Mercedes-Benz of Washington - Service Center

Purchased a brand new Mercedes. Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see no visible damage to the tire. When I took it in to replace the tire I asked if it could be covered as a manufacturer defect. I was told "No" you must have hit a pothole. After paying and complaining to the front desk I was contacted by the service manager. I come to find out it could have been turned in as a potential manufacturer defect. I was credited for a future visit but only for 7/10 of my tire wear. Which is astounding given I had only driven 5K miles. Overall, really poor experience and especially for a brand new 140K plus car. I almost forgot. I brought it in 8AM on a Saturday so I could have it back for the weekend. When I contacted them at 11AM asking if I could pick it up I was told it was too close to 12 and I would have to wait until Monday. Four hours to change a tire? Only going above a one star to a two due to the credit back. More

Great service at a good price. The only dealership my wife and I do business with. The only dealership my wife and I do business with. More

Excellent customer service. Started on time, finished on time and most importantly, all work was done correctly. Many thanks! Started on time, finished on time and most importantly, all work was done correctly. Many thanks! More

I've always has a had great experience working with the service department. Everyone there is very accommodating and professional. service department. Everyone there is very accommodating and professional. More

Service is always explained before and during service visit. Facility is always very clean and comfortable to wait for your vehicle to be finished. visit. Facility is always very clean and comfortable to wait for your vehicle to be finished. More

Wonderful experience with service with my vehicle that I purchased elsewhere. Quick in and out job. purchased elsewhere. Quick in and out job. More

Excellent service as usual. Kept me in mores throughout the service. Video review appreciated. Thanks Kept me in mores throughout the service. Video review appreciated. Thanks More

I always receive excellent service and always feel that customer satisfaction is the primary goal of the dealership customer satisfaction is the primary goal of the dealership More

Excellent service! The service rep always takes great care of my wife and myself. Thank you The service rep always takes great care of my wife and myself. Thank you More

They were very informative in what I needed. Dealing with the loaner car was also very helpful Dealing with the loaner car was also very helpful More