Southtowne Mitsubishi

We bought a 2-year-old car last september. Typical of a car dealership, after we were out the door and they had their money, they wouldn’t help us with a dent we discovered on the back of the Typical of a car dealership, after we were out the door and they had their money, they wouldn’t help us with a dent we discovered on the back of the car. I know it’s on us because we didn’t discover it before we bought the car. It did actually show it on the advertisment. I took it back to them and they wouldn’t help even a little, with the $2000 repair. I also realize that they didn’t do what they agreed to do. In our deal I asked for a full tank of gas as it was nearly empty. When we took the delivery of the car, they filled it to a little over half a tank. A few days ago, I got to thinking about their lack of service and thought that since the car didn’t have a sticker showing when the oil needed changing, I would be pro-active and get the oil changed to be on the safe side. When I took it to my preferred place to get serviced, they told me that the oil was dirty, low and badly needed changing. I asked them to put premium oil in and with all the services they quoted me a price of $174.00. The license plate holders that had their name on them are not on my car because I wouldn’t want to advertise them in any way. Even though they have many cars on their lot, new and used, I think they would want to insure they were in good condition to make buyers happy...including servicing so that the new owners wouldn't get any surprises. They were our best friends until we signed the paper work including the "as is" disclaimer. I admit that we are old and probably a little inexperienced at dealing with people of this caliber. Just saying buyer beware! More

I am happy with the sales process. However, disappointed with the payoff on my trade. The were late in paying off my automobile. It was two weeks after the purchase and therefore it However, disappointed with the payoff on my trade. The were late in paying off my automobile. It was two weeks after the purchase and therefore it went over my next payment date and thus it was showing on my credit that I was late on my payment. I have a credit rating over 800 and have not had a late payment in the last 2o years on any of my bills. Be sure to verify when they will be paying off your trade so that you avoid having an issue with getting a late payment on your credit report, More

The service department was outstanding. I had an unusual problem with my 2024 Eclipse Cross. All the guys worked together. John & Jordan were great. Turned out Adam was the genius tech guy! I had an unusual problem with my 2024 Eclipse Cross. All the guys worked together. John & Jordan were great. Turned out Adam was the genius tech guy!! I left a very happy new car owner. Recommend these guys for sure. More

My first time ever submitting a review for any business much less a dealership, however I feel like in these times people that are looking to make a new or used car purchase would save time and money going much less a dealership, however I feel like in these times people that are looking to make a new or used car purchase would save time and money going to South Towne Mitsubishi first. CJ and Pace were so professional and most importantly knew exactly what I was looking for, I will definitely be a return customer. May take a few years because I have a newer and much nicer vehicle than the one I was looking at based on the 3 year 36,000 mile bumper to bumper warranty that was literally pennies on the dollar thanks to Mason negotiating (with out my knowledge) for a lower cost! My new/used certified Range Rover is so nice. I wish South Towne Mitsubishi was around years ago when I was being low balled on my trade in's and taken advantage of by other dealers over the years. Nice to finally see a dealership that works on ethical principals where the buyer does not end up with buyers remorse. Very nice job!! More

Spencer Prestwich helped me for about 5 1/2 hours. At the end of the day, he arranged for me to meet another dealer. Who does that? Someone with the customers best interest at heart. Someone who's wor At the end of the day, he arranged for me to meet another dealer. Who does that? Someone with the customers best interest at heart. Someone who's word means something. Thank-you Spencer, you are awesome. Kathy Johnston More

We bought a beautiful car with the new buyer program. Jessie and Kelcey were very helpful getting this to work for us. We had zero credit and got great advice from their finance person to improve our cre Jessie and Kelcey were very helpful getting this to work for us. We had zero credit and got great advice from their finance person to improve our credit score. Thank you!! More

I worked with Mo. He was awesome. I went in with a bad financial situation but between him and the owner I got a great car with low miles. I was in and out in less tha He was awesome. I went in with a bad financial situation but between him and the owner I got a great car with low miles. I was in and out in less than 3 hours. Thanks again Mo, you're a stud. More

Willard and Pace were fantastic to work with to determine what car would fit my needs. I loved that they asked me what my preferences were and they were able to set me up with my first Mitsubishi. After test what car would fit my needs. I loved that they asked me what my preferences were and they were able to set me up with my first Mitsubishi. After test driving my car I didn't want to do any more looking. Everything went smoothly and I appreciated all they did to get me in and out in a reasonable time. Thank you for your input and getting me into the car that fit my current needs. More

Dave Jr. and Jeisson were AMAZING in my first vehicle finance purchase. Not only was their communication skills wonderful but they actively listened to what I needed and wanted in a vehicle, and continua finance purchase. Not only was their communication skills wonderful but they actively listened to what I needed and wanted in a vehicle, and continually worked with me and my lenders until I found my dream car. The car purchasing experience was a very stressful one for me, as in I spent over a month researching vehicles and visiting several dealerships within 100 miles of my home. After they found a vehicle that met my specifications they stayed late so I was able to test drive the vehicle and finance it in the same day, unfortunately the first vehicle did fall through due to my financing qualifications and neither Dave nor Jeisson missed a beat, they continued to work tirelessly until they found a vehicle that would not only work for what I needed but exceeded my expectations whit my vehicle purchase. I highly advise any person looking to purchase or finance a vehicle seeks out this dealership, but in particular Jeisson as the sales associate and Dave Jr. as the financing officer. These two are a dynamic duo!! if I could give 10 stars to each of them I would!! More

John Glover made the new car purchase experience pleasant by being informative and helpful. I would highly recommend this dealership.Thank You Harrison Mitsubishi Southtowne by being informative and helpful. I would highly recommend this dealership.Thank You Harrison Mitsubishi Southtowne More