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Kia Country of Charleston

Charleston, SC

Overview
Employees
Reviews
Vehicles
4.8
2,761 Reviews
Kia Country has delivered sales and service excellence to Greater Charleston for 20 years. Every new Kia Owner’s Edge has a $3000 value advantage We offer exceptional customer service, products, and pricing. W. No one tells our story better than our customers--Kia Country has the most 5-star reviews of any dealership in South Carolina We are among a select group of Kia Dealers nationwide who have earned K-DEP Certified Dealer status. DealerRater.com has named us SC Dealer of the Year seven times and awarded us with four Consumer Satisfaction Awards. #WeMakeItEasy to buy a car.
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2361 Savannah Highway

Charleston, SC

29414

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Showing 2,761 reviews

January 19, 2024

Get my car in and serviced quickly and if need a loaner to get back and forth to work, always available More

by TTHEREF
Recommend Dealer
Yes
Employees Worked With
Chelsea Rowlands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Rowlands
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Jan 22, 2024 -

Kia Country of Charleston responded

Thank you for choosing Kia Country of Charleston and sharing your experience with us :)

Helpful
January 18, 2024

Elijah Tucker is hands down AMAZING! He is very knowledgeable, accommodating and service minded. I bought a Telluride last week and he has gone above and beyond my expectations of a car More

by J Lange
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Kia Country of Charleston responded

Thank you so much for choosing Kia Country and for taking the time to recognize our hard-working team. Congratulations on your new Telluride 🎉

Helpful
January 17, 2024

Good service that was fast friendly service advisor offered to wash vehicle Don't have anything else to say More

by burbear86
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 19, 2024 -

Kia Country of Charleston responded

Thank you so much for sharing your experience, we're grateful that you chose Kia Country :)

Helpful
January 17, 2024

Took forever. Didn't find the problem. Replaced the wrong headlight bulb. Seems the garage is just totally overbooked. They need more people to get cars in and out More

by weeziecooper
Recommend Dealer
No
Employees Worked With
Kevin Beutler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Beutler
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Jan 17, 2024 -

Kia Country of Charleston responded

Mr. Cooper, we apologize you feel your vehicle wasn't completed in a timely manner. However, with no appointment and us scheduling 3-4 weeks out, we had your engine replaced in two weeks, well before you could have gotten an appointment. We're working on expansion since our demand is extremely high.

Helpful
January 17, 2024

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by cettinger84
Recommend Dealer
Yes
Employees Worked With
Kevin Beutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Beutler
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Jan 19, 2024 -

Kia Country of Charleston responded

Thank you for servicing with Kia Country of Charleston :)

Helpful
January 17, 2024

The absolutely worst dealership and that foreman Eric Dambaugh needs to be replaced. He was rude and he did not care about the service I was receiving. I told him that I would be calling someone about More

by scolson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Rowlands
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Beutler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Kia Country of Charleston responded

We're very sorry that you felt like you had a poor service experience. We did everything we possibly could to make you happy and make sure your car was running efficiently.

Jan 20, 2024 -

scolson00 responded

To say that I had a very poor service experience is an understatement and no I do not agree everything was done to fix my car and all I wanted to make me happy was my car FIXED. I went to the dealership on Wednesday and was told 3 codes showed up and one needed to be fixed which was the coils I said replace all 4. I waited 4 fours for it to be fixed and almost 800 I did not get home before my Kia was doing the same thing I took it to the dealership to be fixed. I called they said to bring it back the next day which was Thursday. I went back Thursday and they said there a different code that needs to be fixed. One that “suppose” to not show up the previous day. After waiting about 3 hours I was walked to my vehicle by Eric Hamburg’s and asked him did I even need to replace my coils on Wednesday he said that he could not say for sure. Now Friday my husband drove the vehicle to work and when he was leaving after working the car would not start. Now I had to go to where his job was and get him. I called the Kia dealership then was told to call the tow company they said to use to have my Kia towed to the dealership. I asked for a vehicle to drive until they could fix mine but was rudely told by Eric bamburgh he had a lot of people needed a vehicle and nothing he could do for me. I told him that I would be calling someone about this and he said go ahead call whoever I wanted to he did not care. To talk to a customer like he did me was very unprofessional. Then I had to go back Saturday to get my Kia and pray that it was fixed and not another problem popped up on it. I live a hour away from the Kia dealership so after Wednesday, Thursday, Friday and Saturday of driving back and forth I was extremely upset and out of 800 I’m still not certain I needed to spend. They did not care about how far I had to drive or the time I spent getting there. Or the time I had to wait thinking my car was being fixed. I trusted them to tell me what was wrong with my vehicle and all the times I went there for oil changes and them telling me I needed certain things that now I don’t trust that they told me the truth. My Kia is only three years old and since the Kia supposed to be such a great vehicle and warranty on it I’m yet to agree. Bottom line is I believe I spent 800 I did not need to and thought the Kia dealership on Savannah highway could be trust.

Helpful 1
January 17, 2024

It was a long wait, but all services were completed satisfactorily. Waiting area is comfortable. More

by jncbunch
Recommend Dealer
Yes
Employees Worked With
Chelsea Rowlands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Rowlands
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Jan 19, 2024 -

Kia Country of Charleston responded

Sorry to hear the wait was long, we do our best to get people in and out as fast as possible. Thank you for choosing Kia Country of Charleston :)

Helpful
January 16, 2024

Excellent as always. Fast, work done right without any issues. Always great service. Highly recommend. More

by emer.soccer
Recommend Dealer
Yes
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Jan 17, 2024 -

Kia Country of Charleston responded

Thank you for choosing to service at Kia Country and sharing your experience :)

Helpful
January 16, 2024

This dealer looks after its customers and stands behind the vehicles they sell Tony Washington is the best More

by mshowalter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Appelbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Kia Country of Charleston responded

Thank you so much for supporting Kia Country and recognizing Tony. We appreciate you more than you could know :)

Helpful
January 16, 2024

Kevin Beutler is a professional employee and does everything he can to satisfy the customer More

by Lmccoy2526
Recommend Dealer
Yes
Employees Worked With
Kevin Beutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Beutler
Report | Print
Jan 16, 2024 -

Kia Country of Charleston responded

Thank you for recognizing our hard-working team and for choosing to service with us at Kia Country :)

Helpful
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