Kia of Wilmington - Service Center

I always have a great experience when i come to kia of wilmi The employees are always friendly, eager to help and very knowledgeable....i would definately recommend anyone to come to kia of wilmington to purchas The employees are always friendly, eager to help and very knowledgeable....i would definately recommend anyone to come to kia of wilmington to purchase a vehicle. More

Car Service Mike is a wonderful person .Anytime any day he is ready to help you. Excellent work. I am very happy and as a senior citizen he is very supportive. Mike is a wonderful person .Anytime any day he is ready to help you. Excellent work. I am very happy and as a senior citizen he is very supportive. More

Excellent service, before, during, and after the 30k checkup Service desk personnel are excellent. Waiting area is comfortable, well stocked with magazines, coffee etc. Van service is excellent. Very happy wi Service desk personnel are excellent. Waiting area is comfortable, well stocked with magazines, coffee etc. Van service is excellent. Very happy with the entire experience. More

AutoTeamDelaware-Mike Matteo Mike is an excellent assistance service manager. He is very professional, and welcomes me every time I come to have my Kia serviced. Mike also greets Mike is an excellent assistance service manager. He is very professional, and welcomes me every time I come to have my Kia serviced. Mike also greets me & he's a great asset to this dealership. Thank you Mike! More

Great Service Every Single Time! I highly recommend Mike Matteo’s consistent handling of my service visits to the Kia Dealership. I have been servicing my cars there for the last few I highly recommend Mike Matteo’s consistent handling of my service visits to the Kia Dealership. I have been servicing my cars there for the last few years, and have always had excellent customer Service from Mike. He goes above and beyond in providing service that is timely, and he always explains everything that was done on my vehicle. He is one of the main reasons I have kept all my vehicle servicing at this dealership...I feel like a VIP every time I go!!! More

WORST SERVICE CENTER IN MY 21 YRS AROUND THE AUTO INDUSTRY I SERVICE PEOPLE VERY POLITE AND NICE TO TALK WITH BUT AND HERE IS WHERE IT GO SOUTH FAST. WHEN YOU TELL THEM CERTAIN YOU LIKE TO HAVE DONE TO YOUR CAR SERVICE PEOPLE VERY POLITE AND NICE TO TALK WITH BUT AND HERE IS WHERE IT GO SOUTH FAST. WHEN YOU TELL THEM CERTAIN YOU LIKE TO HAVE DONE TO YOUR CAR FIRST THING OUT OF THERE MOUTH IS WE HAVE TO DO A DIAGNOSTIC TO VERIFY THE PROBLEM. OK THAT'S FINE BUT WHAT THEY DON'T TELL YOU THAT IT'S $140 DOLLARS ADDED TO YOUR SERVICE. SECOND THING I'M NOT A ROCKET SCIENTIST BUT BEING AROUND CARS AND WORKING ON THEM I DO KNOW MY WAY AROUND A ENGINE. PLUS WHAT YOU DON'T KNOW YOU TUBE AND INTERNET IS A GREAT SOURCE OF INFORMATION. HERE IS WHERE I GET A LITTLE UPSET. I ALSO VERIFIED FROM OTHER DEALERSHIPS. THESE GUY'S WANTED TO CHARGE OVER $2000 DOLLARS FOR TWO THINGS BEING REPLACED ON MY 2006 SADONA AND WHEN TO A PACE IN RIDLEY PARK SAME PARTS AND INCLUDING LABOR FOR $600 DOLLARS. TALK ABOUT RIP OFF AND THESE PARTS ARE DIRECT FROM KIA. IF I WANTED TO PAY OVER $200 DOLLARD THAT ALMOST A DOWN PAYMENT TO LEASE A NEW CAR. WHAT MAKES IT WORSE THESE PEOPLE SMILE AND THING THAT'S A GREAT PRICE. I WILL NEVER BUY A NEW VEHICLE OR LEASE OR USE THERE SERVICE DEPARTMENT EVER AGAIN. THIS IS ONLY MY OBSERVATION OF THERE SERVICE CENTER AND ADVISERS. SO THEY ALSO CHARGE YOU A RESTOCK FEE WHEN THE PART WASN'T EVEN DELIVERED TO THE SHOP OR TAKING OUT OF THE BOX.. TO JUST SUM IT UP BUYER / SERVICE BEWARE. More

Great at a moments notice Thank you Drew for being awesome at a moments notice! We appreciate your dedication. When our roof wouldn’t close u didn’t hesitate to tell us to brin Thank you Drew for being awesome at a moments notice! We appreciate your dedication. When our roof wouldn’t close u didn’t hesitate to tell us to bring it in even though it was the end of the day!! More

Excelleny They provide great customer service and attention to detail for their customers. It is shown every single time I bring my car for service which is a h They provide great customer service and attention to detail for their customers. It is shown every single time I bring my car for service which is a huge thing for me and will determine if I ever purchase another vehicle or take my car to be serviced. More

Brake issues When it comes to major maintenance or repairs, i dont mess around. I take it here everytime. And i always leave knowing its done right! The pricing is When it comes to major maintenance or repairs, i dont mess around. I take it here everytime. And i always leave knowing its done right! The pricing is competitive and the wait time usually surprises me for the better. Today, i waited a little extra, but im more than happy with the outcome. So instead of waiting for the survey, i wanted to thank Leah for going above and beyond. Thank you very much!!! And thanks to the entire staff for treating my car like theirs, everytime! Once again, the problem is gone, and im confident it wont be back anytime soon. Thanks again!!! Adam More

Excelent service and sales staff I originally brought my 2011 SORENTO in for service and a voluntary service campaign, as always the service staff completed the service and arraigned I originally brought my 2011 SORENTO in for service and a voluntary service campaign, as always the service staff completed the service and arraigned to have me dropped off at home and picked up later. Upon my return I spoke with Joe Hiester about purchasing a new SORENTO, Joe was very knowledgeable about the new SORENTO and really worked with Jeremy Hogan to give me a great deal. I was so impressed I bought my 2nd SORENTO. More