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Hello Subaru of Temecula
Temecula, CA
246 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 246 reviews
April 15, 2024
Recent visit to Hello Subaru Service Department. Helder Santos went the extra mile to place the Customer first' Great job Helder and entire Maintenance Staff. Within the next couple weeks I brought Helder Santos went the extra mile to place the Customer first' Great job Helder and entire Maintenance Staff. Within the next couple weeks I brought My Daughter to Hello Subaru and working with Dylan in sales. Magaly Rivera played an important role in the deal. Made us all feel welcome and Important. It was a great experience. Hello Subaru we will return and tell others. More
by John
Employees Worked With
Helder Santos, Magaly Rivera and Dylan floor sales all Terrific, Reputation dotcom
Helpful December 07, 2023
tried to get windshield replacement using Subaru's equity shield ,was told they don't honor it after multiple calls and text messages , very unprofessional seems like they don't want the business or just don shield ,was told they don't honor it after multiple calls and text messages , very unprofessional seems like they don't want the business or just don't care if they lose it. More
by vince
Employees Worked With
Reputation dotcom
November 06, 2023
They don't have parts, don't have the staff and claim they have no loaner cars. 2017 Subaru Outback has been there for days, no calls, no service!!! they have no loaner cars. 2017 Subaru Outback has been there for days, no calls, no service!!! More
by uwphoto
Employees Worked With
Evelyn
August 12, 2023
Quick service and great employees. They washed my car before I picked it up. They have a little shop where you can pick up some swag. Will be back for the next service! They washed my car before I picked it up. They have a little shop where you can pick up some swag. Will be back for the next service! More
by Rbautista1023
Employees Worked With
Reputation dotcom
August 08, 2023
It is always a pleasure working with Evelyn she get my services done on time and is always recommending future services that help my and my family travel safely. services done on time and is always recommending future services that help my and my family travel safely. More
by Clare621
Employees Worked With
Evelyn , Reputation dotcom
August 08, 2023
I came in with a transmission issue. It ended up being a software update needed. Both Helder and Eddie were amazing. They were kind, professional and knowledgeable. They kept me upda It ended up being a software update needed. Both Helder and Eddie were amazing. They were kind, professional and knowledgeable. They kept me updated every step of the experience and I am grateful for their service. More
by JonCons
Employees Worked With
Helder and Eddie, Reputation dotcom
August 08, 2023
I feel like the quality of service has gone down ever since Hello bought the dealership from John Hine of Temecula. For this scheduled service I specifically asked to have the cabin filter replaced give since Hello bought the dealership from John Hine of Temecula. For this scheduled service I specifically asked to have the cabin filter replaced given a history of recommending it in the past, but never asking if I wanted it done. I had to see it on the checklist when picking up the car. Not only did they not replace it this time, but the checklist said it was fine. When I raised the issue with the service advisor who was there when I picked up the car, I got a long explanation that had nothing to do with why it was not replaced. The car was also supposed to be washed while there which did not occur either. More
by Harley Cohen
Employees Worked With
Reputation dotcom
August 08, 2023
Dropped it off for the 12000 mile service and the open recall without an appointment. Told them I could be without it for a couple of days. They actually found a couple of other issues the repaired under recall without an appointment. Told them I could be without it for a couple of days. They actually found a couple of other issues the repaired under warrantynn More
by hdgearhead
Employees Worked With
Santa, Reputation dotcom
