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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
March 09, 2022

Very courteous and knowledgeable, fast service. Our truck drove like a brand new one after the service. Thanks Drew More

by Fort Knox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Mar 10, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that Drew was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

March 08, 2022

Service done in a timely manner and employees were very helpful. Overall good experience there. More

by TDRUM1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name.
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Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 08, 2022

I worked with Scott! He was super helpful and extremely patient with all my questions!!! More

by jamieneedrefill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business, Jamie, and this review. We're happy to hear Scott was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 07, 2022

First of all they’re very friendly and very speedy about your business. They treat you as if you are important. More

by Stonefox96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

Mar 09, 2022 -

Ken Ganley Ford Norton responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2022

Said would take 1/2 hr, took 2-3 hrs. Said they checked all fluids and tires but tire light was on and had to go somewhere and put air in tire as it only had 20 psi in it More

by crtyree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Mar 07, 2022 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

March 02, 2022

I love this dealer. So helpful and attentive. I’ll keep coming back for service and my next vehicle. More

by Thegenxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know their names.
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Mar 02, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

March 02, 2022

Had a key made. Parts gave me a price immediately and sent me on to service because I had only one key. While I took a glance at their beautiful new MackE Mustang El More

by Greg Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul A Asano * * * * *
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Mar 02, 2022 -

Ken Ganley Ford Norton responded

Greg, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new MackE Mustang Electric! Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

Mar 04, 2022 -

Greg Ray responded

Thank you.

March 02, 2022

They did superb service. The person who drove me home was courteous and we had a great conversation. More

by LORETTAWIELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Ken Ganley Ford Norton responded

Loretta, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 01, 2022

Always a pleasure to stop by and see all the people. and the great service and help with information about our car More

by rider123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
John Chapman
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 27, 2022

the work was accomplished, service rep was personable, return calls not timely, charge for labor was exorbitant! More

by Danielpmiller56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Feb 28, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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