Keyes Lexus

Service for 89,000 Danecia was my service rep who always gives me great service. She is very thorough in giving me the service that is needed. Very pleasant to work with Danecia was my service rep who always gives me great service. She is very thorough in giving me the service that is needed. Very pleasant to work with. More

They were amazing and attentive They welcomed me and were very patient with me. They listened to all my needs and desires I wanted the car to have and were extremely patient with me They welcomed me and were very patient with me. They listened to all my needs and desires I wanted the car to have and were extremely patient with me More

Excellent Service Part shipped to this service center was defective, Service rep ordered new part and offered complimentary rental car for the inconvenience caused. New Part shipped to this service center was defective, Service rep ordered new part and offered complimentary rental car for the inconvenience caused. New part installed the following day. Happy camper here! Thank you, Anthony! More

Quick and easy no nonsense negotiation! I made an online inquiry about a 2019 RX 450h in specific exterior and interior color that I was contemplating on buying. Anthony Wilson responded qui I made an online inquiry about a 2019 RX 450h in specific exterior and interior color that I was contemplating on buying. Anthony Wilson responded quickly. He gave me a quote and sent me the link to the vehicle so I can find out if the options it came with met what I’m looking for. I told him to proceed. I went to their dealership, signed the papers and took delivery of the vehicle. More

Liberty, free maintenance service My service rep, Anthony Pastoral, is always friendly, with a smile, and accommodating. Your service is within a reasonable amount of time and you hav My service rep, Anthony Pastoral, is always friendly, with a smile, and accommodating. Your service is within a reasonable amount of time and you have a very nice waiting room where I can have a beverage and delicious cookie Thank you. More

professional and efficient Dan Banayan was honest and up front with price. No wasting time and playing games! Dan is professional and provided great service. Overall had a gre Dan Banayan was honest and up front with price. No wasting time and playing games! Dan is professional and provided great service. Overall had a great experience. More

Best New Car Lease Experience with Internet Sales I have purchased or leased numerous vehicles over the years. Without a doubt, the leasing experience with Ider in the Internet Sales Department I have purchased or leased numerous vehicles over the years. Without a doubt, the leasing experience with Ider in the Internet Sales Department of Keyes Lexus in Van Nuys CA was the easiest, least stressful and most satisfying. During our series of emails, Ider was able to provide us with exactly the vehicle we wanted at a price that was very attractive and reasonable, especially compared to other dealers. He never applied any pressure to decide sooner than we wished, or to purchase more than we wanted. He was extremely responsive and never changed his quoted lease deal, despite changes in circumstances. When they sold the original car we wanted, he found an identical one from another dealer with every detail we preferred in time for our lease meeting. Before the vehicle delivery process, Ider sent us the lease documents in advance by email for our approval. So, when we arrived at Keyes, the vehicle, lease documents, and DMV materials were all ready, so we wasted no time in the dealership. The vehicle was prepped and in impeccable condition. Ider was diligent, prompt, careful, responsive and professional in explaining every aspect of the Lexus NX300. In short, we could not have asked for a more capable automobile lease or purchase experience with a focus on customer service. Every aspect was performed in an excellent manner. Everyone we dealt with in this first rate company was helpful, responsive, reasonable and customer service oriented to make this entire vehicle process with minimum stress. If you are considering a luxury vehicle purchase or lease in the LA area, it would be a mistake to not visit Keyes Lexus and Ider in particular . More

Recall. Made the appointment on Monday for Tuesday. I was in and out with a loaner car even though the dealership was incredible busy. My car was ready later Made the appointment on Monday for Tuesday. I was in and out with a loaner car even though the dealership was incredible busy. My car was ready later that morning and I picked it up in the evening. More

Excellent Sincere interest to the customer’s needs, very friendly and straight forward discussions. Mutual respect among each other, unlike other dealerships th Sincere interest to the customer’s needs, very friendly and straight forward discussions. Mutual respect among each other, unlike other dealerships that feels as if the sale is being forced. More

Great at finding the right deal for me! Sales Person and sales manager did a great job working with me to find the best deal for me. Thanks for your professionalism and empathy. Sales Person and sales manager did a great job working with me to find the best deal for me. Thanks for your professionalism and empathy. More