Kunes Buick GMC of Greenfield - Service Center

Absolutely HORRIBLE experience! Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. P0208 & P0308. One is a misfi Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. P0208 & P0308. One is a misfire and the other is an injector issue code. Brought it to Kunes as I am newer to Milwaukee. Service rep called me and said they need to take it apart and look at the cams or whatever to find the issue with a quote of about $600. Then calls and says I need a new motor at $15,000! I told him I’d call back in a bit. I called back on 3-way with my mechanic that I used in my home city and she was asking him questions that they had now clue to the answers, like the compression leakage from the cylinder and a few other “mechanically simple” questions, but I have no clue about. Every question was answered with a “I don’t know”! Really? The rep said he would call me back after 1pm when the mechanic returned, he never did so I showed up about 3:00pm. He didn’t have all the answers but brought me back to talk to the mechanic. The mechanic said his code reader did not read the injector code, just the misfire. But the service rep said he had both codes in his records. He said he would look at it again in the morning! So the next day, they replaced the injector and spark plug. They call me and tell me all the codes are off and it is running fine. They still tried to charge me for the original labor to take it apart even though they never would have if the mechanics code reader was working properly (forgot to mention the mechanic even admitted his reader was having issues! So why not replace it?). So it went from $15,000 to almost $1,700. After complaining a bit, they took some labor off and said the mechanic forgot to adjust it bringing it down to just under $1,300. A normal price range for changing an injector and only one spark plug (which also blows my mind) should be around $400 - $600 according to quotes and research. Oh and I didn’t even get the courtesy car wash! Maybe I would have if I just gave them the $15,000 they were trying to swindle out of me! NEVER again will I go here (and I’ve been here a couple times). They say they pride themselves on honesty and integrity! What a joke that statement is! More

Heard great things and was recommended to take my 2016 Silverado here for the body and mechanical repairs and they did not disappoint. Thanks. Silverado here for the body and mechanical repairs and they did not disappoint. Thanks. More

Ed Kosmatka, body shop manager, has provided Top 10 outstanding service to us over the past 10+ years. You could not ask for a better person and body shop team to provide professional, honest, quality outstanding service to us over the past 10+ years. You could not ask for a better person and body shop team to provide professional, honest, quality and reliable advice and service in a timely manner and at a very fair and reasonable price. The entire team provides outstanding body shop work. Not only for our GMC vehicles (Yukon, Envoy), but we also have had major work done on our Jaguar and BMW high end cars. We have no desire to go anywhere else and highly recommend talking to Ed and having your work done at this location if the above factors matter, which they should. More

This was a good dealership before Kunes bought it. Now their phone system is useless. Maybe he owns too many dealerships. I like the people that work there but his phone system is terrible. I received Now their phone system is useless. Maybe he owns too many dealerships. I like the people that work there but his phone system is terrible. I received a text message to bring My pickup in on Monday for an appointment. I thought it was for the part I have been waiting for 4 weeks for the emissions system. Just to confirm, I called the number they sent me and of course I got a recording to leave a message. I stated that I will be there on Monday morning at 8:00 am. Call me if there there is any change. No one called. I dropped the truck off and headed home I was called while just about home that the part hadn't come in. So they did an oil change and now I am still waiting for the part. Very poor communication. More

Steve Buczak has been my service writer for more than 20 years. Great service always. Personal attention always. 20 years. Great service always. Personal attention always. More

Told me I needed brakes all the way around for a cost of $1180, in reality only needed 1 rotor because of warpage. Fixed it myself for $25 by having the rotor resurfaced $1180, in reality only needed 1 rotor because of warpage. Fixed it myself for $25 by having the rotor resurfaced More

The best place to my GMC Thanks for your good service and I hope to continue with you I hope to continue with you More

Good service, and comprehensive explanation of work done. Comfortable waiting area. I would recommend this business. Comfortable waiting area. I would recommend this business. More

Bought my suv there 12 years ago continue to use the service there always satisfied service there always satisfied More

I can in for an oil change and you got oil on the outside of my car and the wheel wells. I can send pictures if you would like. of my car and the wheel wells. I can send pictures if you would like. More