Joe Machens Volkswagen

Didnt solve problems I took my car there to get diagnosed and they charged me 135 dollars to do it and then told me I needed to pay then over 500 dollars to replace a vacu I took my car there to get diagnosed and they charged me 135 dollars to do it and then told me I needed to pay then over 500 dollars to replace a vacuum hose so they could diagnose it again and figure out the real problem, no thanks More

Joe Machen VW is the Bomb diggity! Honest! Shawn, the Service Advisor in Columbia, Missouri, explained the issue, told us when to expect it and it was right on the date he promised it! Honest! Shawn, the Service Advisor in Columbia, Missouri, explained the issue, told us when to expect it and it was right on the date he promised it! Love my VW Beetle and plan to keep it for a long time! ??🚘 More

Experience in service The team was very kind and helpful. The speed of getting things done seemed a bit slow. My problem that was supposed to be fixed but this will be the The team was very kind and helpful. The speed of getting things done seemed a bit slow. My problem that was supposed to be fixed but this will be the 3rd time the exact problem has been worked on. This time by the time we got home it was doing the same thing. Now we are going to have to drive 75 miles back to work on the car-taking another day off and the fact we are out of commission to one car is hard with a family of 6! The issue we are having is the same thing two other times and nobody seems to worry or not care that it’s a major issues for us especially since we don’t live right in town and that I have always felt the Volkswagen was a great vehicle but this is frustrating! More

Excellent service Always feel the staff are doing a great job for me. The call with questions, communication is great! So appreciate the ride to work and back. They eve Always feel the staff are doing a great job for me. The call with questions, communication is great! So appreciate the ride to work and back. They even warmed my car yesterday! Thanks! More

Service Amazing people and service as always. Thanks for making my trip quick and easy. Great coffee and drinks/snacks to keep little ones entertained. Awesom Amazing people and service as always. Thanks for making my trip quick and easy. Great coffee and drinks/snacks to keep little ones entertained. Awesome! More

Quick and great Took my Jetta in for a quick oil change/ check up! They were fast and thorough! We were in and out in an hour!! Thanks Took my Jetta in for a quick oil change/ check up! They were fast and thorough! We were in and out in an hour!! Thanks More

Engine light came on My engine light came on so I made an appointment. They fixed the problem in no time at all! It was all covered under warranty so I didn't have to pay My engine light came on so I made an appointment. They fixed the problem in no time at all! It was all covered under warranty so I didn't have to pay anything. I got the best guy around to work with Shawn Williams! More

Great Service!💯 I was there to get an oil change and my tires rotated. Everyone was very friendly and helpful. Good experience- I recommend this dealership for sales I was there to get an oil change and my tires rotated. Everyone was very friendly and helpful. Good experience- I recommend this dealership for sales and service More

Friendly, easy going service Sam helped us every step of the way in initial research, test driving, and purchasing process. Very straight forward and friendly, I can recommend dea Sam helped us every step of the way in initial research, test driving, and purchasing process. Very straight forward and friendly, I can recommend dealing with Sam to anyone interested in purchasing a Volkswagen. More

Great experience We had our 2104 Jetta in for work due to misfiring and failure to drive at normal speed. This was covered with our extended warranty and the service a We had our 2104 Jetta in for work due to misfiring and failure to drive at normal speed. This was covered with our extended warranty and the service advisor took care enof everything for us. They had it diagnosed and fixed within one day! Great experience and communication from the service advisor! More