Kia of Wilmington

awesome experience Awesome staff, great customer service. As a first time buyer I was immediately out at ease and everything was ran smooth and painless. Thanks to Georg Awesome staff, great customer service. As a first time buyer I was immediately out at ease and everything was ran smooth and painless. Thanks to George Hollowell. More

Amazed Again by Adrienne I searched for Adrienne via Google and found her, again. My first experience two years ago with her was phenomenal. She was so personable and friendly I searched for Adrienne via Google and found her, again. My first experience two years ago with her was phenomenal. She was so personable and friendly I knew I only wanted to deal with her again. I found her at Kia of Wilmington and once again she has put me on a brand new car. She is the only sales consultant I would recommend to anyone. Great customer service and follow up support. More

Adrienne is great!! I stopped in to ask a question & Adrienne sold me my brand new 2015 Kia Soul!!! I will refer everyone to her! Best sales experience!! I stopped in to ask a question & Adrienne sold me my brand new 2015 Kia Soul!!! I will refer everyone to her! Best sales experience!! More

Best experience ever. Adrienne was amazing. I'm planning to move out of the area and would travel back here just to make sure my next car purchase goes as smoothly as it di Adrienne was amazing. I'm planning to move out of the area and would travel back here just to make sure my next car purchase goes as smoothly as it did with her this time! More

do I even want a soul?? YES!!! Because this dealership was absolutely no high pressure! Friendly from my first step thru the wrong door! Worked to get me to my financial comf YES!!! Because this dealership was absolutely no high pressure! Friendly from my first step thru the wrong door! Worked to get me to my financial comfort zone. Spent time showing me features, even set up phone and Pandora. Ready to drive away in funky style More

Phenomenal From the moment I called to the time I drove off the lot, Adrienne and Kris were fantastic. They both made my experience easy, fast, and went above a From the moment I called to the time I drove off the lot, Adrienne and Kris were fantastic. They both made my experience easy, fast, and went above and beyond to get me in my new Sorento immediately. A truly great experience. More

Very skillful techs Great service from everyone. The tech has a great approach and skill in consulting with customers, having the patience to work with me in evaluating Great service from everyone. The tech has a great approach and skill in consulting with customers, having the patience to work with me in evaluating subtle symptoms, and even riding along with me to diagnose the vibration and steering issues. My Sorento needed an alignment and wheel balance. This was a tremendous learning experience for me, because this is my first vehicle that needed an alignment prior to replacing the front struts. Now my Sorento tracks straight and true again, just like when it was new. And the wheel balance eliminated the vibrations! More

great experience. David Jackson An absolute great experience buying my first car. Friendly and helpful people. Didn't "dick" me around. They tried their best to work with my requirem An absolute great experience buying my first car. Friendly and helpful people. Didn't "dick" me around. They tried their best to work with my requirements. Highly recommend working with David Jackson. More

Don't believe the Internet price Found a 2012 Kia Soul on Web page with an e special price. Contacted Dealer via email and was given same price. Set up test drive appointment and drov Found a 2012 Kia Soul on Web page with an e special price. Contacted Dealer via email and was given same price. Set up test drive appointment and drove an hour to Dealership. Met salesman and took car for test drive. Upon my return to Dealership we sat down to work on deal. I had gotten pre - approval for my loan from my credit union. Low and behold because I was not using Dealership Financing the price of the car was now almost $1000.00 more. Are you kidding me. Needless to say I walked and they are out of a sale of a fully paid for car. There's something wrong with this business practice. Don't believe the E Pricing. More

Bought car Dec 26, 2012. Today is March 25, 2013... still waiting for registration. On Dec 26...Walked out and looked at 2 cars. No test drive yet, but when we returned, there were finance numbers on the t waiting for registration. On Dec 26...Walked out and looked at 2 cars. No test drive yet, but when we returned, there were finance numbers on the table for us. I was told I could not afford the car I wanted. Ummm... I got the car I wanted and paid $200 less then their original quote! (honest) Bought car without extended warranty cause I buy new every 4 years. (We declined this and the service contract with Erin the finance mgr.) But They added ext. warranty anyway As well as a service contract that I said I DID NOT want cause we use Firestone for oil changes. I called the finance mgr as soon I got home... They finally agreed to refund extended warranty. a week goes by and had to call about resigning contract... they said they sent the $ to bank to apply to principal of the car loan. (Really?) Oh and did I mention that this was the 3rd car my family had bought in the last 3 MONTHS from this dealer? (and the last). Demanded they contact the bank and redraw the contract as agreed when we purchased the vehicle. They agreed but it took 3 weeks. Went to resign contract and was told I may have to wait anywhere from 5 minutes to 5 hours cause they would not interrupt the finance manager cause it could upset the customer she is with! (honest) Finally resigned the contract for the correct amount with reduced my payments by $75+ per month. Still waiting for my registration. They had to reissue me t-tags cause mine expired only after I refused to leave with expired tags. (yes they told me that they would pay for any ticket I may receive.) It was only after I demanded that in writing did they magically come up with new t-tags! Disgraceful! Fortunately I absolutely LOVE MY KIA OPTIMA EX!!!! More