Joe Machens Chrysler Dodge Jeep Ram

Oil change and AC repair: hooray! They did a great job at getting everything done. I asked for a loaner car and they accommodated me graciously. They also kept me up to date on the sta They did a great job at getting everything done. I asked for a loaner car and they accommodated me graciously. They also kept me up to date on the status of the AC repair. The AC works great now! More

Very helpful and considerate I had a very good experience here. Even when my first choice was the wrong one . They worked with me and James pierce is a very patient man. Thank you I had a very good experience here. Even when my first choice was the wrong one . They worked with me and James pierce is a very patient man. Thank you gentlemen. For putting up with me. More

Oil change The service department is wonderful. When you call they really work to get you in when you want and are so nice on the phone. Tammy was really nice an The service department is wonderful. When you call they really work to get you in when you want and are so nice on the phone. Tammy was really nice and did an excellent job telling us what they were doing and how long it would take. More

Excellent Service Our service was excellent! I will continue to have our vehicle serviced through Dodge, Joe Machens. From purchase to each set of the people are helpfu Our service was excellent! I will continue to have our vehicle serviced through Dodge, Joe Machens. From purchase to each set of the people are helpful and friendly. More

Quick and friendly service Drove in without an appointment but was checked right in by a friendly efficient service rep. My vehicles oil and filter were changed in just under on Drove in without an appointment but was checked right in by a friendly efficient service rep. My vehicles oil and filter were changed in just under one hour and I was on my way home. More

Recall All worked just as planned. Oil change one day and they looked up a recall on the alternator called the next day and set up the repairs. Shuttle drive All worked just as planned. Oil change one day and they looked up a recall on the alternator called the next day and set up the repairs. Shuttle driver took me to and from work not problems More

Took advantage of 80-year-old widow You gave my mother an estimate for repairs. Actual cost was double that estimate. You did not call first for approval for additional cost. Unacceptabl You gave my mother an estimate for repairs. Actual cost was double that estimate. You did not call first for approval for additional cost. Unacceptable. More

Scheduled visit Great service. Very prompt support. Nothing to complain and wanna thank you for your kind attention. Hope you keep the quality of your services at thi Great service. Very prompt support. Nothing to complain and wanna thank you for your kind attention. Hope you keep the quality of your services at this level. More

Perfect! Very friendly and helpful staff. We had an auto start and running boards put on our truck. Looking forward to the remote start this winter and the r Very friendly and helpful staff. We had an auto start and running boards put on our truck. Looking forward to the remote start this winter and the running boards make getting in and out of the truck so much easier. Perfect service, thanks! More

Terrible Service and no work done I brought my 2014 Jeep Grand Cherokee into Joe Machens in because the a/c motor blower fan was not working. I knew this was wrong because I had the sa I brought my 2014 Jeep Grand Cherokee into Joe Machens in because the a/c motor blower fan was not working. I knew this was wrong because I had the same issue about a year before and had to have it replaced. I brought it in on a Thursday and they said they would look at it and give me a call. Thursday afternoon I got a call saying it was the fan motor blower and they would have the part the next day. The next day I call in the late afternoon and they told me they did not get the part. I go and pick up my vehicle and they tell me they will have the part Monday. I said Thursday’s are my off days so I will bring it back the following Thursday. Well I walk in Thursday and the service writers acted like they had no idea who I was. They talked with the service manager Brandon and then asked me to have a seat in the waiting room and they would come get me when they got it figured out. About 20 minutes later they walk in and tell me that there was so much confusion because they don’t have the part and don’t really know what happened. So I take my vehicle back after 3 days of it being there. They tell me that they will have the part tomorrow morning by 8am and if I have my vehicle there they will get it done first thing. Well I bring my Jeep backfor the 4th day and check in with the service manager Brandon. He takes my keys and says to wait in the waiting area and we will come get you when it’s done. About 10 minutes later he comes and says that they did not get the part in. This is the 4th day I have been to Joe Machens and they just keep saying we didn’t get the part. At this point I told them I was done working with them and would not be back. While sitting in their parking lot I called Capital City Chrysler in Jefferson City and spoke with Wes. I told him what had taken place for the last week and 4 visits to Joe Machens. He said he would order the part and have it there early the next week. I explained that I am off on Thursday and would be done on that day. I took it to Capital City the following Thursday and they had the part and got it fixed in less than a day with absolutely no issues at all. I will never bring my vehicle back to Joe Machens again after this experience; I will take my Jeep to a dealer that actually cares about their customers and can get a simple job done in a reasonable amount of time. More