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Kent County Motors - Service Center

4.9

13 Lifetime Service Reviews

2181 S Dupont Hwy, Dover, Delaware 19901

13 Reviews of Kent County Motors - Service Center

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August 17, 2018

"Excellent service"

- Rachel A Hanson

We had our first service on our new vehicle and we waited for service to be completed. They had our vehicle ready before the time given. I appreciate that they were prompt because I was waiting with a 3 year old.

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Recommend Dealer
Yes
Employees Worked With
Ashley Eason
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : gentleman at service counter
Aug 27, 2018 -

Kent County Motors responded

Thank you for giving us the opportunity to service your vehicle, and we are happy to hear that you had a good experience! We look forward to seeing you again soon !!

July 05, 2018

"Mrs D. Kindlesparger"

- mrs.k

We bought both of our vehicle's (2004 Silverado & 2016 Encore) from Kent County Motors. Tony and the other crew in Service are always professional & friendly. I'd reccomend them to anyone

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Yes
Employees Worked With
Tony and other service members
February 27, 2017

"Service for 2010 Acadia"

- Sandy

Visited the service dept for an issue with my passenger side mirror. Saw our salesman Jay Lewis and is always very friendly and helpful. The service was also very helpful. Jay offered to pick my car up and bring it in with the part arrives. He is always willing to make our experience at KCM the best it can be. Thanks Jay!!!

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Yes
Employees Worked With
Jay Lewis
January 17, 2017

"Tony from Service Department sets the standard "

- Mgnandez

I have a 2016 GMC Canyon that all of a sudden required service on the 4WD. I called several dealerships around the area (Chevy and GMC) and all could not accommodate me like Kent County GMC did. After speaking with Tony he offered me several options to get my truck done faster. He even offered me a loner vehicle while my truck was being serviced. It was very refreshing to feel "taken care of" after spending time on the phone with other dealerships and receiving one word answers to my questions. Thank you Tony! I would recommend your service department and dealership any day

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Yes
Employees Worked With
Tony
July 22, 2016

"Stranded"

- ginny

We were on our way home to NJ from Virginia visiting our daughter in the navy driving our 2015 Chevy 3500 crew cab dully on a Saturday, when the check engine light came on and the seed restriction kicked in, we had 35 miles till the speed went down to 55. We stopped at another dealer and they said don't worry about it. So we drove some more saw Kent County Motors and pulled in, it was about 4:00 pm on a Saturday. Robby hooked the truck up to the scanner and found we had lost an exhaust sensor. The parts supply houses were closes. He found a truck on his lot that had the part we needed, fixed our truck and sent us on our way. Had he not went the extra steps to find the sensor we would have been stuck till Monday, that's 2 extra days in a hotel and at least 1 missed day of work for me and my husband. I can NOT thank the crew at Kent County Motors enough. Living in New Jersey I would STILL conceder going down there to purchase a new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Tony Hall and Robby Nichold
June 27, 2016

"Even helped me with service"

- Karen

Last July we bought a used Chevy Cruze from Kent County Motors. Isaac was our sales rep. When we experienced a trouble light on our vehicle several months later, I called Isaac for help and within two hours he had us scheduled with the service department to not only find the cause of the service engine light, but to also get the oil changed and tires rotated! He researched and found that our problem was covered under warranty. Everyone was polite and professional not only when we bought our car, but also when we experienced a minor problem with it.

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Yes
Employees Worked With
Isaac Engle
April 28, 2016

"Chevy Malibu Mom of 2 "

- malibumartin8

I went to the body shop to get my car damages repaired. During my service the Body Shop workers washed and totally cleaned the inside of my car! They did not have to do this but they did! As a busy mom of 2 son, life can seem very hectic. But a simple kind gesture of washing my car and vacuuming the inside means the world! It really is the little things in life that make my day! Now my 2012 Chevy Malibu looks and drives beautifully! Thank you so much to Lisa and Jeff and all of the other workers who put hard work into getting my car serviced.

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Recommend Dealer
Yes
Employees Worked With
Lisa, Jeff
October 31, 2015

"Sales always helpful and trustworthy "

- Rosie92

Service dept is the absolute best people I've ever dealt with among the 5 different states I've lived in the past 12 years.

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Yes
Employees Worked With
Jay-sales. Robbie-service
August 31, 2015

"Service after the sale!!"

- Yukon

We enjoy the GMC Yukon XL we bought form Jay Lewis. He was able to come over and program our garage door to the vehicle and made sure were up on all the technology it has.

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Yes
Employees Worked With
Jay Lewis
February 28, 2015

"Outstanding Customer Service"

- vautard55

We have been dealing with Jay Lewis and then Kent County Motors Dealership for the past 20 years. Our experiences have been nothing but friendly, no pressure service. The service department is second to none. We constantly recommend Kent County Motors, especially Jay Lewis to all those looking for a good car buying experience. Jay Lewis did an outstanding job assisting and ordering a van for the Magnolia Volunteer Fire Company. Scott & Nicole

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Recommend Dealer
Yes
Employees Worked With
Jay Lewis
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