At Key Scales Ford they treat you like family – not like just another number. I think this is largely due to the management style of Bruce Johnson. Mr. Johnson is an excellent manager and a leader who understands that each customer has unique needs that arise from their specific circumstances. He understands that the success of any business depends on the satisfaction of their customers and that the reputation of every business is built on this foundation of satisfaction and trust. Perhaps this is why Key Scales Ford has been so successful
Our family is very pleased with the way Key Scales Ford has helped our father, a World War II veteran. For a number of years, Key Scales has serviced his vehicle and they treat him with respect and kindness – always going out of their way to meet his needs and do what they can to keep him driving a safe and well maintained vehicle and also stay within his fixed income budget. When our father brings his vehicle in for service, Manager Bruce Johnson has often gone out of his way to make sure our father receives the attention and consideration that we all feel he deserves. It’s very reassuring to know that the staff of Key Scales Ford treats our father with patience and kindness, and they respect his years of Naval service and afford him the dignity that his many years of life have earned. We, in the Colbath family, give Key Scales Ford ten stars!