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223 Reviews of Kelly Ford - Service Center
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October 16, 2023
Treated poorly, never heard back from a coward service manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say i manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say it own it do it. 7th Ford and LAST !! More
by Alltree.service
Helpful September 21, 2023
Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. the techs were awesome. Caitlin was very helpful when I got there. More
by portaginny33
Employees Worked With
Other Employees :
Mohamed Zizi, Sarah Britt, Michael Myette, Caitlin Snow
September 11, 2023
I called Kelly Ford for a safety recall in August 2023, I made an apt for Sept 8th, 2023 and gave my VIN number as they needed that to order the recall part. I dropped the truck Thursday evening Sept 7th, 2 made an apt for Sept 8th, 2023 and gave my VIN number as they needed that to order the recall part. I dropped the truck Thursday evening Sept 7th, 2023 and I was told that it was a 1-3 hour recall fix. I then called Friday afternoon to see when I could pick up my truck and was told that they needed to order a part and it would be in for Sat and the truck would be done Monday morning. I asked for a call when it was done. I called at lunch time Monday and left a message and no one called me back. I called again later the same afternoon and I was told that they needed to order another part. They claimed that they called me, but I, like most people in 2023, carry my phone with me all day and night and no one ever called me. This service department is poorly run and has poor customer service. A very unsatisfied former customer. More
by drpavlo
Employees Worked With
Michael Myette
August 25, 2023
I had a big issue with my 2016 Ford Edge. My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the shop for almost a month and a half as they needed to wait for the engine to come in. Caitlin kept me up to date on what was happening. We would speak every few days for an update. Caitlin was so helpful and I sincerely appreciate everything she did to assist with the situation. From the appraisers to keeping up with when the engine would arrive, she was on top of the ball. Thank you Caitlin, Kelly Ford is lucky to have you! More
by asland321
August 18, 2023
I need to revise my earlier post. The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be e The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be electrical, so i will have to return in a week for yet another apointment. Everyone at Kelly's seems to be committed to resolving the problem. I may post again after my next appointment More
by tward64
Employees Worked With
Michael Myette
June 08, 2023
Adam is the nicest person to work with! He is so down to earth and caring. He explained everything thoroughly with filing a warranty claim and was extremely friendly throughout out the pro He is so down to earth and caring. He explained everything thoroughly with filing a warranty claim and was extremely friendly throughout out the process! I could not be more grateful to work with someone like him! Thank you Adam! More
by dangelo27
Employees Worked With
May 31, 2023
Caitlin rocked (and Mike), they communicated well, responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. More
by moccan111
