Parsons Ford Lincoln

We had a great experience. The sales manager, Mark treated us like family. My son and I traveled all the way from Florida to purchase a vehicle from Kent Parson’s. I am very The sales manager, Mark treated us like family. My son and I traveled all the way from Florida to purchase a vehicle from Kent Parson’s. I am very happy with our experience. More

I took my car in for an oil change, inspection, and a warranty airbag recall. When I picked up my vehicle the first time the linkage for the shifter had not been reattached properly. Luckily, I discove warranty airbag recall. When I picked up my vehicle the first time the linkage for the shifter had not been reattached properly. Luckily, I discovered this before I left the parking lot. I was forgiving and very kind about it. I picked my car up after they had fixed it later that day. While driving to work the next day I realized the right-side speakers were not working and that the audio had a bad whining noise and some of the buttons on the steering wheel were not working. I called and left a message with someone. No one made an effort to get back with me. I had a trip I had to go on, so I was really busy and I couldn't take the car in right away. When I called them back they made me wait nearly a month to look at the car. I explain the issue and told them I believed a wiring harness or something like that was loose in the console, same area where the shifter linkage was not reattached properly. If I tapped on the center console the whining would actually go away, but the speakers on the right still did not work and buttons the steering wheel also did not work. They called me later in the day and told me it was a module and it would cost $1000 to fix. It was the end of the day and I did not have time to pick up my vehicle, but I wasn't going to pay that for a 2011 vehicle. After thinking about it I called them back and said that made no sense, why would tapping on the center console have any effect on a module hidden in the dashboard. After complaining they agreed to look again. Later they called me and told me there was debris in the console, but everything looked good with their work. (Sure) They took a picture of the debris to show me, I thought this was suspicious at the time, but I think I know why. The picture showed some debris but nothing that would effect anything, it wasn't even really near the harnesses and connectors. I picked up the car and paid the diagnostic and labor fee. When I got in my car, low and behold, everything was fixed.. But how could this be? They told me they couldn't find anything wrong, but they hinted at the debris causing the issue. It didn't take long to figure this out. There was CYA happening here. The debris picture was in case I questioned why it was now working. It was so they could say, well it was probably the debris causing it. They know they were at fault and didn't want to admit it because then they would have to admit they shouldn't have charged me at all. Anyway, never taking anything back there and certainly not considering buying a vehicle from there. My Fusion has been a good car and I have thought about looking at another Ford in the near future, likely I would have gone there to look in the next year or two, but not now. Even if I get a Ford, it will be from another dealership. More

7/24/23 I emailed to get information on a Jeep for sale. Filled out credit application through their dealership on 7/26. Sent all my information that they needed and on my trade. I’m a single mom so I can’t Filled out credit application through their dealership on 7/26. Sent all my information that they needed and on my trade. I’m a single mom so I can’t just drive 2 hours right away. I told them I would have money down down payment Friday and I did. Because I am 2 hours away they said Saturday was fine. Saturday morning I go and get a cashiers check at my bank, out of my way, for my down payment even calling the dealership asking who do I make check out to. I spoke to the guy and told him what time I would be there because I had to pick up my son from camp. He said “ no problem you are good to go.” I get my son and make the 2 hour trip. I walk in and no one is telling me anything and leaving me sit which seemed forever. Finally some manager takes me in a room and says “ we sold the Jeep half hour before you got here, I’m sorry”. They’re not sorry. If they sold it where was my phone call to tell me to turn around. The manager says “ we don’t hold vehicles”. Well no one told me that. Why was I told to come down I’m good to go on the Jeep. What a freakin joke. I never had to deal with anything like that and my son had to see my so upset because I wanted this Jeep so bad. I couldn’t even drive home until I calmed down. I would have have a deposit if someone asked me. So on my way home, I bought a NEWER Jeep, same miles, same price. So you were probably ripping me off anyways. Let me sit there for 20 mins then tell me you sold it. You are a JOKE. Don’t every buy from these people. They don’t care about their customers. From Todd: I also wanted to let you know that here at Parsons Ford we go out of our way to ensure you have one of the best automotive dealership experiences. Worst experience I ever had. Run my credit, make me drive two hours, make me get a cashiers check, even putting the Jeep on my insurance and I sent you a copy. To tell me you sold it. More

