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78 Reviews of Prime Acura North - Service Center
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October 14, 2019
Service is very good Acura service has been very good. I am satisfied and would recommend others too. Very customer friendly and cooperative. I am glad to have taken Acura Acura service has been very good. I am satisfied and would recommend others too. Very customer friendly and cooperative. I am glad to have taken Acura dealership. More
by Acura
Verified CustomerEmployees Worked With
Mark Turner
Helpful September 17, 2019
30,000 mile service Mark was the only employee I dealt with, from making the appointment to picking up my car. The appointment was at a convenient time, and he offered a Mark was the only employee I dealt with, from making the appointment to picking up my car. The appointment was at a convenient time, and he offered a loaner. Everything was ready when I got there. He even pulled it up to the door. He did an excellent job! More
by Linda
Employees Worked With
Mark Turner
September 12, 2019
Bluetooth Issue So I have been to Key Acura for the same services related issue now 4 times where my 2019 Acura RDX Tech Package is dropping calls whenever I am on a So I have been to Key Acura for the same services related issue now 4 times where my 2019 Acura RDX Tech Package is dropping calls whenever I am on a call regardless if it’s plugged in to Apple Play or just straight Bluetooth and it’s beyond frustrating when you are being told that they have checked it and everything seems to be operating correctly and when you drive off and going down the road it happens again while you are on the phone. On the 4th visit they are now putting blame on Apple Car Play has an update coming out in a month however it doesn’t work even when not using Apple Car Play. I am beyond frustrated and have contacted Acura Customer Service to open up a complaint because I want out of a vehicle that is not going to work property that you have spent $45,000+ on and I am getting basically nowhere with service as I have been working with a service writer Mark who is extremely nice but obviously the problem is not fixed and the service manager Amanda from the first visit Basically made me look like a fool you asking me is it just happening in certain areas maybe that’s the problem and I told her no repeatedly and happens anywhere and everywhere so then to hear her come back and say we can’t find anything and we can’t duplicate any problems so we think it’s just probably something that happens is not an acceptable answer and the other thing that’s beyond frustrating is when you call the service department I guarantee you 9 1/2 times out of 10 you will have to leave a voicemail message because nobody picks up the phone to answer because they clean everyone’s busy that is beyond frustrating and when you call and leave a message directly on Amanda’s phone number basically made me look like a fool asking me is it just happening shirt. And I told her it happens anywhere and everywhere to hear her come back and say we can’t find anything we can’t duplicate any problem just probably something happens is not acceptable and the other thing that’s beyond frustrating it is when you call the service department 9 1/2 times out of 10 will have to leave a voicemail message because nobody picks up the phone to answer because everyone when will you call and leave a message directly on a man by his phone number Because she called and left you a message and you have told her to give you a call back and you do not get a callback from her to me that is extremely extremely poor customer service I am absolutely 100% satisfied with this vehicle with the service and will never ever own another one for anybody that is reading this I would strongly consider checking this issue out thoroughly before you purchase because she called and left you a message and you have told her to give you a call back and you do not get a callback from her to me that is extremely extremely poor customer service I am absolutely 100% dissatisfied with this vehicle with the service and will never ever own another home for anybody that is reading this I would strongly consider checking this issue out thoroughly before you purchase an Acura. More
by Richieax
Employees Worked With
Amanda Wickert, Mark Turner
September 11, 2019
Service manager was the best with my problems. The Acura had a warranty recall Key was responsive and was helpful..Keep up the good work Hopefully Acura will be a cooperative as Key.Thanks George R The Acura had a warranty recall Key was responsive and was helpful..Keep up the good work Hopefully Acura will be a cooperative as Key.Thanks George R. More
by mimigeorge
Employees Worked With
Amanda Wickert
September 11, 2019
Gone downhill since Key took over Loved this place when it was Prime Has gone downhill since the Key takeover. Labor times seemed inflated now (same maintenance as in past now takes Loved this place when it was Prime Has gone downhill since the Key takeover. Labor times seemed inflated now (same maintenance as in past now takes 50% longer to complete even though the same techs are there (Tim is a great tech, no way it is taking him and his team longer to do the work)). Diagnostics charge is way up (1 hr for a run of the mill code where we all knew going in what the code meant and what needed to be done). And now they have a hidden shop fee of $30 on every service. The service managers Amanda and Thielly are still great, but I feel bad for them. When I bring up the issues above you can see in their eyes and faces that they know it is a scam, but they do there best to stick to the company line (we all know that look when you lock eyes and the other person feels bad for lying to you? But they have no choice). When pressed on these issues they Will work with you. But they are being forced to try an explain away a sham of charges and that is downright unfair to them. Luckily I have all my service records from the last 12 years of doing business with them for both of our family Acura’s and I am a numbers geek, so I catch everything in my spreadsheets. I just feel bad for the average customer that is looking for an honest charge for honest work and gets misled by these charges. Techs are still great, service managers are being used by management, and new ownership is going to drive this place into the ground if they don’t straighten the ship out. I hope they get better. I can’t believe I am probably going to have to go to an independent shop locally for the first time in 12 years. I hate to leave them, And I feel for the employees, but I am not looking to have to haggle over prices and have to bring in old supporting invoices to get an honest price. I am willing to pay the same premium I always have for great service, but at some point the prices have far exceeded that threshold. I hope it gets better, but I won’t be there to see it. So long team, I will miss the honest relationship we used to have. Sorry you are being forced down this path. More
by JMW
Employees Worked With
Amanda Wickert, Thielly Halliday
September 10, 2019
Pleased but room for improvements Waiting area needs to be improved, middle of sales area not ideal. Need to enhance shuttle service or loaner program. Routine service seems to take Waiting area needs to be improved, middle of sales area not ideal. Need to enhance shuttle service or loaner program. Routine service seems to take longer than previous dealership. People are very friendly and accommodating. More
by bcummins0
Employees Worked With
Amanda Wickert, Mark Turner, Thielly Halliday
September 09, 2019
Friendly convenient easy Everybody was friendly and the experience was easy with the help of a loner the work was done in a timely manner and as I expected Everybody was friendly and the experience was easy with the help of a loner the work was done in a timely manner and as I expected More
by cindyfeenstra
Employees Worked With
Sorry I don’t remember their names but whoever checked me in did a great job
September 07, 2019
Service review A difficult assignment: attempting to diagnose an intermittent electrical problem...and we weren’t a local customer. We were provided timely, candid u A difficult assignment: attempting to diagnose an intermittent electrical problem...and we weren’t a local customer. We were provided timely, candid updates. No confirmation of a solution; but it was handled well, including going the extra mile to check for recalls and clear one that was pending. Car arrived dirty and was returned clean. Appreciate the effort. More
by Larry
Employees Worked With
Thielly Halliday
September 05, 2019
Oil change I was in and out within 45 minutes; people were friendly and followed up with me for any input on how to make things better I was in and out within 45 minutes; people were friendly and followed up with me for any input on how to make things better More
by apsorrow
Employees Worked With
Mark Turner, Thielly Halliday
September 04, 2019
Tire Rotation I had a very short window to have my tires rotated / balanced and the Dealer understood and serviced my MDX quickly. Very satisfied. I have always had I had a very short window to have my tires rotated / balanced and the Dealer understood and serviced my MDX quickly. Very satisfied. I have always had excellent service at this Dealer. More
by wtilley
Employees Worked With
Thielly Halliday
