Kia of Wesley Chapel - Service Center

Muy agradecido con el servicio en la Concecionaria en Kia de Wesley Chapel. Mi agente de ventas George Ryan, muy profesional y trabajas sin presionar al cliente. Regresarė de nuevo para mi próximo vehículo. de Wesley Chapel. Mi agente de ventas George Ryan, muy profesional y trabajas sin presionar al cliente. Regresarė de nuevo para mi próximo vehículo. También muy agradecido con el gerente de ventas, Luis Castellano. Gracias por su buen sevicio... More

I like their work and they're reasonably priced but this dealership's service department is too small, so even with an appointment, even for a small job, you're going to wait two or three hours, which is ki dealership's service department is too small, so even with an appointment, even for a small job, you're going to wait two or three hours, which is kind of maddening. More

Was sold a lemon . 2017 Sportage burns more oil than gas. Brought it in was told no leaks. 5 quarts in 6 months is excessive. 2017 Sportage burns more oil than gas. Brought it in was told no leaks. 5 quarts in 6 months is excessive. More

This dealership is great. The customer service and support they give is a step above other dealerships I've done business with. The customer service and support they give is a step above other dealerships I've done business with. More

Xavier Almonte did an awesome job! ! Stayed in touch give live update while my car was due for a recall. ! Stayed in touch give live update while my car was due for a recall. More

15000 miles on car and rotors are scored. Won’t fix them. So upset with Kia. Rotors should not go at 15000 miles. It’s unheard of. They need to fix them at no charge as a good faith gesture. Won’t fix them. So upset with Kia. Rotors should not go at 15000 miles. It’s unheard of. They need to fix them at no charge as a good faith gesture. More

great to do business w/ Kia of Wesley Chapel. George goes out of his way to make the deal work. I recommend Kia of Wesley Chapel and George Ryan to all my friends and family George goes out of his way to make the deal work. I recommend Kia of Wesley Chapel and George Ryan to all my friends and family More

George and Luis were awesome and helped us with getting into our 2023 kia k5. I fully recommend talking to George if you are looking for a car. into our 2023 kia k5. I fully recommend talking to George if you are looking for a car. More

Needed tire checked. Losing air. Waited 15 min (10 past appt) for write up. Advisor Jonathan seemed to be hoping someone else would do it. Told 2 times it was driver fron Losing air. Waited 15 min (10 past appt) for write up. Advisor Jonathan seemed to be hoping someone else would do it. Told 2 times it was driver front tire. Waited 2 hours for J to tell me they sprayed the tire & no leak. I told him I put 20 psi in tire that morning & sensor was tripped. He asked if I wanted them to look at it again...YES. Told him again it was driver front. He said it was fine & gave me the I-Don't-Give-A-xxxx stare when I asked if I should just wait for a blow out (Rude, but I was annoyed). J's demeanor was like he was just going through the motions from the moment he started the write up until the end. I have 3500 miles on this car. I was angry that he was so dismissive. I was angry that I was going to have to buy new tires so I wouldn't have a blow out on the highway & hurt myself or others. I was ENRAGED when I got home & the invoice said they checked my back tires. HE WAS TOLD 3 TIMES IT WAS THE DRIVER FRONT! The lesson is the most important thing is to sit in the service department & listen when buying a new car. The real cost of a car is time/money spent in maintenance NOT the sticker price. Kia of Wesley Chapel is not reliable. More