We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring intermittent issue. I tried to get it looked at by a dealer in Texarkana TX but was dealt an attitude. I cleared the code myself and on our stop in Kerrville the light came on again. I called Ken Stoepel Ford to see if I could bring the truck in before we continued on today and Kevin Ortiz picked up the phone. He didn't promise he could get the truck done today, but did say they would be able to look at it.
We were elated when he called at 4 PM, roughly six hours after the drop off, to say it was done and that Lou the shuttle driver would be at the campground to pick me up in 10 minutes. I wasn't expecting much after the dealer encounter in Texarkana, but Kevin went way above and beyond, and couldn't have been more pleasant, knowledgeable, and accommodating. Lou was beyond friendly and seems to really enjoy his job and made all of us in the shuttle feel welcome.
1800 miles from home with a tow vehicle issue and Kevin, Lou, and the rest of the Stoepel crew got us back on the road in less than a day. It's a little too far to go for us for an oil change every 5000 miles, but when in the area again, these guys get our business! Way above and beyond!!!!