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Joe Machens Chrysler Dodge Jeep Ram
Columbia, MO
194 Reviews
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Showing 194 reviews
March 19, 2016
Made buying a Jeep a pleasure! I worked with Orion Ferreira at Joe Machens in buying my first Jeep about a month ago and was very impressed! I was intimidated at first admittedly, I worked with Orion Ferreira at Joe Machens in buying my first Jeep about a month ago and was very impressed! I was intimidated at first admittedly, as Jeeps have such a solid reputation but also often seem to come with a high price point. But Orion clearly did his research and was able to not only find a newer Jeep than what I had originally expected to purchase (a 2012 Compass when I had been looking at Patriots from around 2008-2009) but also found me one with 4x4 and extra features all at my required price point! The sales process was painless, my trade in was handled well, and a minor problem with the car was fixed quickly prior to me taking the vehicle. All in all, I can give only the highest recommendation to the Joe Machens staff, and particularly to Orion whose attention to my needs, exceptional attitude, and eagerness to address concerns would definitely bring me back to Machens in the future. Thanks, guys! More
by james999
Employees Worked With
Orion Ferreia
Helpful January 16, 2016
Do not use I would not recommend using this dealership. Horrible customer service it took 2 tries to not fix something. They also left the front bumper not secu I would not recommend using this dealership. Horrible customer service it took 2 tries to not fix something. They also left the front bumper not securely fastened to the frame causing me to get a flat tire wanted nothing to do with fixing it and acted like I was a complete pain in their rear. No good words for this dealer. More
by Huskerfan2004
Employees Worked With
Ozan Dague
December 26, 2015
Chris S. Rocks thanks for helping me!! With being my first car purchase I was very nervous about it but Chris S made sure I understand everything and if I didn't he broke it down for me. He With being my first car purchase I was very nervous about it but Chris S made sure I understand everything and if I didn't he broke it down for me. He worked the number just right so I was able to get a 2013 fusion in my price range. Chris is not a typical pushy car sales person, he listens to what you tell him. I can say that I am more then 100% happy with my new car. Thank you Chris S for not being that pushy car sales men. More
by Zigler51212
Employees Worked With
Chris S.
November 23, 2015
What a great experience! Mark Hodges sold me two cars at Machens. He worked very hard to make sure my son and I had the car we truly wanted. I didn't know before today that bu Mark Hodges sold me two cars at Machens. He worked very hard to make sure my son and I had the car we truly wanted. I didn't know before today that buying a car could be so easy!!! Thanks Mark and everyone at Machens Lori Jones "I LOVE my JEEP!" More
by Jones98
Employees Worked With
Mark Hodges, Jim Volmert
August 05, 2015
Parts/Service - YES. Sales - NO. This is the only Jeep dealership in the area, so I am forced to take my Jeep here for service. And so far, I am very happy - knowledgeable, friendly p This is the only Jeep dealership in the area, so I am forced to take my Jeep here for service. And so far, I am very happy - knowledgeable, friendly people, reasonable rates, and they have what's needed. In terms of parts or service, I would recommend this dealership easily. The sales department, though... ...if what my daughter and I went through is a fair representation, I wouldn't go near this place with a ten-foot pole. My daughter was in town and wanted to drive some vehicles to make a better choice when she buys a car in the near future. I've been in the dealership enough times, and I figured this would be relatively easy. Also, we had just come from another Machens dealership (Machens Mitsu/Mazda/Fiat) where we had a wonderful experiences. First of all, it was HOT. And I can understand if sales people don't want to wait outside. We pulled up, got out of the car, and looked around. No one around. So we went in and looked for a salesperson. We were never greeted, and apparently we had taken our invisible pills - even while walking around the sales area, no one asked if we needed anything. So, we went out and started looking at a 2013 Dodge Dart Rallye, parked in the front row, in plain sight of the building. It was open, so we started crawling all over it (in the searing heat) as I showed her all the features, including under the hood and the trunk. A couple of times I looked at the dealership window (where a yellow Viper is in display under its own room) and waved my arms frantically for someone, anyone, to come out and help us. When no one did, we went in the sales door, and Louis Finigan came up to us (never introduced himself; the only way I know his name is that your website includes pictures) and asked if we