Service department crooked, greedy, and deceitful, like any other. Tried to sell me a new tire for $120+, said the puncture couldn't be patched due to location (sidewall), instinct said 'not true', brought to another business, they found no such sidewall puncture but a screw along the tread, patched it for $10.
Reminds me of a proper scam: cast a wide net, see what you catch, because so long as it works on even 1 in 10,000 people, the effort's all worth it - flippantly recommend a new tire here and a new filter there, inflate the price, see what sticks, many will not know better and make the purchase. Disgusting.
At least they offer $20 happy hour oil changes and complimentary ride-share service, they got that going for them.