Ken Garff American Fork Ford

Spencer the person that helped me was very thorough and polite. He communicated with me on exactly what was happening with my car. polite. He communicated with me on exactly what was happening with my car. More

Seems much better than they used to be. Not sure if they adjusted their scheduling or what, but it used to be painful to drop off and pick up, the last 2 times I’ve been it was seamless. Not sure if they adjusted their scheduling or what, but it used to be painful to drop off and pick up, the last 2 times I’ve been it was seamless. More

My frustration is more centered on Ford than this specific dealership. My truck had the Ford death wobble which i reported very early on—probably within a few months of purchasing it. I was told that specific dealership. My truck had the Ford death wobble which i reported very early on—probably within a few months of purchasing it. I was told that the truck had been checked and there was nothing wrong with it. I only learned very recently that it is a real and widely known condition in many Ford trucks. I don’t like being dismissed and left to drive an unsafe and potentially dangerous large vehicle. I had to pay for the repairs myself. The sad thing is in all other aspects, I have loved this truck. I’ve received many compliments about it. Ford, please be accountable! More

My 2019 F-350 has been sitting in the service department at Ken Garff Ford in American Fork for 16 of the last 17 months. The first 7 months I can't say were necessarily their fault because of parts shortag at Ken Garff Ford in American Fork for 16 of the last 17 months. The first 7 months I can't say were necessarily their fault because of parts shortages. I needed an entire engine replaced and getting the motor from Ford took time. Getting the repairs covered under warranty also took time. Less than a month after getting my truck back with a "new" motor I was left stranded again with another engine that needs to be replaced and this time a turbo as well. For the last 10 months it has been story after story and excuse after excuse. We finally called Ford and they informed us that Ken Garff had not even tried to order parts or filed paperwork for the warranty repairs. At this point I don't know who to beleive or what repairs even need to be done. Everyone I talk to has a different story. What I do know is they want just shy of 10K to repair a truck with a brand new motor that they have had in their shop for 10 months. I have tried repeatedly to have a conversation with Ray Price. I have spent hours on hold (with the representative from Ford) waiting for someone from Ken Garf to answer my questions. Everyone I talk to has a different story. I am not being heard. More

I have tried to do business with Ken Garff American Fork several times, and whether it's sales or service, the experience has been bad. Very bad. I can't recommend going ANYWHERE else enough. Stay away and several times, and whether it's sales or service, the experience has been bad. Very bad. I can't recommend going ANYWHERE else enough. Stay away and beware. More

Very respectful of my time. Service was completed very well under the allotted time. They tried to upsell some other services but were not forceful and they respected my choices Service was completed very well under the allotted time. They tried to upsell some other services but were not forceful and they respected my choices. More

The good news is that I am very happy with the used 2020 Mustang GT350 I purchased from this dealership the end of April, 2023. I love the car. The BAD NEWS ABOUT THIS DEALERSHIP is what has happened si Mustang GT350 I purchased from this dealership the end of April, 2023. I love the car. The BAD NEWS ABOUT THIS DEALERSHIP is what has happened since I purchased the car and paid Garff to have it shipped from Utah to my home in Tennessee. Over the past two months, I have made over 20 attempts to contact the pertinent people at the dealership by phone, text message and email regarding outstanding promises made to me at the time of sale that I relied on in good faith to make my decision to purchase the car. As of this writing I have had ZERO RESPONSE regarding the biggest promise I relied on to buy the car from Garff. I am now fed up and feel the only course left for me is to warn other people of my experience with Garff Ford. I'll let people decide for themselves if they would rather avoid the grief and utter disappointment that I have experienced. The following is my email sent on July 7, 2023 to Sales Manager, Anthony Almanza and General Manager, Winston Bennion. As of this writing I have had no response from either person. "I am frustrated and extremely disappointed with the lack of response from you regarding my attempts to speak with you over the past month. I have left you countless messages via your staff and numerous voice mails. When I purchased the car Kevin Heath told me that: 1. The OEM GT350 car cover was in the trunk of the car. 2. The GT350 owner’s kit was in the trunk. 3. The jack and jack handle was in the trunk 4. A new set of tires was on the car. (Garff finally sent me a “Mustang” cover. I’m happy to have it but it is NOT the car cover I was promised.) Three weeks ago, I tracked down and spoke with the original owner of the car and he said all of the above items were in the trunk when he traded it in to iDriveUtah. I spoke with Austin at iDriveUtah.com who said when they sold the car to Garff all of the items were in the trunk. I was told MULTIPLE times by Preston, Maya and Kevin that the items were in the trunk and this was one of the important details that I took into consideration to make my decision to purchase the car. It appears that Preston, May and/or Kevin never took the minimal amount of time it would have taken to verify the items were in the trunk. I’m very disappointed especially regarding the owner’s kit, as it is unique to the car chassis number and is irreplaceable.. When I asked Keven about the condition of the tires prior to signing a deal on the car, he said, “we wanted to make sure the car was right so we slapped a new set of tires on it.” When I received the car in Tennessee (which is a whole other story) I noticed the tires were worn and definitely not new. I called Kevin and told him about the tires. He seemed shocked and upset when I questioned him about the tires and said, “I said I put new tires on the car?” He then claimed he never told me anything about new tires. When I reiterated this to you a month ago, Anthony, you said you would review the recordings that you make of all Garff’s phone calls. I’m assuming that the reason you have been avoiding me is you discovered the truth about Kevin's claim, you haven't reviewed the calls, or you’re hoping I’ll just go away and you’ll go on to your next car sale. I planned to pay cash for the car but Kevin said he could offer me a slightly lower price if I would do a “gentleman’s agreement” and pay the first several payments on a loan and THEN pay it off. I assumed that he and/or Garff would receive a commission on the loan. I kept my end of the gentleman’s agreement. I expect you and Garff to do the same. I want the new tires I was promised. I realize that the OEM car cover and owner’s kit may be a moot point. I can only assume that the thief who took the items needed a couple of bucks." In closing, let me be clear: I love the car. But I abhor being lied to. And that is what I feel happened to me at Garff. Sincerely, Jeff Chase More