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Kelly Ford
Beverly, MA
514 Reviews
Welcome to Kelly Ford!
We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly.
Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 514 reviews
December 13, 2023
If I could rate 0/5 stars I would. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. Kelly Ford is NOT the place to go. Ian was extremely rude and disrespectful when I was trying to get a better understand of the issue with my vehicle. My appointment was made a month in advance, work on my car did not begin until an estimated 3 days after my appointment. I asked for further details as to why the repair took longer than my warranty allowed and Ian told me I don’t get that information only the day I dropped it off and picked it up. Ian was extremely sarcastic and told me “that’s the real world time.” I asked Ian twice to show me where on my vehicle the blockage was that was causing rain water to drip all over my feet and head while I’m driving, he refused to come out to my vehicle both times and proceeded to “explain” using much terminology he knew I did not understand. I am disgusted by the way I was spoken to and the responses my father had to go out of his way to get. I would contact the shop Manager ‘Kasey’ but my receipt lists ‘Michael’ as the shop manager. So I guess there’s no clear understanding of who is in charge. They also removed all my Bluetooth settings, assuming to plug in their own phones for who knows what reason, and yes, I also OVERPAID. More
by Victoria
Employees Worked With
Helpful November 21, 2023
Poor communication. Honesty lacking . Appointment time not kept.obviously short handed. Two weeks time for return of vehicle. Honesty lacking . Appointment time not kept.obviously short handed. Two weeks time for return of vehicle. More
by Nelson
Employees Worked With
October 24, 2023
I recently purchased a 2023 Ford explorer limited from Kelly Ford. Over all the experience was easy and laid back. My salesman Fernando was above reproach. His knowledge of the product was exceptional. Kelly Ford. Over all the experience was easy and laid back. My salesman Fernando was above reproach. His knowledge of the product was exceptional. The sales manager Mohammed, gave me an amazing deal on my trade, took care of all the administrative paperwork and provided a very professional experience. From start to finish the entire process took less than 2 hours. I say that because I came in at 7pm when the banks were closed. The next morning I was called at 8:15am to some sign and by 9am I drove off in my new SUV. Amanda who is the internet sales manager handled my call had me in the showroom and greeted me with a huge smile. Very professional. All on all, I was and am very pleased with the entire process More
by Dan Knowlton
October 16, 2023
Treated poorly, never heard back from a coward service manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say i manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say it own it do it. 7th Ford and LAST !! More
by Alltree.service
September 21, 2023
Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. the techs were awesome. Caitlin was very helpful when I got there. More
by portaginny33
Employees Worked With
Other Employees :
Mohamed Zizi, Sarah Britt, Michael Myette, Caitlin Snow
September 11, 2023
I called Kelly Ford for a safety recall in August 2023, I made an apt for Sept 8th, 2023 and gave my VIN number as they needed that to order the recall part. I dropped the truck Thursday evening Sept 7th, 2 made an apt for Sept 8th, 2023 and gave my VIN number as they needed that to order the recall part. I dropped the truck Thursday evening Sept 7th, 2023 and I was told that it was a 1-3 hour recall fix. I then called Friday afternoon to see when I could pick up my truck and was told that they needed to order a part and it would be in for Sat and the truck would be done Monday morning. I asked for a call when it was done. I called at lunch time Monday and left a message and no one called me back. I called again later the same afternoon and I was told that they needed to order another part. They claimed that they called me, but I, like most people in 2023, carry my phone with me all day and night and no one ever called me. This service department is poorly run and has poor customer service. A very unsatisfied former customer. More
by drpavlo
Employees Worked With
Michael Myette
August 25, 2023
I had a big issue with my 2016 Ford Edge. My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the shop for almost a month and a half as they needed to wait for the engine to come in. Caitlin kept me up to date on what was happening. We would speak every few days for an update. Caitlin was so helpful and I sincerely appreciate everything she did to assist with the situation. From the appraisers to keeping up with when the engine would arrive, she was on top of the ball. Thank you Caitlin, Kelly Ford is lucky to have you! More
by asland321
August 18, 2023
I need to revise my earlier post. The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be e The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be electrical, so i will have to return in a week for yet another apointment. Everyone at Kelly's seems to be committed to resolving the problem. I may post again after my next appointment More
by tward64
Employees Worked With
Michael Myette
August 08, 2023
I had a great experience working with Dave labrecque no pressure very professional thanks again Dave pressure very professional thanks again Dave More
by Jpmcnulty77
Employees Worked With
