"Stress Free Dealer"
Buying a new car.....it's either a fun for an irritating experience. Can honestly say Key is on the NON-IRRITATING side of the experience! Simple. Straight forward. No pressure. Don't get bounced around all over the dealership with intimidation tactics. Just good old fashioned for real people to deal with. Yes, they are car salesman! So there is a little bit of that, but they treat you with respect, listen to what you want to do, and run with it. No mind games or twisting numbers to make your head spin. Not many dealerships left with this attitude.....at least with the people I dealt with! I'm pushing 63 and kind of turning into an opinionated grumpy old man, so that's saying something. :)
Thanks to Alex (internet), Jake (sales), Rich (sales mgr), and Bob (finance)!!!
"Poor customer service"
After spending 60K at the dealership, my husband passed away. i was unable to drive the truck he had just bought, so i traded it in for a smaller one. When i tried to get my money back for the expensive extended warranty, i hand delivered the documents required. The finance people say they never got them. Now, i'm unable to find the documents in my storage unit, I thought this was taken care of, so they get to keep my money and feel that is ok. I bought 2 vehicles at once from them and one prior to this, you would think they would be more helpful. I guess if they need the money that bad i should just let them have it. But i'll never shop there again.
"Another great experience buying a car"
This is the second vehicle we bought from Keys, Dave T is the most respectful car sales person I have met and I am 62