Kia Downtown LA - Service Center

Customer service was great. I feel that they need to expand the service because it gets too busy. I feel that they need to expand the service because it gets too busy. More

Experience was good Julie Romero was very helpful and nice she deserves employee of the month ! nice she deserves employee of the month ! More

I had an awful experience and I really don’t want to do my next maintenance at Downtown LA service center! Disgusting service! When I drop off the car for service, the manager Desiree Rodriguez asked me a my next maintenance at Downtown LA service center! Disgusting service! When I drop off the car for service, the manager Desiree Rodriguez asked me a number of questions, including checking my phone number for communication when the car is ready. I never got any call or text on my phone!!! The manager decided to contact me via mail. In the office, she didn't warn me that she would use this communication channel. Because of this, I came to pick up the car at the time of closing and the staff didn't want to give me my car back. The car was dirty, the windows were open, there was dust inside. This was my first service of 8,000 miles, but the application indicates as if 3 services have already been done. A strange sticker appeared on the windshield clearly from another car... Unfortunately, no one was able to answer all my questions. More

Elizabeth was so helpful for my maintenance visit, I appreciate the fast and perfect service! appreciate the fast and perfect service! More

awesome service! Great location, easy access, all the employees are very nice and friendly and eager to help .love the lounge area. love coming by for service Great location, easy access, all the employees are very nice and friendly and eager to help .love the lounge area. love coming by for service More

Went for a routine oil change service and was take care off in a timely manner off in a timely manner More

I took my Kia sportage in for a recall to KIA DTLA. They were able to finish the recall service within 2 hours. I recommend making an appointment online and arriving early. I will return for future ser They were able to finish the recall service within 2 hours. I recommend making an appointment online and arriving early. I will return for future services. More

it has been a hassle fixing a re call with the autoshop the only thing i been getting is b.....s the only thing i been getting is b.....s More

Jonathon and the team delivered Above and beyond service and care was given to me and my vehicle. and care was given to me and my vehicle. More

Todos muy profesionales, e L host, los muchachos que reciben los carros, mecánicos, cajera personL de limpieza, los que entregan el carro. Gracias reciben los carros, mecánicos, cajera personL de limpieza, los que entregan el carro. Gracias More