I have been purchasing automobiles for over 40 years. I can honesty say that my recent purchase made at Kia of Bowie was without a doubt the best experience I have ever had when it came to purchasing a car. This experience was due in full to the professionalism displayed by sales rep, Earl Ward. We have all heard the stereotypes regarding car salespersons. The ones which say, “Buyer beware, they will tell you anything because all they care about is their commission.” This could not be any further from the truth as far as Mr. Ward was concerned. From the moment I walked into the showroom and through the entire process, Earl Ward could not have been any more professional if he tried. It was very obvious that his main concern was centered on my customer satisfaction and not his commission. At no time was I pressured into making a decision. He was extremely patient walking me from car to car while explaining every single detail. Once I came to my decision, he made sure that the car was in tip top condition. Before I drove off the lot, Mr.Ward once again sat in the vehicle with me going over multiple details and even helped me to program certain items. I cannot emphasize enough how thorough he was, and the fact that my customer satisfaction was his main concern. This was my first visit to Kia of Bowie, but do to my experience with Earl Ward, it definitely will not be my last. Mr.Earl Ward is truly an asset to your company.
Glen Burnie, Md.