I DO NOT recommend this this place for repairs.
I took my car in for repairs to the front end and I was informed that it would be ready the same day. Two days later my car is ready and I pick it.
As I was driving the car out of the service center, I noticed that my steering wheel is no longer center aligned. As I got on the road and started driving home, I noticed that my car is now pulling to the left while driving.
I immediately called back and I let them know about the alignment. I asked the service rep if they had performed a front end alignment after they replaced the front end suspension parts. The service rep did not know for sure and he was going to call me back right away to let me know.
Five days later and still no response from the service rep about the front end alignment. On the 6th day of no response, I sent an email to the service center and I get a call back the next day stating that they would complete the alignment. Finally they are going to perform the front end alignment that was supposed to be done at the time of repair.
Today, I drop off my car at the service center for the alignment. Three hours later I get a call that the car has been repaired and is ready for pick up.
All is well until I get my car back and I noticed a big crack on my front windshield on the passenger side.
I talked with Robert the service manager about the damage and he said that they were not responsible for the crack on my windshield and that they were not going to pay for it. In his opinion, he felt that they were not at fault for the damage. How can they not be liable?
I explained to Robert that the crack was not there in the morning when I dropped off my car and it has been in their possession all this time and now when I go to pick it up there is a big crack on my windshield.
Again he said that there was nothing he could do about the damage to my vehicle. He told me to have my insurance pay for the repair.
Bottom line - how can a service center cause damage to your vehicle and not be responsible in repairing the damage they caused?
So, for these reasons, I will now have my vehicle serviced at another service center and I will NOT have any positive recommendations for Ken Batchelor Cadillac.