Kia Of West Nyack

Dignity and Respct Car buying can be painful. Thankfully, Theon, Mike, Oliver, and the guys at Kia of West Nyack made the experience less stressful. Everyone treated us Car buying can be painful. Thankfully, Theon, Mike, Oliver, and the guys at Kia of West Nyack made the experience less stressful. Everyone treated us with dignity and respect and we were happy to settle on a deal. We wanted a Red Kia Soul and Theon promised that he could get me one and he delivered! Mike even drove out to Connecticut to pick it up for me! When the car took a little longer to arrive than anticipated, Theon offered to provide a rental car. Overall, I am truly appreciative of their support and respect throughout the process. Thanks guys! More

crooked managers After a pleasant experience test driving with a really nice older gentleman, we sit down to get the deal worked out and in comes the "manager" wasting After a pleasant experience test driving with a really nice older gentleman, we sit down to get the deal worked out and in comes the "manager" wasting my time with huge numbers. We went from 470 a month to under 300! Needless to say that was it for me, I stood on principle at that point and got a subaru instead. I felt so disrespected after being told "no" and "impossible" for 4 xxxxing hours and missing my god xxxx appoinment, then magically you make it happen? I dont like crooks and thats all they do here that whole mananagement team needs to be fired. More

Something VERY fishy going on 1st problem: I leased a new vehicle on May 11, 2017 from Kia of West Nyack. Since then, I have been receiving mail from Kia for a Timothy Frost regard 1st problem: I leased a new vehicle on May 11, 2017 from Kia of West Nyack. Since then, I have been receiving mail from Kia for a Timothy Frost regarding his denial for a loan that he applied for on May 11th. I contacted my salesman, Oliver, who was clearly inexperienced, so he directed me to Julio the sales manager. Julio did not respond to my messages so I went back to the dealer and spoke with him. He said that Timothy Frost was in fact linked to my address and could not understand why. He called Kia Finance and they told him that I should not be receiving anymore mail for him. I have since received 2 more pieces of mail. 2nd problem: My registration for my vehicle never came in the mail. I called Oliver again, who said that he "never experienced this before" so I would have to talk to the managers. He said it was very busy so I can leave a message. I told him I would stop in, so again I drove down to the dealer. When I arrived, the dealer was empty, and the salesmen, including Oliver were sitting at their desks staring into space. Oliver hopped up when he saw me and said he would get the manager right away, then came back and said that because it was a weekend, there was nothing they could do because it's a DMV issue. He said that he would call me Monday morning. Surprise, surprise, no call from Oliver or any Kia of West Nyack employee, my temporary registration had expired, so if I got pulled over I was getting a hefty ticket, so I went on the DMV website and order a new registration. I printed out a new temporary registration and my permanent one was here within a week. To my surprise, I received another permanent registration in the mail from a dealer. It was not from Kia of West Nyack, it was from Chrysler, Dodge on Boston Post Road in the Bronx! What?!?! I love an hour from the Bronx, and not once have I even dealt with this dealer. 3rd problem: Received a call today from Sirius telling me that my free trial is up in August. I like the service so I decided to renew until she confirmed my information they had on file. They had this Timothy Frost's email!!! I told them to change it immediately and that I will give them a call back when this is resolved. 4th problem: I called Kia to speak to the General Manager, Bob but there is something wrong with the phone lines. This has happened before. It seems that every time I call, no one returns my calls, or the receptionist hangs up on me. It has only been just shy of 3 months since I leased from them and I CAN NOT WAIT to return my lease and not deal with Kia of West Nyack anymore. Absolutely horrible customer service! More

NEVER GO THERE. IMPORTANT PLEASE READ. I told them I fell on hard times and my family was helping me out. I found the car I wanted signed agreement of buying the car, and I gave them the de I told them I fell on hard times and my family was helping me out. I found the car I wanted signed agreement of buying the car, and I gave them the deposit. When they received the check in the mail wouldn’t take the check because it wasn’t certified, unless I toke half of it for cash from my family behind they back who gave the check to them, and finance the other half so they can make money on the financing. Because I said no they wouldn’t sell the car, and they haven’t got back in touch with me about my deposit there suppose to send back, and the personal check that was sent out for 15k. The sales rep I was dealing with Louis Acosta, and his partner was Leo. When I asked why this did happen I thought I was getting the car? Louis said this is what the manager wanted because they were getting a lot of interest on the car and they can make more money if they sell it to someone else. More

New Ownership At This Dealership My husband has given Kia of West Nyack business since they were Saturn of West Nyack with the old owners and when the old owners were there they were My husband has given Kia of West Nyack business since they were Saturn of West Nyack with the old owners and when the old owners were there they were a bit better but with this new ownership, this dealership is horrible. Their ad is that they buy back vehicle to put you in a newer vehicle but its all false ad. I would not recommend anyone to go buy any vehicle from here. They were not really trying to help us get a vehicle but they were trying to rip us off by asking us to pay more. Didn't have that problem with old ownership!!! Additionally, the sales person who help me recently was also really not there to get my husband and I approved properly. Overall, the new ownership is horrible and full of lies. More

New ownership is awful The new management is bad, i don't know where they hired these people but they aren't as nice as the old staff. When I called to make my service appoi The new management is bad, i don't know where they hired these people but they aren't as nice as the old staff. When I called to make my service appointment the guy who answered the phone literally sounded like he was high, speaking 4 words a minute. Then when I came in they tried to charge me for what was supposed to be a free oil change and tire rotation. I just took the car home to my mechanic instead. They also used to have a Keurig machine in the service waiting room and instead they now have 2 cheap coffee pots of weak dirt water. The old service staff used to be extremely friendly and welcoming but now it seems like they couldn't care less if you went to them for service, which is good, because i'll never go back there again. I'm also letting my father know not to go there since he's planning to buy the new Niro this year. More

Sales and Service I have been a customer of Kia of West Nyack since 2014. My Sorento was due for an oil change but I was also nearing the end of my present lease. After I have been a customer of Kia of West Nyack since 2014. My Sorento was due for an oil change but I was also nearing the end of my present lease. After dropping my car off in Service, I visited the Sales Department. Michael Thomas did everything possible to get me the deal I was looking for. Tony DeNivo, the Sales Manager, then sealed the deal. I came in for an oil change and left with a 2017 Sorento. I also want to give a shout out to Juan and Krystal in Service and Alfredo who handled the financial end of the deal. Smiling BIG TIME today! More

Can't be bothered I'm a very motivated prospective buyer who walked into the dealership interested in a specific model which I"m highly likely to buy. 3 different sale I'm a very motivated prospective buyer who walked into the dealership interested in a specific model which I"m highly likely to buy. 3 different sales people couldn't be bothered to help me, necessitating the front desk salesperson to abandon the desk and show me around. Then, I got the runaround as they didn't have the model I wanted in stock ... so they tried to steer me to a different model. More