You want reviews and feedback on Kent Parsons Ford Service Dept, here's a good one from personal experience. Backstory - '05 Mustang, first year of the retro stangs, got it when it first came out a Service Dept, here's a good one from personal experience. Backstory - '05 Mustang, first year of the retro stangs, got it when it first came out at Shenandoah Ford in Front Royal Virginia, never had any issues, kept up with the maintenance making sure everything is in working order over the years, just over 94K miles on it. It's expected that parts are going to fail at this point.... but what happened here is an example of inept, incompetence that work the Kent Parsons Ford Service Dept in Martinsburg WV. And just to preface, I never deal with dealerships if not under warranty - makes no sense. For years I had been receiving the Takata air bag recall notice from Ford - late '22, I had a serpentine belt squealing that needed replacing - I figure alright, I'll let KP Ford take care of both, get this recall out of the way as well. I take the mustang to KP Ford in January - they replace the belt - it's still squealing. They take the belt off and tell me the crank pulley needs fixed, so they replace the harmonic balancer and put the new belt back on. I drive it local for the next month, seems to drive fine, and then on President's Day I make an outside the area trip down the road to Front Royal VA. While coming back, the mustang's engine starts sputtering on the Interstate and goes into limp mode. I'm able to just barely make it back to the house on the back roads - and have the vehicle towed to KP Ford. I figure that this might possibly be tied in to the work they did the prior month since it's barely been driven. KP Ford runs a diagnostic on the check engine and says the Throttle Body needs replaced - alright, so replace it. They replace it without even test driving it. How do I know - the mileage on the paperwork is the same going in as it is going out. I get on I-81, and same result, the engine starts to sputter and lose power - so I have it towed back. Their response - "our mistake, we didn't reprogram the PCM after putting on the new throttle body". I get it back, drive it around, same result except this time within city limits going 25mph - so I have it towed back. KP keeps it for a few weeks checking it out - and now they're telling me the transmission needs replaced, and gives me a $5K-$6K estimate. At this point, I am beyond angry and livid. I tell them don't touch the transmission, put it back on the lot, I'm taking it elsewhere, you guys are done touching this - they clear the code - so I have it towed to my local shop mechanic up the road near Maryland. It's not showing any codes to run a diagnostic, he tests drives it, drives fine for him. He checks it out, can't figure what is going on, diagnostics aren't coming up with anything because the codes have been cleared by KP Ford, so he takes it up the road to a local independent sister shop up in Hagerstown MD that has more advanced diagnostics and then it happens to him on the way there, and needs towed in. The shop in Hagerstown figured out the root issue - the crankshaft sensor needed replacing - which all goes back to the initial problem of the crank pulley that KP Ford should've done in the first place back in January. So big thanks to the inept, incompetent tech folks working at KP Ford Service Dept in Martinsburg WV for screwing up my mustang for xxxx near 5 months - put on a $800+ throttle body that wasn't needed and then wanted to do a $5K-$6K transmission overhaul that wouldn't have been needed, not to mention could've been seriously hurt on the interstate for their incompetence. Picked up the mustang in Hagerstown - and running fine. Already contacted Ford's Corporate Office about the situation and nonsense of KP Ford's Service Department. Don't even bother with Kent Parsons Ford's Service Dept unless it's under Ford's warranty. More

Mark and Parsons Ford were great to work with! He was able to help with my trade, find a great interest rate, and the truck I’ve been looking for. I would highly recommend anyone in the market to He was able to help with my trade, find a great interest rate, and the truck I’ve been looking for. I would highly recommend anyone in the market to call and make an appointment. More

We have purchased over 30 cars and trucks in our life from many dealerships in a few different states. By far the 5 trucks and suvs we got from Kent Parsons Ford are the best experiences of all! Thank y from many dealerships in a few different states. By far the 5 trucks and suvs we got from Kent Parsons Ford are the best experiences of all! Thank you Fred and the rest of your team!!! More

