Jones Bel Air Subaru

William " Trei" was my sales consultant and he was absolutely amazing. I was very pleased with the entire purchasing process from start to finish. I am a former car sales consultant so I kind of know absolutely amazing. I was very pleased with the entire purchasing process from start to finish. I am a former car sales consultant so I kind of know how the process goes and I wasn't looking forward to the process of haggling and negotiating but I was all prepared to do so. Shockingly, Trei came to me with a great price right from the start and a great trade in value on my current vehicle as well. I was never lowballed in any point of the buying process and thought the original deal they worked up was very fair for both sides. This is my first Subaru and my first purchase with Jones. I am extremely impressed with my new Ascent. I simply love it. Thank you to everyone involved in my sale. I believe that I am a Subaru owner for life now and I will absolutely buy everyone from this dealership! I am hoping that the service department is equally good as the sales department. Definitely look past the 2 one star reviews to the right. One has nothing to do with the dealership itself, it is an MVA issue and the other is common practice through all dealerships. More

Jennifer DelVeccio was recommended by my college roommate who bought a Forrester last year. She has answered my questions including financing that I am trying to put together. She will get the sale when the who bought a Forrester last year. She has answered my questions including financing that I am trying to put together. She will get the sale when the time comes even if interest rates are beyond her control. I think I saw her on TV and it's nice to match a face with her voice on the phone. More

Bought a new Crosstrek here yesterday. Easy and quick process, and great support from Jennifer while I was waiting for the vehicle to arrive on lot. John and Bob were great to work with du Easy and quick process, and great support from Jennifer while I was waiting for the vehicle to arrive on lot. John and Bob were great to work with during the purchase process. More

I purchased a vehicle on December 30th, 2021 from this location. We have Permanent Disabled Veteran tags from our previous vehicle, which we sold prior to coming to this location and purchasing our new ve location. We have Permanent Disabled Veteran tags from our previous vehicle, which we sold prior to coming to this location and purchasing our new vehicle. At the time of purchase, the individual processing everything (Mary I believe) asked about our tags and asked if we cancelled our previous vehicle insurance. We advised her that we did cancel the sold vehicle’s insurance and she said that it would be fine and issued us a 60-day Temporary Registration Permit (not temporary tags) to be used in conjunction with our previous tags. After about 30 days we received a violation in the mail from the Maryland Vehicle Administration stating we did not have insurance on our previous vehicle, which was sold. We contacted this Subaru in reference to the issue and they researched it and said that it should be fine and to disregard the violation because our tag transfer hadn’t gone through yet. About a week later we received mail from this Subaru with a check for the registration amount stating the MVA would not process our transfer because we had an active violation on our registration. Now our tags that were supposed to be transferred are suspended and we don’t have any temporary tags to drive our newly purchased vehicle. All of this because we should have been issued temporary tags at the time of purchase and turned in our previous tags due to since our insurance on our previous vehicle being cancelled. Or we should have been advised to maintain insurance on our sold vehicle until after the tag transfer was completed, neither of which happened. I called on today’s date and spoke with April who said there was nothing she could do after asking if we received the mail containing the check for our registration. I explained to her why we had to violation (their error) and that they told us it wouldn’t be an issue. I highly recommend you avoid this dealership and any other Jones dealership for that matter as they do not care about you after you have made your purchase. More

Dealer required full payment to purchase a new car and would not guarantee a delivery date or allow you to cancel it if the car took too long to get in. Stated that all dealerships were doing this due to would not guarantee a delivery date or allow you to cancel it if the car took too long to get in. Stated that all dealerships were doing this due to demand. Absolutely false. My daughter was able to put a $500 deposit and be guaranteed a new car in just a few weeks with another dealership. Beware of their sales tactics. More

Jones Subaru service Department has always been a pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, and you feel it. More

Excellent communication on all aspects of sale. Great one on one with salesman Trai and finance team. Big thanks to all involved in the process. on one with salesman Trai and finance team. Big thanks to all involved in the process. More