511 Reviews

1,511 Reviews of Joe Machens Capital City Ford - Service Center

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September 13, 2022

I really enjoy coming to Ford they treat me very well and always try to help me with any problems I may have. More

by janetveltrop
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cody Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2022

I always have a great experience when I go to Ford. Everyone always greats you with a friendly smile but I must say that Josh “CrocStar” Hubbard is my #1! He is always so sweet, kind and funny. Josh th More

by deb.calhoon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Joe Machens Capital City Ford responded

Thank you for your kind words! We're so glad to have Josh on our team and appreciate his great customer service. He is a valuable member of the Joe Machens Capital City Ford family. Thank you for your business and we hope to see you again soon!

August 29, 2022

Mr. Simmons helped fix my 2019 Ford Flex- a plastic piece was poorly installed at the factory and fell off, but Brent made it right. Great customer service. I have bought Fords at this location for over thre More

by will
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brent Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review. We're glad to hear that you've always had a good experience at Joe Machens!

March 30, 2022

Very good dealership, Josh Hubbard, was very nice and set up my Ford Pass on my phone. Thanks Roger Lepper More

by rogerlepper1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hubbard
Mar 30, 2022 -

Joe Machens Capital City Ford responded

Thank you for your review. The entire team in Joe Machens really appreciate it.

March 09, 2022

Just moved here & tire picked up a nail & patched. Took it to Machens Ford, was told appts are full but we will try to work it in, if you leave it with us - which we did. 28 hrs later we called Ford & More

by lisha
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Cashier, receptionist
Mar 09, 2022 -

Joe Machens Capital City Ford responded

Lisha, thank you for taking the time to share your experience with us. We apologize that our service team was unable to complete a tire patch. We sincerely appreciate any feedback we receive from our customers so that we can improve on future interactions. I have shared your review with our Service Manager and they will be sure to follow up with their team members about this matter. Thank you again for choosing Joe Machens Ford!

August 10, 2021

Had 9:15 appointment on 6/14/21 called at noon had not started on it yet did not call when done. I called next day around 9am said it was ready Since then I added 18 oz of brake fluid 8/10/21 Recall # 20 More

by Paul Schwarzer
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Eric Ahart / 456
Aug 11, 2021 -

Joe Machens Capital City Ford responded

Hi Paul, thank you so much for your honest review. I am forwarding your review to management so they can look further into the issue.

July 27, 2021

No one stayed in contact with me, left multiple messages with Thomas and never got a return call on the status of my car, my husband would have to call. Also had my car there twice and was told they couldn' More

by LLSILVEY00
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Thomas Williams
Jul 27, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your experience here at Joe Machens, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Tom, requested that you email him your full name and contact information. He would like to look into this further for you. His email is tstegeman@machens.com.

July 27, 2021

Fixed brake problem on time and for the estimated cost. Eric did a great job of communicating with us each step of the way on the shops progress More

by mikeduncan1979
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Ahart, Steven Paul
Jul 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Mike, we are so happy to hear that our service department was able to help you!

July 27, 2021

Everything was done quickly and efficiently. Angie always takes care of us. Also the shuttle was prompt which was nice, since it was the first time using this service. More

by LOEHNERD
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Paul
Jul 28, 2021 -

Joe Machens Capital City Ford responded

Angie really is the best! Amazing, see you next time!

July 27, 2021

The work that we agreed to was done will and on time. This is what I expect when I take car or truck to have service work done. More

by curtnbertha
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service, Steven Paul
Jul 28, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, we really appreciate it. We are happy to hear that you had such a great experience!

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