Kent Parsons Ford 1440 Shepherdstown rd Martinsburg WV 25404 I recently bought a newer Ford F-150 from Kent Parsons Ford. They lied and said the truck had a new inspection sticker on it, it was actually 25404 I recently bought a newer Ford F-150 from Kent Parsons Ford. They lied and said the truck had a new inspection sticker on it, it was actually expired. (Illegal to sell a vehicle with expired inspection, the truck would not pass inspection so they had a shop slap an inspection on this illegal truck) Then they lied about major engine work that was done to it. (This could have caused the engine to blow up and it could have been catastrophic for my family) I only found out they lied about this because the service manager told me they lied about it. I brought the truck back for the repairs to be done and they left out several bolts to the engine and damaged the turbos. And during the three times within a month of them working on this truck they changed the antifreeze to two different kinds causing even more problems with the truck. Once I picked the truck up it ran horrible and had a loud knocking noise. Only for them to say it was normal. After many trips back and forth to the dealership they finally agreed to take the truck back ONLY if I bought another vehicle from them even though I explained I did not want another vehicle only to give the truck back and be done with them. Only way they would work with me I had to get another vehicle. They put me in a Ford explorer that we had an agreement on, Ryan would pay the truck off and I would take the explorer for the same price. $39,900. They charged me $44,000 for the explorer and rolled money over from the truck wich is not what was agreed upon. Then the explorer needed work day one. So Ryan agreed to fix the explorer, I took it in and picked it up a few days later, when I arrived they had completely ruined the parts that was supposed to be fixed, damaged the front driver side fender, ruined the trim on the windows. I spoke with the service tech that worked on the vehicle and he explained to me and Ryan that he told them he did not know how to do it and did not want to. I told them to keep the explorer and I wanted to be done with them completely. Ryan laughed at me and told me good luck with a lawyer. Kent Parsons Ford has been completely negligent and has committed fraud. I can’t even take my Ford vehicle to them to be worked on and I purchased an extended warranty that can’t be used because they can’t be trusted. I have given them many opportunities to work this out. I have offered to pay the tax and they take the vehicle back. I have offered to give the Ford back and they put me any make but Ford so I can go to a dealership and have my vehicle maintained. They have put me through complete xxxx because of there negligence and yet they want to laugh and say good luck with a lawyer. I am asking they take the Ford Explorer back due to all they have done and caused. I will send pictures of everything negligent on there part. More

I have purchased 2 vehicles from Kent Parsons in the last 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought a new 2021 Explorer, had some mice issues getting into the glovebox, Ford didn't allow KP to fix, but did allow them to clean all the duct work. I put a cage over the cabin filter inlet which is in the engine bay. Worked great. Service dept is top notch. I purchased a used 2017 F150 XLT. Got it home and realized the 2.7 Ecoboost had an oil leak. Called and made the appointment, all taken care of with no issues so far. Both times received a loaner car or truck upon request. Jack Shamblin sold me my Explorer, top notch guy. Gary Huffer sold me my F150, another top notch guy. Neither salesman pressured me into anything. Mark the Sales manager, another top notch guy. They all took the time to answer all my questions and get everything set up. Adaira in Service, was very helpful with arranging my loaner cars, top notch for customer service. Dusty, in Service dept, called when she said she would and service was complete ahead of when they said it would be, top notch. Gary, Service Manager was very open to talk in both of my service experiences and made what I thought would be a nightmare, VERY manageable and painless. Everyone I have dealt with at Kent Parsons is very professional and I appreciate the..."Top Notch" service I was given. I will be talking to Kent Parson about a new Transit for my work needs in the near future. More

They didn't have the car I wanted, but promised me they'd find one. And they did. The Service Dept. isn't my favorite. Hope they're better now. find one. And they did. The Service Dept. isn't my favorite. Hope they're better now. More

The service department at Persons is top notch. I have been dealing with them for 20+ years and they always exceed my expectations. I depend on my trucks to make a living and they get me in and out quickl been dealing with them for 20+ years and they always exceed my expectations. I depend on my trucks to make a living and they get me in and out quickly. More