Karen Radley Acura

Charles is a great Service Manager. He carefully explained in detail the services I was getting, keep me informed throughout the service, and again explained the bill to me. I really ap He carefully explained in detail the services I was getting, keep me informed throughout the service, and again explained the bill to me. I really appreciated his attention to detail! More

Excellent service! Melvyn is awesome. Definitely recommend him and this dealership for anyone needing a vehicle! Melvyn is awesome. Definitely recommend him and this dealership for anyone needing a vehicle! More

Great customer service and friendly staff. The waiting area is clean and they provide free coffee and water. Highly recommended. The waiting area is clean and they provide free coffee and water. Highly recommended. More

We have purchase five Acuras from this dealer, out daughter has bought two more. I think that says it all. daughter has bought two more. I think that says it all. More

Derek and Charles answered all my Questions. 5 stars . ⭐⭐⭐ ⭐⭐ Excellent Service . I am completely Satisfied. 5 stars . ⭐⭐⭐ ⭐⭐ Excellent Service . I am completely Satisfied. More

I was excited to start this relationship with Karen Radley Acura, The sale went smooth. I leased a brand new 23 RDX, but once I got the car home I realized I had a problem Immediately my passenger wind Radley Acura, The sale went smooth. I leased a brand new 23 RDX, but once I got the car home I realized I had a problem Immediately my passenger window would not roll down, took it in and the issue was resolved with ordering a part and the car in service for 6 days. Then less than 3 weeks later I started having a variety of check engine notifications that would come on and off. I took it into the service and it was advised that it could be the placement of my EZ-pass so we adjusted that, a week later back on took the car back to service they kept it another 5 days tested it drove it but could not find an issue. A week later notifications were back. I took it back to service and they finally identified the issue had to order another part and can in service 5 more days. So 2 new parts needed for a brand new vehicle is not normal and I am aware that this is not services fault but I did not even get an apology for the amount of inconvenience and multiple trips I needed to make to service in a 2 month period. I escalated my concerns to the sales director to give the dealership to make things right but received no response. I am disappointed because I have been a customer of Honda/ Acura for a long time and never experienced issues like this. I don't know what the QA process is and I get that this may be a one off but I would have at the very least appreciated and apology. More

The management and service took care of my needs with professionalism speed efficiency, and courtesy. Thank you. professionalism speed efficiency, and courtesy. Thank you. More

I have nothing but good service working with this dealership's service department. There was a delay in getting the work done due to having a part delivered, but the dealership gave me a new courtes dealership's service department. There was a delay in getting the work done due to having a part delivered, but the dealership gave me a new courtesy car to drive while waiting for the part. More

Wonderful service! !! They always take the time to explain what needs to be done and why! Very courteous! !! They always take the time to explain what needs to be done and why! Very courteous! More

My experience with Cesar and the dealership was very positive. I've dealt with this dealership for many years. positive. I've dealt with this dealership for many years. More