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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.6
1,160 Reviews
Call Service Center (513) 385-1800

1,160 Reviews of Joseph Toyota of Cincinnati - Service Center

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September 20, 2021

This 2011 Prius has always had Toyota dealership maintenance. This time Joseph Toyotas solved the brake noise and called my attention to many small lights that had never been replaced More

by CINCYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your good news! We enjoyed working with you to resolve the Prius's brake noise. Your satisfaction is our aim. Your Joseph Toyota Service Team extends their gratitude for this great feedback.

Helpful
September 20, 2021

Fast and friendly service. Gave me a heads up on future service needs. Thank you. More

by ROSELLE.KRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate knowing some of the things you value about the service we provided. Thank you for choosing Joseph Toyota of Cincinnati for your automotive needs. We look forward to seeing you again!

Helpful
September 19, 2021

Always good dealings with Joseph Toyota. Feel they care about keeping the custoner ahead of mechanical issues. More

by PEGGYSUE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
September 18, 2021

I have always felt comfortable taking my van to Joseph Toyota. Fortunately I have not needed any serious repairs, but if I did this is where I would go. More

by MAWDOGMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

Helpful
September 18, 2021

Service was thorough and quick. The service attendant that greeted me was not mean but not friendly either. More

by PABLOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
September 17, 2021

The service techs are very professional and informative. The service appointment was scheduled and delivered right on time. More

by KEITH51JOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Joseph Toyota of Cincinnati responded

Thanks so much for your straight-forward review, Keith. We're glad to know that you had a great service experience and your Joseph Toyota Service Team met your expectations. We appreciate your business and the recommendation. Have a wonderful weekend!

Helpful
September 17, 2021

Made appointment via phone for 10:30AM on 9/16/21 advance for oil change only. My car wasn’t ready until 12:56 PM. 2 hrs 26 minutes is terrible service. What’s the value in making an appointment at Joseph To More

by ELDERFAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for bringing this issue to our attention and for speaking with us about it. We sincerely apologize for the inconvenience and lack of communication you had to experience. We empathize with you and are in the process of working toward a solution. Thank you for your patience and understanding. Your Joseph Toyota Service Team

Helpful
September 14, 2021

Wonderful device dropped my truck off and got it back next day. Kyle kept in contact with me to let me know what was going on More

by Jeannette Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
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Sep 14, 2021 -

Joseph Toyota of Cincinnati responded

Jeannette, many thanks for letting us know about your wonderful experience! Kyle and your entire Service Team extend their gratitude to you for acknowledging the customer-first service they provided. It was our pleasure to serve you.

Helpful
September 12, 2021

As soon as I get there i am always greeted with a positive attitude from the person I last saw when in . I am always treated great. More

by WLHEINES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and our team looks forward to serving you again soon!

Helpful
September 11, 2021

Andersen our service Technician was great and kept us informed about conditions with our Avalon. He worked well with keeping us informed with the status as well More

by CIVILCOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andersen 5 stars
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Sep 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad our team provided you with great customer service, and we hope to see you again!

Helpful
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