Key Hyundai of Salem - Service Center

I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More

I am always treated with respect, and they always make sure I know what is needed for my vehicle and why. I have been going there since 2005. sure I know what is needed for my vehicle and why. I have been going there since 2005. More

A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More

I am very pleased with Key Hyundai service department, staff were very courteous and knowledgeable. staff were very courteous and knowledgeable. More

This dealer has certainly been very helpful in getting me set up in the new Hyindai Elantra N and I've been loving it so far! set up in the new Hyindai Elantra N and I've been loving it so far! More

I was able to book an appointment for a few days out, unlike the few weeks I would have had to have waited for my local dealer. Service was pleasant, efficient and repair was covered by warranty. unlike the few weeks I would have had to have waited for my local dealer. Service was pleasant, efficient and repair was covered by warranty. More

I am very impressed with the quality of work at Key Hyundai. Glad i made the choice to buy from them. Hyundai. Glad i made the choice to buy from them. More

We are very pleased with the servicing of our vehicle at your dealership today. My questions were explained and we received prompt, courteous service. your dealership today. My questions were explained and we received prompt, courteous service. More

inefficient service, you have to make an appointment to diagnose and then another to correct, plus the service is very expensive. diagnose and then another to correct, plus the service is very expensive. More

Key Hyundai always gets me in and out when I have my vehicle serviced there. The staff is respectful and courteous. vehicle serviced there. The staff is respectful and courteous. More