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John L Smith Used Cars - Service Center

4.7

23 Lifetime Service Reviews

550 Hannum Avenue, West Chester, Pennsylvania 19380

23 Reviews of John L Smith Inc. Service Center

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June 13, 2018

"Great deal "

- Mgill

The staff was great and and they didn’t pressure me to buy anything I didn’t want to buy, I had a great experience and purchased a great car

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Barone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 14, 2018 -

John L Smith Used Cars responded

Great deal Thank you for your review, we are very appreciative for the opportunity to have earned your business. Thank you John R Barone president

May 14, 2018

"100% satisfied"

- kingrw1

Went in for a/c repair and was delighted with their honesty when they told me it was just a bad relay. I think if I went anywhere else I would have paid whole lot more. They have the convenience also of having new, clean, onsite car rentals.

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Recommend Dealer
Yes
Employees Worked With
Matt Grabill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Barone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve
May 19, 2018 -

John L Smith Used Cars responded

Thanks Bob, we appreciate your confidence in our service and sales departments ! As always, do not hesitate to let us know if we can do anything for you. John R Barone President

April 25, 2018

"Scheduled mtnce"

- dkrause25

25+ years experience for routine maintenance. Favorable overall. Know all staff after all this time. Fair but not cut-rate fees. Currently servicing a Hyndai SUV and vintage BMW

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Recommend Dealer
Yes
Employees Worked With
John Andrusko
Apr 30, 2018 -

John L Smith Used Cars responded

Scheduled Service, Dan thank you for the many years of servicing your fleet of vehicles, we appreciate the opportunity. Have a great day thanks from our entire staff. John R Barone President

September 08, 2016

"Great work"

- vinniec

Repaired my rear bumper and did some minor body work on my Mazda2; it looked better than when I first got it. Thanks, John and the rest of you.

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Recommend Dealer
Yes
Employees Worked With
John Barone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kelsey Levering, Harry Bickel
Sep 08, 2016 -

John L Smith Used Cars responded

vinniec Thank you for your kind words and your review. We look forward to servicing your vehicle for many years, if you do not want anymore dents park far from your daughter. John R Barone President

August 25, 2016

"Excellent Customer Service"

- John McMonagle

Top notch customer services. Straightforward. Reasonable pricing. Our son bought a certified used car at this dealership. Excellent car. Will highly recommend them to family and friends.

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Recommend Dealer
Yes
Employees Worked With
Harry
Aug 29, 2016 -

John L Smith Used Cars responded

John Thank you for taking the time to send in your review. We appreciate your feedback on Harry and our service dept. We are lucky to have you as a customer and we look forward to servicing all of your vehicles. John R Barone President

August 17, 2016

"Five Star Experience"

- cadymessmer

My experience here was a five star experience. When my battery light appeared on my dashboard, I obviously had no idea what was wrong, but I was able to get my car into John L. Smith quickly. The guys there learned the problem and fixed it just as fast, and the work was done very well. I also commend the excellent customer service I had while being at the dealership. Thank you to Smith Used Cars!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Andrusko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Barone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kelsey Levering
Aug 17, 2016 -

John L Smith Used Cars responded

cadymessmer, Thank you for posting your thoughts, have a great trip home be safe !! John R Barone President

May 09, 2016

"Excellent Customer Service"

- Chip

Knowledgeable Professional Staff with a great attitude and honest approach to servicing my vehicle. Quick and courteous response with an understandable explanation of the work that needed to be performed.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Andrusko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 16, 2016 -

John L Smith Used Cars responded

Chip Thank you for your thoughts we are lucky to have both Eric and Harry lead our service team. We look forward to servicing your vehicles for many years. Thank you for sending in your review we appreciate having you as customers. John R Barone President

Nov 14, 2016 -

John L Smith Used Cars responded

Excellent Customer Service Thank you for your review, we appreciate servicing your vehicle. Sorry so late getting back to you your review got lost in my emails. John R Barone President

February 03, 2016

"Professional, friendly and efficient service"

- colleeng

Needed an oil change and inspection on my jeep. Asked to have them check on a small leak. They thoroughly explained the reason for the leak and did the rest of the work in a timely manner.

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Recommend Dealer
Yes
Employees Worked With
John Andrusko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Philip
Feb 04, 2016 -

John L Smith Used Cars responded

Colleeng, Thank you for taking the time to post your Review, we appreciate having you as a customer. We look forward to servicing your Jeep for many years. Have a great day and again thank you for trusting Smith Used Cars. John R Barone President

December 11, 2015

"Good Service "

- kingrw1

Eric has good knowledge of cars, is attentive to customers and communicates well, with the customer, through the process. I had one concern about my car after I picked it up and it was dealt with to my complete satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Mar 14, 2016 -

John L Smith Used Cars responded

Mr. King We are happy that we were able to help you regarding your review, thank you for sharing your review we appreciate having you as a customer. Have a great day !! John R Barone President

April 15, 2015

"GREAT customer service!!"

- thx4thelemon

I purchased a vehicle from John L. Smith a few months ago and immediately started having issues with the vehicle. After much frustration and feeling as though this dealership was the same as all of the other ones who toss you to the ground after you purchase your "it's a done deal", I posted a lengthy complaint on this review page. They could have just ignored it and chalked it up to one unhappy customer to their apparent mountain of happy customers, but instead they definitely took a huge step to try to fix EVERY unhappy customer that they have. They took my complaints and worked with me to find the best solution possible for me. I didn't felt like I was being taken advantage of or lied to. I was so extremely upset and angry that I, myself probably wouldn't even want to give my own self the time of day. They took my frustration and helped me so much. I am now happier than ever in my Nissan Rogue! I definitely felt and still feel the warmth and helpfulness that they have to offer here. I am embarrassed by my actions because of how easily they solved my problem. I have since recommended this dealership to 3 of my coworkers at my hospital! Thanks so much for dealing with my problem, my vehicle, and my craziness! A special thanks to John Barone, Tim Nester, and Jeff Johnson!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott- Service
May 08, 2015 -

John L Smith Used Cars responded

Lauren Thank you for purchasing another vehicle from our dealership. Please send in your review !! We are so glad that you are happy with your new CERTIFIED Nissan Rogue !! I am still looking for the gloves we can have the fight of the century, Have a great weekend!! John R Barone President

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