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446 Reviews of Kelly Ford - Service Center
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Helpful April 11, 2024
Although it always seems that when I go in for an oil change and tire rotation I end up with much more. Between Ford reccomemded services the Kelly Service Advisor explains in layman terms the necessity change and tire rotation I end up with much more. Between Ford reccomemded services the Kelly Service Advisor explains in layman terms the necessity of the services offered and the service technician performs those services well. More
by joescarpa1
Employees Worked With
March 05, 2024
Everyone was willing to help with any problems we had. We’ll go back there anytime I need service. We’ll go back there anytime I need service. More
by Strikerb
Employees Worked With
March 04, 2024
Kelly Ford does a good job! Nothing can beat our Sioux Falls Ford with their washing and vacuuming the cars. We asked but didn’t get that done however we will come back again Nothing can beat our Sioux Falls Ford with their washing and vacuuming the cars. We asked but didn’t get that done however we will come back again! More
by Atfurby45
Employees Worked With
Do not remember they all did a job just listening while waiting!!!!
February 29, 2024
I’m. Very pleased with the professionalism that was shown by the service personnel. I. Will definitely recommend those that ask about Kelly Ford to your Very pleased with the professionalism that was shown by the service personnel. I. Will definitely recommend those that ask about Kelly Ford to your dealership. Keep up the great work that you are. More
by Wellsjoshua
Employees Worked With
February 20, 2024
I’ll keep this to the point and just the facts in my opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the battery”. I did that. Still had the problem. Brought in the truck - that very day just befor 2pm- to Kelly Ford. They “claimed” an impact caused the sensor to break. But no one knew when or where the impact happened (including myself) and the front bumper to the average person showed no signs of any damage. I was treated aggressively by Steve Roth who said, and I quote, after 2 minutes trying to figure out how this happened: “take your keys, I’m done with this, get out of here.” A mostly civil 30-40 minute debate (no insults other than Pete trying to get me irritated by claiming i called him a liar; i did not) in the parking lot occurred between myself and 4 employees; Jeremy Collin’s, their tech Pete ( i think thats his name) , steve Roth, and Raphael Martinez. It wasn’t the issue of the sensor being broken; we were all in agreement it was broken. It was the rude , unprofessional, and aggressive nature of the tone and attitude and unwillingness to help in a real way that inspired this accurate review. Keep in mind; we had no way of knowing if this did or did not happen under their supervision. Mr Collin’s said he would pay 50% of the repair but by this time I had lost all faith and trust. Meaning, they could claim anything. At $194/hour they claimed it could be anywhere from $730 to $1400 to repair. Moreover, Mr Collin’s, claimed the property has cameras but they do have “blind spots” so he had no idea at this time whether or not the “impact” had happened under Kelly Ford care. Reviewing my dash cam I saw how fast their drivers take your care into a crowded garage. After doing a deep dive I see I’m not alone in my discovery that Kelly Ford service is losing business because of the unprofessional demeanor and excessive fees they charge customers. More
by Warning
Employees Worked With
