Karl Knauz BMW - Service Center

I paid $2,800 for issue that they were not able to figure out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. out what was happening and fix. I had acceleration issue in my x328d and they replaced 3 parts that were already working. So I am very dissatisfied. I said that they should not charge me but they said I authorized them to solve things that they diagnosed wrong. I think Knauz should stand behind their work. If they don't fix something then I should not have to pay. More

Best service department ever! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!! !!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!!!! More

I enjoy going there they greet ya with a smile,take care of you.:)o of you.:)o More

Have always had great service from Knauz. Shout-out to Service Advisor Jeremy Z for being helpful and great on follow-up! Service Advisor Jeremy Z for being helpful and great on follow-up! More

The personnel at Karl Knauz BMW are very kind & efficient; especially two people; Marak GRYC, my salesman & David Rolain, the service manager. I recently purchased a 330IXGT at Knauz BMW & after h efficient; especially two people; Marak GRYC, my salesman & David Rolain, the service manager. I recently purchased a 330IXGT at Knauz BMW & after having driven less than 10,000 miles I was told that I had to replace & then purchase two new replacement rear tires at a cost of $936.27. I was honestly shocked that I needed new tires after driving a little order one year after purchase. I thought it was outrageous so I talked to Mr. Gryc who, in turn, talked to Mr Rolain. After a wait of a few days I was told to bring the car in to service. I did so & two days later I was told that the rear tires had been replaced & the wheels realigned at no cost to me! I sincerely wish to than Mr. Rolain for helping me in this matter & to thank Mr. GRYC interceding for me. This was absolutely the right thing to do & I am extremely pleased with Knauz BMW & its personnel! Thank you SO MUCH! More

Jeremy is always great to work with, very helpful, answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks! answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks! More

Terrible customer service - poor communication and uncaring team members. Head of team never emailed me back when I complained. Great sales experience though. I would not but there again based on how uncaring team members. Head of team never emailed me back when I complained. Great sales experience though. I would not but there again based on how I was treated by team member. More

horrible car washing "service" I've stopped occasionally at Knauz to have my BMW washed since leasing the car 2 years ago. I have consistently been disappointed with the mediocre q I've stopped occasionally at Knauz to have my BMW washed since leasing the car 2 years ago. I have consistently been disappointed with the mediocre quality of the wash, the wait time, and once they even misplaced my key. On my most recent (and last) visit I was third in the car wash line. 40 minutes later, I checked to see if my vehicle was done and it had not yet been touched. I complained to a woman at the service desk but she had no response, no attempt at an apology. Definitely not the experience I expected when I leased a BMW! More

Jermey Z and Harsh V in service both always go up and beyond in providing an amazing experience and service at Knauz BMW. Highly recommend! beyond in providing an amazing experience and service at Knauz BMW. Highly recommend! More

Car purchase I just purchased a vehicle from this dealership. Everyone was very professional and kind. One of the best experiences I have had purchasing a car thro I just purchased a vehicle from this dealership. Everyone was very professional and kind. One of the best experiences I have had purchasing a car through a dealership. More