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Kelly Nissan of Woburn
Woburn, MA
949 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for.
Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience.
We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 949 reviews
January 17, 2024
I go to this dealership again and again because of their great customer service. Service advisor Jesus Alvarez is so friendly and very accommodating every time. great customer service. Service advisor Jesus Alvarez is so friendly and very accommodating every time. More
by danteperinal
Employees Worked With
Helpful January 16, 2024
I dropped my car late afternoon for an appointment the next day … they called just before closing and told me the car would be ready the next morning… everything was in good shape and helped with the coup next day … they called just before closing and told me the car would be ready the next morning… everything was in good shape and helped with the coupon that matched best for my best savings!! Well done. Thank you More
by Kmalbert65
Employees Worked With
January 07, 2024
Had looked into a '21 Altima I was really interested in at this property and when I walked in Jomar was quick to greet me and establish what I was looking for. At each point of the process I felt he was an at this property and when I walked in Jomar was quick to greet me and establish what I was looking for. At each point of the process I felt he was an excellent representative of Kelly Woburn and made the whole thing seem less "car salesman" like and more a person just trying to help get me what I wanted/needed. At no point did it seem like he was more concerned with a commission or putting me in a position that wasn't to my benefit. I would work with Jomar again without question and hope other people are able to get the same great experience. More
by jtowlev1@gmail.com
December 20, 2023
I work in Customer Service / Experience for a living and my experience at Kelly Nissan was excellent. Immaculate showroom and customer waiting area, helpful and friendly service and sales staff were the dif my experience at Kelly Nissan was excellent. Immaculate showroom and customer waiting area, helpful and friendly service and sales staff were the differentiators. My Sales Consultant, Joe Gulino was phenomenal as were his customer service skills and follow up. At all times I felt like he was my advocate and truly had my best interests in mind. As far as the financial aspects of the deal are concerned, Jim Richards was also very helpful, courteous and just an overall nice and pleasant person. Well done, Kelly Nissan. Keep it up and you will have a customer for life! More
by nisaltguy
December 13, 2023
Jesus in service and Jim the auto tech were very professional in evaluating and servicing my car professional in evaluating and servicing my car More
by Racaruso
December 03, 2023
Great team. Fantastic service. Phi Phi was very efficient, thorough and always take care of my car. Thank you to the entire Kelly Nissan of Woburn team! Fantastic service. Phi Phi was very efficient, thorough and always take care of my car. Thank you to the entire Kelly Nissan of Woburn team! More
by Yilong
November 27, 2023
The service dept at Kelly Nissan is great! Provides professional, courteous, and fast service! Thank you! Provides professional, courteous, and fast service! Thank you! More
by FLGuy
November 16, 2023
I would highly recommend Kelly Nissan to all of my friends and family. Briana in service does a terrific job, she gets you in fast and gets its right. Thanks Joe friends and family. Briana in service does a terrific job, she gets you in fast and gets its right. Thanks Joe More
by Joe
Employees Worked With
November 15, 2023
Service was very good and the mechanic was very good because he pointed out that I was missing a couple of clamps on my exhaust system because he pointed out that I was missing a couple of clamps on my exhaust system More
by Wes
Employees Worked With
November 09, 2023
To Nissan Customer Service, I purchased a Nissan Rogue Sport on 8/15/2022 from Kelly Nissan of Woburn, complete with bumper-to-bumper insurance coverage. It has been slightly over a year since I acquired Sport on 8/15/2022 from Kelly Nissan of Woburn, complete with bumper-to-bumper insurance coverage. It has been slightly over a year since I acquired the vehicle. On 1/23/23, I brought my car in for its very first oil change, during which issues came to light. After approximately 15 minutes of driving, the brake warning light would illuminate, only to disappear shortly thereafter. I asked the mechanic to investigate the cause, but they couldn't identify any issues. Since then, the warning light has become even more frequent. Then, on 6/6/2023, Nissan contacted me to bring the car in because they had identified the issue. They stated that OEM Nissan parts needed to be replaced. I followed their recommendation, yet the issue persists. On 7/31/2023, I brought the car in once more, and it was returned on 8/2/2023. The brake light issue was fixed, but I encountered two new problems: the driver dashboard screen no longer displayed the total miles and current speed (speedometer). Subsequently, on 8/23/2023, I brought the car back in for repairs, and I was informed that the issue had been resolved. The technician and cashier assured me that everything was in order, and I paid the inspection fee. However, on 8/24/2023, when I brought the car in for inspection, it failed. I was not informed of this failure. On 9/24/2023, my husband noticed the "R" sticker on the car window inspection's sticker and inquired about it, only to discover that the car had failed inspection, and no one had informed me. On 9/25/2023, I returned to the dealership, expressing my lack of interest in keeping the car and requesting a refund. The dealer directed me to contact Nissan Consumer Affairs directly, resulting in case #49737643. I was informed that the resolution would be provided within 10 days, but as of now, the case remains unresolved. During this time, I have been using the car for work, despite my concerns about its failed inspection. I have contacted the dealer, requesting to leave my car with them and obtain a temporary replacement. The technician promised to call me back, but the dealer has not followed up. Upon reviewing the inspection letter, I realized that the car must be fixed within 60 days from 8/23/2023, with the deadline being 9/23/2023. Unfortunately, my case has made no progress during this time. Today I received a phone call from Nissan Consumer Affairs and they said that they have nothing to do with my car and that I have to directly deal with the dealership. More
by Van Le
Employees Worked With
