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Ken Houtz Chevrolet Buick - Service Center

5.0

5 Lifetime Service Reviews

6404 George Washington Memorial Highway, Gloucester, Virginia 23061

5 Reviews of Ken Houtz Chevrolet Buick - Service Center

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April 22, 2017

"Top notch service"

- seedoubleyoudee

Ken, Ella and the service team and staff make buying and servicing a car a pleasure. Not many car dealerships can promise that. The waiting area is bright, business-like, with great art and nice amenities. The enthusiasm of the team is contagious.

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Recommend Dealer
Yes
Employees Worked With
Dave Clements
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ella Ames
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Houtz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Will Houtz
July 18, 2016

"Service review"

- TCARTER

After having a breakdown while out of town and reading the online reviews I thought that having my truck towed to Ken Houtz for repair was the right thing to do. After waiting for 3 days for them to get to my vehicle I was called and told that the fuel pump needed replacing at a cost of 3600+/-. The service manager was very vague on the reason for the cost other than it's a lot of work to replace them. I felt as this was too vauge of an explanation for a repair this costly. I had the vehicle towed to another shop and two hours later with a filter assembly rebuild the vehicle is running great for approx 300.00. The mechcanic that worked on it said when he got it that they had left the hoses of the filter assembly with missing clamps, you would think that after paying the dealership 150 for a diagnosing fee that they would have at least put it back the way they found it. I am unsure if this was a deliberate attempt on the dealership's part to defraud me or if the the mechcanic was incompetent??

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Recommend Dealer
No
Employees Worked With
Warren in service
Aug 24, 2016 -

Ken Houtz Chevrolet Buick responded

We regret that this customer had a disappointing experience with our Service Department. We do everything we can to help our customers, and to fix their mechanical issues. However, we are not perfect, and it appears in this scenario we may have mis-diagnosed his issue. After discussing it with the customer directly, we completely refunded his $150 diagnostic charge. We are glad that he was able to fix his vehicles, and we regret any inconvenience. We pride ourselves on our commitment to customer service, and doing what is right for any customer.

June 18, 2013

"I had a computer problem with my Trail Blazer so I took..."

- DianneMoore3

I had a computer problem with my Trail Blazer so I took it to this dealership. Billy in the service department was friendly and kept me up on what was going on with the car. I decided that I would purchase another car so he introduced me to the sales department and they where wonderful. I bought the car and am very pleased with the entire process.

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Recommend Dealer
Yes
Employees Worked With
Billy/ Jim Jackson, Jim Jackson
April 29, 2012

"I found Gary to be most knowledgeable about the vehicle. ..."

- lhodges

I found Gary to be most knowledgeable about the vehicle. I had looked for over a year trying to decide on a vehicle and his knowledge of the vehicle helped me make a decision. I do not (in fact I detest) purchasing a vehicle, however it was rather easy working with this dealer; he worked with us on price, on getting exactly what I wanted on a vehicle. He also found a lower interest rate than what I found. That was fabulous; it was also a local bank which I welcome supporting local businesses. Historically our family have purchased Ford vehicles - in great part to this dealer we decided on the Chevrolet Equinox (we had also researched the ratings on crossovers and the Equinox had fabulous ratings)but the culture of this dealer was welcoming, straightforward, and accommodating.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Crawford/ Ken Houtz
August 26, 2011

"I own a 2006 Cobalt. Everytime it rains water floods my..."

- jonessabrina

I own a 2006 Cobalt. Everytime it rains water floods my driver side floor, it leaks in thro the door panel. They had my car (while I wa waiting there) for 3.5 hours. They assured me I wouldn't be leaking anymore. well long story short, my car still leaks, in the process of the "repair" they broke the stripping along the inside of my door that costs $100 to replace and my power locks no longer work. I've tried relentlessly to get a refund which they said they sent but they didnt...not only that they are refusing to replace the piece they broke, Ken even said "oh well"..... I am very frustrated & dissappointed in Chevy and I will no longer be a loyal customer...I took my car to get it fixed & came out with two more problems.

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Recommend Dealer
No
Employees Worked With
ed, russ, ken himself
1
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