Roseville Chevrolet

Probably one of the worst car sales experiences I’ve had and I’m old and I buy one to two cars a year and I’m old and I buy one to two cars a year More

I have has several Issues with service department. But Penny the service manger has fixed my prev. issue. My truck is there right now. I dropped it off on Saturday morning for a Monday appointment. I But Penny the service manger has fixed my prev. issue. My truck is there right now. I dropped it off on Saturday morning for a Monday appointment. I called Tuesday afternoon because I hadn't haerd anything. So I called They said they haven't looked at it yet because, The service writer wasn't in till Wednesday. Part 2 They sold us a tire warranty That covered replacement, (oh wait we hit the max in the fine print) and of course they said when you buy it there is nothing like that. " We will replace them as many times as needed" I wanted to make sure do to it's a dually. I will never Buy or have anything serviced there EVER again More

Bad experience, went to change oil and filter came back to find that they didn’t change the filter. They weren’t welcoming from the beginning. Never going back again! to find that they didn’t change the filter. They weren’t welcoming from the beginning. Never going back again! More

Terrible Experience with Unfulfilled Promises and Unbearable Wait Times I recently had the misfortune of purchasing a new car from Chevrolet Roseville, and the experience was nothing short of a ni Unbearable Wait Times I recently had the misfortune of purchasing a new car from Chevrolet Roseville, and the experience was nothing short of a nightmare. My excitement for my son's first car quickly turned into frustration and disappointment due to the awful service and unmet promises that unfolded during our visit. Upon arriving at the dealership, I had hoped for a smooth and pleasant experience, but that was far from reality. The process dragged on for nearly 5 hours, and most of our time was spent waiting for the financing agent to prepare the contract. This excessive delay was both baffling and infuriating, especially given my previous experiences with other dealerships that were far more efficient. However, the most egregious aspect of this ordeal was the behavior of RANDY, the closer. From the outset, he tried to upsell me on various add-on services that amounted to an astonishing $7500. He artfully presented these services as if they were an integral part of the transaction, leaving me under the impression that they were mandatory. After further scrutiny, I discovered these services were completely optional. This deceitful tactic to inflate the purchase price was utterly unacceptable and left a sour taste in my mouth. To make matters worse, Randy assured me I had ample time to provide him with a friend and family discount code, as I had purchased the car using this discount. He explicitly told me that I had a week to furnish the code. Acting upon his information, I sent the code on 8/6/23, well within the timeframe he had indicated. However, I was shocked when I received a response stating that the code had to be submitted by the end of the month. Randy had lied to me to expedite the deal closure. This deceptive behavior left me feeling cheated and utterly disgusted by the level of service I had received. I am appalled by the way I was treated at Chevrolet Roseville. The numerous negative reviews on platforms like Yelp and Google attest that this dealership consistently falls short regarding customer service. It's painfully evident that they prioritize profit over the satisfaction and retention of their customers. My experience serves as a warning to others considering doing business with this dealership. I will share my appalling encounter with everyone I know to ensure they don't fall victim to such deceitful practices. In the end, Chevrolet Roseville needs to have the integrity and commitment to customer service that one should expect from a reputable dealership. More

I miss John L Sullivan, the team that used to own this dealership. The new Roseville Chevrolet has totally missed the mark on what made Sullivan so successful for so many years - customer service. Sulliva dealership. The new Roseville Chevrolet has totally missed the mark on what made Sullivan so successful for so many years - customer service. Sullivan thought of every aspect of the customer experience from the long negotiating process to the service and maintenance. Roseville Chevrolet is looking to only make a profit and it shows. We're back to dreading a cold, impersonal, "nickel and dime" visit to the dealership. This is a case for online car shopping for sure. More

Phone system xxxx. No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally start No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally starts ringing and upon answer, call disconnects! Called back again, this time, after a few 1 presses again, decided to press 2 to leave a voicemail. Then they don't call back. Sheesh! More

Took my Yukon in for service and brake lights and screw in my tire. Screw and brake light didn’t get fixed my mistake for not checking at the dealership. Figured this is a pretty easy task nope. Don’t take in my tire. Screw and brake light didn’t get fixed my mistake for not checking at the dealership. Figured this is a pretty easy task nope. Don’t take your car here. More

Don’t even think about buying your new car there. Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Shady practices, lazy service department and empty promises. After two months we still have the items in our trunk, that supposed to be installed at Pre Delivery Inspection. You’ll get your brand new car full of scratches and Management doesn’t show any willingness to solve the problems. They lost the customer, I’m not coming back. Prieto Pledge is just an empty corporate slogan. We gave them a chance to fix the situation, but they clearly don’t care! Federal Trade Commission (FTC) is going to be informed about this dealership. We do NOT recommend anyone to do business at this place. More

I had a great experience at Roseville Chevrolet! And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and ea And I am very happy with my Cherry Traverse. Lee made the car buying experience easy. I highly recommend him. He was personable, knowledgeable and easy to work with. Jerry also was helpful and assisted me in the process. I would definitely recommend them both! More

Had such a pleasant and enjoyable experience purchasing my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well :) my Silverado with Christian! He was very knowledgeable and patient throughout the entire process. Very nice smile as well :) More