Keeler BMW

Terrible experience. All my neighbors with BMWs refuse to go here as well. Sales Manager has no idea what he is doing. BMW corporate should be embarrassed by this deal All my neighbors with BMWs refuse to go here as well. Sales Manager has no idea what he is doing. BMW corporate should be embarrassed by this dealer. More

I dropped off my 3 series for near closing time for the dealership as it was making an unusual noise. A sales person asked if I needed assistance when I walked in. Ronnie directed me to the drop box and to dealership as it was making an unusual noise. A sales person asked if I needed assistance when I walked in. Ronnie directed me to the drop box and told me where to park. When I returned back to the warm showroom to book and wait for an UBER, I mentioned how expensive it was going to be. Ronnie offered to drop me off on his way home! Since I live quite a distance North of Latham, he really saved me a lot of time and money. I can't thank him enough for helping me. The best customer service I have had from any business. More

Vehicle is currently in production August 11th, have to see how long it takes, shipping, & final process with dealership. Keep hounding me about BMW financing, which I’ve told them a million times I have m see how long it takes, shipping, & final process with dealership. Keep hounding me about BMW financing, which I’ve told them a million times I have my OWN finance. Also have to see how the delivery of vehicle is, their service etc to really give an honest opinion/rating More

I but 2 X3 BMW in June 2022 from Keeler BMW and my fifth BMW overall.my sales person was Phil Jordan for more than three years, who is always helpful. he returning all my phone calls and get me all informat BMW overall.my sales person was Phil Jordan for more than three years, who is always helpful. he returning all my phone calls and get me all information I need about the vehicle. great job and highly recommended Keeler BMW. More

Recently got my 2018 BMWx1. My sales person was Dustin. He has been there for a long time and is knowledgeable and he will get you in a perfect car. Please feel free to contac My sales person was Dustin. He has been there for a long time and is knowledgeable and he will get you in a perfect car. Please feel free to contact him. Dustin Jewett Client Advisor Keeler BMW 1111 Troy-Schenectady NY 12110 518-724-1015 Ext: 327 More

Augie is great . Thank you for helping us all the way . We highly recommend him . Thank you for helping us all the way . We highly recommend him . More

Going to buy $70k, BMW X5 from Keeler. They offered $22k for a $31k book value Audi. New Countey Lexus gave us $30k trade for our Audi, we purchased a 2022 Lexus RX450 hybrid there. Keeler is insulting. for a $31k book value Audi. New Countey Lexus gave us $30k trade for our Audi, we purchased a 2022 Lexus RX450 hybrid there. Keeler is insulting. More

This place is horrendous. We tried to buy an X7 here and had to constantly follow-up with the sale person. After buying an X7 elsewhere, we now need to take our car to Keeler for service and this place is had to constantly follow-up with the sale person. After buying an X7 elsewhere, we now need to take our car to Keeler for service and this place is a joke. It took over 3 weeks to get an appointment for an oil change. We were then told it would be 1 1/2 hours until the oil change was done. My wife is now sitting in their broken down and dirty service area with three kids for nearly 3 hours and they're saying the car is "almost ready". More

November 9, 2020 my wife and I purchased a 2021 228X November 9, 2020 my wife and I purchased a 2021 228X drive we had to return the vehicle the next day because my wife was allergic to the materials th November 9, 2020 my wife and I purchased a 2021 228X drive we had to return the vehicle the next day because my wife was allergic to the materials the vehicle was made from. We returned it the next day on November 10, 2020. We did put 2,700.00 down on the vehicle went we bought it. The dealership did go to great lengths to get another vehicle but the same thing has happened and we could not take this vehicle as well. On Keeler.com's web site it clearly has stated "IF FOR ANY REASON YOU ARE NOT SATIFIED WE WILL TAKE THE VEHICLE BACK". That statement has been taken down as well since all this has happened but we have a copy of this, it was on the main web page. Joe was our sales person and there was other management involved, we have requested our 2,700.00 back multiple times and have been told by them they are not giving it back and to go pound sand pretty much. Since then we have retained an attorney, our attorney has told us what they are doing is against federal and State law. They have ignored him and now we will be letting the courts decide. I would like to say that it's not the money but the point. Why write "IF FOR ANY REASON YOU CAN RETURN WITHIN 5 DAYS AND NOT HONOR ? This was the worse dealership I have ever dealt with I have bought many high end vehicles in my life. I do not recommend them to anyone. I want them to know this is not over ! More

Was looking to get out of my lease early and lower my car payment by purchasing a certified used. Dustin was great to work with - super helpful, and made the process quick and painless. I wasn't super fond o payment by purchasing a certified used. Dustin was great to work with - super helpful, and made the process quick and painless. I wasn't super fond of the pushiness of the various warranties/add on packages when I was signing the papers to take the car home. I definitely got some anxiety over that. But all in all a quick pleasant process. More