Karl Knauz BMW

I paid $2,800 for issue that they were not able to figure out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. I said that they should not charge me but they said I authorized them to solve things that they diagnosed wrong. I think Knauz should stand behind their work. If they don't fix something then I should not have to pay. More

Best service department ever! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!!!! More

Rolly was fantastic to work with I love my new car. He helped select the red interior He is a 10 in every way He helped select the red interior He is a 10 in every way More

Our experience with purchasing a new X5 50e at Karl Knauz BMW was exceptional. Our client advisor, Rolly Davidson took the time to explain the features and answered all our questions, insuring we ordered th BMW was exceptional. Our client advisor, Rolly Davidson took the time to explain the features and answered all our questions, insuring we ordered the exact car for our needs. The delivery was flawless and the staff took the time to explain the features and make sure we were comfortable with the operation. We are very pleased with this purchase and highly recommend Rolly for anyone considering a BMW. - Dave and Nancy More

Best purchasing experience I have had with a new car. In and out in under an hour. Salesperson and Finace had everything ready. Marek my salesgirl and Peter in Finance were on their "A" game. In and out in under an hour. Salesperson and Finace had everything ready. Marek my salesgirl and Peter in Finance were on their "A" game. More

Purchased a BMW from out of town. From arrival to out the door was less than 60 minutes including a thorough test drive and the one on one tutorial and setup by the BMW genius. Very o From arrival to out the door was less than 60 minutes including a thorough test drive and the one on one tutorial and setup by the BMW genius. Very organized and very professional. Went out of their way to ensure everything went smooth including after the sale follow up. Exactly as a luxury car dealership should be. I will be a repeat in the future even though I live several states away. More

Rolly was so easy and great to work with! His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only bu His expertise compares to no one. Toured the whole facility with me and explained every detail that goes into buying a car from Knauz. I will only buy my cars from Rolly going forward. I’m a customer for life. Thank you Rolly! More

This dealership is beyond amazing. From the friendly faces that greet you as soon as you walk in the door, to the unforgettable customer service, they couldn’t be better. Not to mentio From the friendly faces that greet you as soon as you walk in the door, to the unforgettable customer service, they couldn’t be better. Not to mention, the cars here are top of the line. More

I was undecided about getting a new X3 so decided to see if Howard Kraus was still with Knauz. I had dealt with Howard 5 yrs earlier and had a truly exceptional experience. I find the car purchase process if Howard Kraus was still with Knauz. I had dealt with Howard 5 yrs earlier and had a truly exceptional experience. I find the car purchase process daunting but Howard made it easy; he was unfailingly kind, patient and helpful. Turns out that Howard is still at Knauz and I'm getting a new X3!! More

Rolly Davidson offered us an outstanding service when we bought our first car at the Knauz BMW in Lake Bluff- IL. Rolly was very helpful answering all questions with patience and he didn’t pushed us and bought our first car at the Knauz BMW in Lake Bluff- IL. Rolly was very helpful answering all questions with patience and he didn’t pushed us and he made this experience buying our car very pleasant. Rolly is the best car expert that we encountered when we had to buy a car. I recommend him if you ever happen to buy a car at Karl Knauz BMW . The dealership experience was great as well. More