Johnson Auto Plaza, Inc.

Great car buying- service needs help We have bought two cars from Johnson Auto plaza-- Best experience ever! However service department needs a lot of help with the timing of getting the We have bought two cars from Johnson Auto plaza-- Best experience ever! However service department needs a lot of help with the timing of getting the services done. Took my car in the night before for someone to look at it at 8AM-- 5pm that night I finally got my car back. More

A Wonderful Buying Experience Johnson Auto Plaza is a great, no-pressure car dealership! We have bought several vehicles from them and have never been disappointed. Thanks for th Johnson Auto Plaza is a great, no-pressure car dealership! We have bought several vehicles from them and have never been disappointed. Thanks for the great experience. More

Have purchased several! Never any issues! I wont go anywhere else! This place is amazing. I have bought rams, and jeeps, as well as preowned from Johhson auto plaza. Always friendly. I wont go anywhere else! This place is amazing. I have bought rams, and jeeps, as well as preowned from Johhson auto plaza. Always friendly. More

Great experance I took my wife into look at a Camero and drove one but she fell in love with a 2013 Mustang. Great car great experance and great staff. I took my wife into look at a Camero and drove one but she fell in love with a 2013 Mustang. Great car great experance and great staff. More

One lie leads to two etc etc For starters I walked in pre-approved, I needed no help but was given 2 uninformed salesmen. Chance , had no clue about a large paint blemish and told For starters I walked in pre-approved, I needed no help but was given 2 uninformed salesmen. Chance , had no clue about a large paint blemish and told me it was dirty hand prints "Dumb & wrong". After buying the car , got it home while wiping the wheels one valve stem released air just touching it, I drove to discount tire where they informed me the new, new tires need a pressure monitor, that's when the 3 of us searched my new new car for the wheel lock , nowhere to be found, I called Chase, he said I'm blind and the mechanic put it in the glove box "NOT TRUE" it was never returned into the car after they installed 4 tires. Chase told me I have your key come get it, so I did, it was the WRONG wheel lock key. It took 11 days to order and recieve a replacement. after 60 days past I still have no title, I called Justine, title clerk, she blamed me for not doing my homework and signing a lein form, but they never called and my title papers sat in the " don't give a xxxx" tray in her office for two months, now my temp tags are expired and I'm , once again waiting for those rude , liers called Johnsons auto crap. Another fact, when Justine couldn't find my title papers Rich, salesman, said he was in her office listening on speaker to my coversation, never helping to resolve this issue. But he did lie and say I told Justine that I've done my part now you figure this out. " 100% "LIE" . What a creepy bunch of lousy car wanna be salesmen. PERIOD More

Worst service department The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the s The past two services for oil changes have been the worst. This is my third new car purchased from this dealership over the past 5 years and the sales people have been amazing and easy to deal with. On this last purchase, I sprung for the pre-paid service package (oil changes, tire rotation, wiper blades). So I came in for my routine oil change and was greated with one person passing me off to another who starts off with a annoyed grin and rolling of his eyes, as I was a joke that I wasn't apart of. While checking my vehicle in, I pointed out that the wiper blades that were recently changed (without my permission on. 6 month old car, and during the middle of summer) I pointed out how they did not fit properly and how they didn't even sit flush against the windshield. The service associate said that we do t give away $40 wiper blades for free and that these were the best blades. WRONG!!! I reminded him that I have the pre-paid service package and that I didn't authorize the perfectly new factory blades to be replaced previously. The associate immediately then scolds me for not being courteous to him and that "he will see what he can do". Last time I checked I was the customer and I purchased their products. This visit and the one before showed extreme poor customer services by their entire service staff. Do not buy from here as after the sale is made, the quality goes right down the drain. I am done with this place. More

