Kia Carland

Mgmt inconsiderate of EV Owners. Management blocks charging stations to prevent any cars from charging. I drive by everyday and there are a several cars parked in the charging spots. Management blocks charging stations to prevent any cars from charging. I drive by everyday and there are a several cars parked in the charging spots. When trying to charge, we ask the receptionist, salesman, manager to move at least one car, they give the excuse that the manager is in a meeting. Managers always do meetings in the morning before doors open. I've worked at several car dealers before. Very inconsiderate of EV owners. More

DO NOT BUY A KIA - ESPECIALLY FROM KIA CARLAND DO NOT BUY A KIA! READ MY STORY. I have 2016 Sedona. There is a spot on the roof that is just missing paint that I noticed when I went to wash it the DO NOT BUY A KIA! READ MY STORY. I have 2016 Sedona. There is a spot on the roof that is just missing paint that I noticed when I went to wash it the first time. I told the dealership about it. They admitted this was a warranty defect, yet their repair for it was to just put some touch up paint over it. I decided that I would get KIA involved and that has turned out to be a big mistake. They have been incredibly rude through the whole process, while I have remained as calm as I can be. You can call their customer service phone number and ask for Travis 1-800-333-4542 case # K3281812. He is the agent currently trying to assist me. They have admitted it is a warranty defect and have already they will fix it and I can have a few months of free maintenance. I was not happy about that since it does not add any value back to my van and told them I would call them back. They have worn me down and I have accepted that I will not get any compensation for the devalued vehicle. So I call them back to tell them that I just want my van fixed and I do not even want the maintenance plan. They are telling me that my case has been turned to some district rep and I have not heard from anyone in a few weeks. The vehicle was purchased from KIA Carland, who has not been helpful. More

Great people, very good deal. From the time we entered the dealership, it was a good experience. We met with the sales Manger as well as the GM. Then we were placed in the hands o From the time we entered the dealership, it was a good experience. We met with the sales Manger as well as the GM. Then we were placed in the hands of a very capable salesman. The only problem was the inordinately long time to meet with the financial guy. More

Great Dealership The best Kia Dealership I've been to so far. They cared about my wants/needs instead of trying to just make a quick sale. The best Kia Dealership I've been to so far. They cared about my wants/needs instead of trying to just make a quick sale. More

Purchase We were satisfied with the purchase process with the exception of the visit to the finance department. As we were purchasing the vehicle outright tha We were satisfied with the purchase process with the exception of the visit to the finance department. As we were purchasing the vehicle outright that little 45 min side trip could have been avoided. More

Good purchasing experience My salesperson was very knowledgeable and professional! Ask for Orsino! The paperwork process seemed a little slow but overall a good experience. I My salesperson was very knowledgeable and professional! Ask for Orsino! The paperwork process seemed a little slow but overall a good experience. I just hope service here is as good as it seemed when introduced to that department. More

Nice service recovery Although we initially had a few issues, we were able to meet with Joel (GM), Guy McKee (director of operations for carland) and the service manager in Although we initially had a few issues, we were able to meet with Joel (GM), Guy McKee (director of operations for carland) and the service manager in order to address our concerns. Our meeting was very appropriately handled and they did an awesome job addressing and correcting our concerns. I would say they went above and beyond in order to make us happy Kia Carland customers!! Nice service recovery! More

New Car This is my second car from Kia Carland and both experiences have been amazing. O was really patient with me and I appreciate him putting in so much ef This is my second car from Kia Carland and both experiences have been amazing. O was really patient with me and I appreciate him putting in so much effort to get me the car I wanted. More

Good car buying experience Good overall experience all involved were nice and professional, only complaint was a long wait time, it was Sunday and limited staffed, only one fina Good overall experience all involved were nice and professional, only complaint was a long wait time, it was Sunday and limited staffed, only one finance person. I would recommend to others. More

-- awesome & righteous.. -- i am retired from corporate life.. i have never been treated with the courtesy/respect/follow-up/new car prep & professionalism & a genuine care f -- i am retired from corporate life.. i have never been treated with the courtesy/respect/follow-up/new car prep & professionalism & a genuine care for me, their customer.. --- like at Kia Carland.. being a very old young man at heart, the sales professional i dealt with throughout my purchase experience is the young man, all fathers with a daughter, would like knocking on their front door.. i doubt KIA has a csi high enough for my rating!! More