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Kia of Lansing - Service Center

Lansing, MI

4.4
1,785 Reviews

1,785 Reviews of Kia of Lansing - Service Center

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December 22, 2020

Arrived early and my car was immediately brought into the shop for service. Service completed in about 30 minutes. Thanks for the quick service and discount coupon used. More

by dlkoch0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only dealt with Service employees
December 18, 2020

I know as a Kia owner that every time I come in to the Kia dealership that I will receive good service. I am treated very good and the service that I receive is excellent. More

by robertperteet2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy, Steven
December 01, 2020

If you can get in touch with them, they do try to help. But getting in touch with the service department is the problem. Left message after message and seldom get calls back. More

by TimandKathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Smith
November 30, 2020

Friendly, professional team. Jeremy Smith did a great job of coordinating getting my windshield replaced and communicating with me about the status of my vehicle. Very happy with the entire experience. More

by Tom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Smith
November 29, 2020

I had a problem with my shifter and contacted Kia of Lansing. They had a tow truck in route quickly and had a loaner ready when I arrived at dealership. The whole process was quick and professional. I More

by louies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody Slaght
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2020

The visits are GREAT, always very caring. DEVIN REED IS THE BEST SALESMAN EVER. Very considerate and caring. Being a widow it very helpful to have help More

by vickikyser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Reed
November 25, 2020

Always top notch whether I am buying a car or stopping in for Service. They always go above and beyond to make the transaction smooth. More

by krisb24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody Slaght
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

Excellent service. Everyone I've worked with has been very nice. Service prices can't be beat. Speedy service. They let me source my own parts. More

by lilith79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2020

Pleasant and super efficient. Great waiting room and coffee machine. Recall fix was quick and painless. Could not have been smoother. Sparkling service area. Clean bathrooms. More

by paulared2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Darden
November 20, 2020

Everyone is very nice and the service is fast. I like that they have a small selection of refreshments available and a nice waiting area. More

by kelltgirl1158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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