Got lured in by email encouraging me to take advantage of "Complimentary" 12 month/10,000 mile service. Dropped car off that day, but after oil change and cabin air filter replaced I was handed a bill for $188.61. I showed them the email, and was then charged $77.99 ($38 filter and over $40 to pop it in). Still felt like bait and switch, but I paid by Visa and left. Two days later Lexus called me at home, said it was a mistake, I did not qualify for complimentary maintenance and they wanted $110 more! I said, "no, please reread the email, it is very clear. Respond to me in writing if you believe I owe more." No email, but they charged me anyhow. Kendall retains all the info they need to manually enter your info and run a charge any time they want. This is unauthorized use of my credit card info, and poor service. My emails and phone calls to general manager Tim Toth have been ignored. We are done with Lexus.