Kia of Orange Park

Customer service I scheduled a appointment for 6/17 at noon to utilize my warranty for interior cleaning. This is the second time i utilized it the first time was awes I scheduled a appointment for 6/17 at noon to utilize my warranty for interior cleaning. This is the second time i utilized it the first time was awesome in and out within an hour. My wife has been there for over 4 hours today and it is still not complete. We have been told that its taking longer cause they keep stopping to clean other cars they just sold. I then requested to file a complaint and asked the name of the service advisor but the lady who was watching her desk while she was at lunch said she did not know her name. I was actually in the market to upgrading one of my cars in a few weeks and decided i will go somewhere else now due to the horrible customer service here. Also when i kept asking whom i file a complaint with they just keep asking me what was wrong and would not point me in the direction of whom to talk to. I ended up filing a complaint with the better business bureau and opted in to talk to the media regatding it also. More

you failed Went here on Monday ready to get a new car, spoke to Eddie. He pissed me off within the first 3 min, "oh I don't think that will be in your price rang Went here on Monday ready to get a new car, spoke to Eddie. He pissed me off within the first 3 min, "oh I don't think that will be in your price range" - I never mentioned my price range. You did not work hard enough for my sale. I never tell my trump card till I'm almost where I want to be price wise. - left went to Family Kia St. Aug - was more than please with there above and beyond great service. Walked out with a brand new 2016 Kia soul, with 4miles on it. ****you guys Failed******** More

Rude "sales people". Now, i've heard of dealers treating women differently than men, but this was ridiculous. The sales guy didn't show us vehicles, he just ran our number Now, i've heard of dealers treating women differently than men, but this was ridiculous. The sales guy didn't show us vehicles, he just ran our numbers and ok, our credit isn't great, but enough to purchase a vehicle. We wanted to use our trade in as a down payment. Ok. We also had a budget limit and that is where our sales man got nasty. He was very cryptic, leaving to "run our numbers" and would come back to the desk with no physical info for us, just snarky comments. He, at one point said "I wish people would stop coming in with budgets and just let me run the numbers and do my job". We added a co signer and again, he went to do what he does, and then I suppose he had nothing left to say, so he sent the "sales manager" over to belittle us on this behalf. The first thing out of the "manager's" mouth went to the tune of "I wish people would stop coming in thinking they could get a vehicle for $200 a month price range. It's impossible anywhere, and they are wasting their time." It was as if he were trying to shame us into upping our monthly payment limit, for what? Their precious sale? At this point, we left. No sense in using a car lot that insults potential customer's intelligence. We went else where and managed to have a down payment of 2500 (we were saving just incase)on top our trade in value and they squeezed the numbers. Guess what, our payments are $197 a month. Better sales people work the "impossible" I suppose. More

Worst car buying experience Traded my car....over a month later the loan wasn't paid off for that car. Kept getting calls from former bank about late payments even though I no lo Traded my car....over a month later the loan wasn't paid off for that car. Kept getting calls from former bank about late payments even though I no longer had the car. No one could explain why things were taking so long. Not happy at all! Should have gone back to Chevy! Can't even enjoy the car cause I'm so upset! More

Sales manager is horrible I purchased my third Kia on Jan 2 of 2015 from Kia of Orange Park, so glad it was not my first purchase or it would of been my last. JB my salesman wa I purchased my third Kia on Jan 2 of 2015 from Kia of Orange Park, so glad it was not my first purchase or it would of been my last. JB my salesman was great, I was trying to decide on a higher end model or a lesser expensive one to keep my payment down. JB asked what it would take to get me into the more expensive car and I said a lower payment, he then left and returned with James Schott the sales manager. He had and offer of 60 days no payments on a piece of paper, they would pay Jan payment on my current car and first payment on the new vehicle. I said that sounded good and we proceeded to do the paperwork, little did I know at the time I should have held onto that paper my mistake. Of course I had no reason to not think my offer would not be followed through with. After several weeks I called to check on my payment, JB said he would look into it. He looked through the paperwork and of course no mention of the deal was there, so I was just out of luck. I called to talk to James and he basically called me a liar and said anyone could say that he told them something so they could get it for free. I was shocked embarrassed and very angry, I cannot imagine someone saying that to a customer. I then asked to talk to the general manager Richard DeAugustine and James said he would have him call me. About 10 minutes later James called me back and stated they had decided to send me my payment, again I took him at his word. Of course that payment never arrived, so I called again and he now states that he never called and told me that, I cannot believe the treatment I have been subjected to at this dealership. If you get any kind of offer or deal from James make sure you hang on to that offer or you will never see it again. I have made multiple calls to this dealership and I am getting no response, I have sent the dealership a letter and filed a complaint with Kia, then decided to write this review so any potential customers can be more aware than I was. More

Warranty issues not at all taken care of I reported a warranty issue on 12-11-2014 and tried to get it resolved ever since, without success. I finally reported this case to KIA USA, however e I reported a warranty issue on 12-11-2014 and tried to get it resolved ever since, without success. I finally reported this case to KIA USA, however even KIA could not yet get a response from this dealership. More