broken promise after broken promise I purchased a pre-owned Jeep from Johnson's in August of 2015. I first emailed the dealership regarding a new Jeep however Rich, my salesman, emailed I purchased a pre-owned Jeep from Johnson's in August of 2015. I first emailed the dealership regarding a new Jeep however Rich, my salesman, emailed me back saying he JUST took the same car in on trade with about 7800 miles and had a great deal. I drove over that afternoon to look at the car and have them appraise mine. The jeep had a scratch on the front bumper which he said he could schedule his paint guy to come and fix, and I "wouldn't be able to even tell anything happened". So I purchased the car and drove it home, on agreement they would fix the bumper, tint the windows, and complete the first service. A few weeks after I drove back across town to have the bumper repaired, as well as scheduled to have my front windows tinted the same darkness as the back. When I picked up the car I asked the sales guy (rich was off that day) about the tint as it looked way lighter, he replied "it gets darker and I'm sure they did 20%, and he was sure they serviced the engine (even though the onboard computer wasn't touched)". About one month after that I washed it for the first time and noticed that his paint guy didn't even apply a clear coat. At this point I'm quite angry, the tint was lighter than we agreed upon and the bumper looked worse than before the paint job, Rich apologized profusely and setup a tint appointment at a shop (which I had to take 4 hours of a day to drop off and have them fix), and also schedule someone to pickup my car and bring back to the dealership in early October to fix the bumper. Fast forward to May of this year, about 7 months since the "great" paint job on the bumper, and my clear coat is peeling all over the place and I am now going to have to pay to have someone do it the right way. I firmly believe Rich was sincere in apologizing, however the organization as a whole was a horrible time consuming experience. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS! More

Poor service Brought my truck in for an issue with the alignment. I told them I tried to get the truck aligned at another reputable tire store. The store said my Brought my truck in for an issue with the alignment. I told them I tried to get the truck aligned at another reputable tire store. The store said my tie rod was popping. Obviously a problem. I had the tire store show me, it was obvious to me. When I brought my truck to Johnson Auto Plaza, they told me my tie rods we within spec. I called xx and fought with them for 4 days to replace the tie rod and align my truck. The only reasonable person was Tom the service manager. My tie rod was eventually replaced under my warranty. Customers should not have to deal with this type of service. I purchased a factory warranty and I expect my truck to stay in good working order. I should not have to argue with a service manager in order for my truck to be fixed under my factory warranty. I don't know if this is Chrysler or the dealer but I will take my business elsewhere to find out. More

Missing and broken detail Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the wi Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the windshield, dash and visors were not clean. It was as though we were asking them to do something not included in a car detail. A few days later when it snowed, we could not find the window scrapers! We brought it to their attention at which point they quickly returned our two scrappers. But... they were not ours! 2 weeks later we are still waiting to get our scrappers back as promised by the staff. To top it all off, while searching for the window scrapers, we found the parts that the detail staff broke off during the detail. They conveniently hide them in one of the storage cubbies. Johnson Auto Plaza staff graciously offered to order and install the broken parts. 1 weeks later we are still waiting for the parts to arrive. More

Rude and unprofessional sales staff I have been thinking to purchase a muscle car for months , and we decided to go this dealer since we had done previous business by taking our vehicles I have been thinking to purchase a muscle car for months , and we decided to go this dealer since we had done previous business by taking our vehicles for service. First time on the Dodge side, we couldn't find available parking for customers. Walked in and we were not acknowledge for a while, finally this person approached us to ask if we need it help, without even introducing himself. We told him that we wanted to test drive the Challenger, his response was " what car do you drive ?" that was a question that I never had before done by a dealer, and we had purchased several brand new cars. I told him that does not matter. He responded " Oh you want to do a Joy ride ?, we didn't think any of it, and we said "sure". Then he said that they "don't do joy rides", We paused for his statement of a "joy ride". We restated that wanted to test drive the car and see the different options available on my budget. He went on to scold us about "joy rides" and that they do not do them. We left very upset , and decided to call the Dealer Manager, because I've never been told that by a dealer before. So the Manager said that they avoid to do test drives because they can't sell a car with too many miles. I'm not sure how you can wisely buy a car without test driving it nor does anyone buy every car they test drive. My thought was what Dodge Brand would said about his statement, this dealer chooses money over building a relationship with his customers over few bucks. Ownership should then allocate few cars for test drives if they are so concern about it, they don't care about the business, just the money that they can get from it. They lost my business and anyone else that i can tell about me experience.. More