needed help. I said, "Yes; we'd like to test drive a car!" He said that he'd get a sales person, and in a few minutes came back with Ed Still in tow. He did introduce himself (and shook hands, something Louis didn't do), and asked us to follow us to his cubicle. He pulled out chairs, we sat down, and he said, "So, you're wanting to drive a car - a minivan?" We both found that VERY offputting - just because you're dealing with a young woman in a sundress, don't expect her to need a minivan! Strike one. He then started asking for information. We explained why we were there, and made it clear that we were not purchasing anything that day - we were there so my daughter could test-drive a car. He asked her for her phone number, and when she said she was not comfortable giving that out, he said that it was company policy that they needed a phone number and email address for a test drive. We could look at cars without it, but would not drive a car unless that information was given. REALLY? We just went to another dealership IN THE MACHENS FAMILY and were never asked for that information until AFTER the test drive! STRIKE TWO. She furnished her mother's home phone number. We told him what car we were looking at, and he said he would get the keys and bring it to the door, even after we said it was right in front of the dealership. After about ten minutes, we went outside, in the heat, to look for Ed. He had passed the car, and apparently didn't have the right key. So it was time for him to play the "use the panic button as a locator" game. We finally heard it down the hill. He turned to us and said, "Well, that one's buried. I'll go get a key for another one. Come on back in." Really, Ed? You don't know your inventory enough that you have to search around with the panic button on a key fob? I even showed him which car we wanted to look at. That apparently had no meaning to him - he could have written down the VIN and got the key from that. But apparently Ed doesn't work that way. There was no way I was going to back in the dealership and have someone who obviously didn't give a xxxx waste my time, and especially my daughter's. Just because you aren't going to make a sale today doesn't mean you have to treat us badly. STRIKE THREE. YOU'RE OUTA HERE. And after ten more minutes, waiting outside for Ed, so were we. As we walked over to our car, I noticed three salespeople - including Louis Finigan- gathered around a golf cart. As I drove off, I rolled down the window and said, "Please tell Ed we left." Louis responded by saying, "NO PROBLEM!" I'll go back there for service. Buying a car? I'm going somewhere else. More
by FroggyHawk
Employees Worked With
Ed Still
July 21, 2015
Extremely satisfied Previously bought a new van from these guys and recently returned and worked with Jamie Vestal and Jake Cohen to fulfill a dream of traveling in a fif Previously bought a new van from these guys and recently returned and worked with Jamie Vestal and Jake Cohen to fulfill a dream of traveling in a fifth wheel trailer and pickup. We will always return to Jamie and Jake for our auto needs! More
by steve/janet
Employees Worked With
Jamie Vestal
June 04, 2015
getting good service after the sale is impossible Quick at selling you a vehicle. Not so great on the service side. Had great experiences at other Machens dealerships bmw, Mercedes-Benz. So when I Quick at selling you a vehicle. Not so great on the service side. Had great experiences at other Machens dealerships bmw, Mercedes-Benz. So when I needed a pickup I thought of joe machens. They are not all created equal. Won't be mentioning names, will be wishing them luck as I take my business elsewhere. More
by soulbite
Employees Worked With
Jason Partin
April 23, 2015
Great Place I just got my first new car and I am glad that Matthew sold me my car. He is very straight forward, honest, hard working man. He made sure that when I I just got my first new car and I am glad that Matthew sold me my car. He is very straight forward, honest, hard working man. He made sure that when I left I was completely satisfied!!! Thanks Matthew Brammer. More
by wanddsmom
December 29, 2014
Ed Still Ed was very professional and helpful. Machens had every truck we ever wanted to look at. This was probably my best experience with a Machens dealershi Ed was very professional and helpful. Machens had every truck we ever wanted to look at. This was probably my best experience with a Machens dealership. Thank you so much for the great new truck and the experience. More
by huyser4829
Employees Worked With
Ed Still
December 07, 2014
Totally recommend Mark ( general manager ) and Ed (salesman) and Greg did great getting me into a brand new vehicle for a reasonable price. They made my boyfriend and I Mark ( general manager ) and Ed (salesman) and Greg did great getting me into a brand new vehicle for a reasonable price. They made my boyfriend and I feel very comfortable and at ease about purchasing a vehicle. I would to definitly recommend. More
by mon420ica
Employees Worked With
Ed Still
