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Ken Stoepel Ford Lincoln - Service Center

4.3

53 Lifetime Service Reviews

400 Sidney Baker St S, Kerrville, Texas 78028

53 Reviews of Ken Stoepel Ford Lincoln - Service Center

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March 22, 2018

"They seem to stand behind there work"

- rick3940

Ken Stoepel did what they could to help me out. The guys took a little bit of time but in the end I believe they made things right. Thank you.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Cameron Ulanday
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bobby Richardson
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Veselka
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 01, 2018

"dishonest service prices "

- joe

Ford truck broke down, they stated $10500 to repair, then 4500 to repair. Finally $3600 to repair Called around & same work at another shop was $2000 less. I told dealership that they were dishonest & did not want to do business with them.

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Recommend Dealer
No
Employees Worked With
Cameron Ulanday
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Mendez
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bobby Richardson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Schneider
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2018

"The best tire deal!"

- James Cowen

It was time for new tires on my F-250 so I went to Walmart, Discount Tire and ended up at Stoepel Ford. I had the privilege of talking to David Spinks in the Quick Lane. He managed to beat the other competitors prices and is one of the nicest people you would ever want to deal with! Super service, good tires and a great individual to do business with! Don't waste your time like I did. Take it to Stoepel first! You're gonna get the best deal there anyway!

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Recommend Dealer
Yes
Employees Worked With
David Spinks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2018

"Great Experience!"

- James Cowen

Had to bring my truck in last week and had the privilege of working with David Garcia in the Service Dept. One of the most courteous, caring, polite and professional persons I have ever dealt with! This guy is second to none when it comes to customer service. He kept in contact with me so I had never had to wonder where they were in reference to the status of my vehicle. He got me a ride home and arranged to have me picked up when it was ready. If you ever require service at Stoepel, ask for David. You'll be glad you did!

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Recommend Dealer
Yes
Employees Worked With
David Garcia in Service
December 17, 2017

"Thanks Sam; Great job, good memory. "

- Mr.A; guns/coins

Sam, called me after 9 years asking about a truck in the service area. Brought back a few past memories of a sale to my son at another dealer. He said come by Stoepel lets talk. Sam showed me a couple of trucks, gave me a demo ride. Talked me a great deal, sold me a great truck. I have been dealing with the friendly folks at Stoepel for over 9 years. Thanks Sam, Quick lane, past employ Andrea, 5star to all,

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Recommend Dealer
Yes
Employees Worked With
Sam Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Spinks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 21, 2017

"Greatest Service Department"

- William D McGinthy

We have to commend this dealership for the hiring of Cameron. He is a great asset to this dealership, and I would give him a 5* plus. We have been for 2 problems and have to say, we couldn't have been treated better. The entire staff worked diligently to get to the root of our problem, and didn't quit until the problem was solved. Thanks for your hard work. We also want to thank Lou, who had to take me home and pick me up quite a few times.

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Recommend Dealer
Yes
Employees Worked With
Cameron Ulanday
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 21, 2017 -

Ken Stoepel Ford Lincoln responded

Thank you for sharing your experience with others, Mr. McGinthy! We're so happy to hear that your problem was resolved and that would could be of service to you. Cameron is AWESOME, isn't he? And Lou is always willing to go above and beyond what is needed for customers ... we love him dearly as well. Let us know if we can be of service to you in the future. We look forward to making sure your vehicle is always in tip-top shape and ready for the road! Happy weekend!

July 05, 2017

"Complaint not addressed"

- RDbird

Hand delivered a letter to the general manager Terri Massy. He never even bothered to reply. No written response, no phone call, no compensation for poor service. Honestly believe the dealership to be arrogant. Good luck if you deal there. I was a long term customer. No more.

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Recommend Dealer
No
Employees Worked With
Massey
June 10, 2017

"The BEST Quick Lane"

- A. Robinson

Visiting Quick Lane with Dave and Lee is always a good experience. These two go out if their way for customer service. Not to mention knowledge of their products.

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Recommend Dealer
Yes
Employees Worked With
David Spinks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lee Stewart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 12, 2017 -

Ken Stoepel Ford Lincoln responded

Hey, thanks so much for your review and letting others know to always expect great customer service with us. We really appreciate it! We look forward to earning your business again and seeing you for your next oil change! Come by any time for a fresh cup of coffee or just to say "howdy."

April 25, 2017

"Service with a smile"

- jocannon

Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it was all good. He kept us up to date with the progress of our repairs and left messages if we weren't around to answer the phone. He is such a pleasant person to work with and helped us out with transportation during that time. All Dealerships should have at least one KEVIN in their service department!

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Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Apr 26, 2017 -

Ken Stoepel Ford Lincoln responded

We love us some Kevin! :-)

April 25, 2017

"Impeccable customer service!"

- BlueCrystalMan

We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring intermittent issue. I tried to get it looked at by a dealer in Texarkana TX but was dealt an attitude. I cleared the code myself and on our stop in Kerrville the light came on again. I called Ken Stoepel Ford to see if I could bring the truck in before we continued on today and Kevin Ortiz picked up the phone. He didn't promise he could get the truck done today, but did say they would be able to look at it. We were elated when he called at 4 PM, roughly six hours after the drop off, to say it was done and that Lou the shuttle driver would be at the campground to pick me up in 10 minutes. I wasn't expecting much after the dealer encounter in Texarkana, but Kevin went way above and beyond, and couldn't have been more pleasant, knowledgeable, and accommodating. Lou was beyond friendly and seems to really enjoy his job and made all of us in the shuttle feel welcome. 1800 miles from home with a tow vehicle issue and Kevin, Lou, and the rest of the Stoepel crew got us back on the road in less than a day. It's a little too far to go for us for an oil change every 5000 miles, but when in the area again, these guys get our business! Way above and beyond!!!!

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Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Apr 26, 2017 -

Ken Stoepel Ford Lincoln responded

Oh my goodness! We are so sorry you were "stranded" here in Kerrville, but we are happy to know that we could help in any way to get you back on the road again. Lou and Kevin (and the rest of our crew) are awesome, and we are delighted to know that your experience with them was nothing less than a 5-star experience! When you're in our neck 'o the woods again, please stop in and say "howdy!" We trust that the rest of your trip was amazing and uneventful! Thank you, again, for your review. The greatest compliment a customer can give us is a review like this!

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